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Wanderer32728131027

Exquisite

5.0 of 5 bubblesReviewed Aug 27, 2024
We stayed in the Executive Club with a room on the 27th floor and lounge on the 45th and I can honestly say it was the best customer experience I have ever received. The team are simply amazing. Caring, discrete, informative, always on hand. Too many people to mention here but Anthony Wong, Alice Che and Charles Tsang of the Management team deserve mention. The team are exemplary. Add to this a harbour view to die for, excellent champagne and wines and superb food and this really is an experience to savour. Well done Four Seasons, your recruitment, management and training are first class. I cannot recommend more highly.
Date of stay: August 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this review
Responded Aug 30, 2024
Dear Wanderer32728131027,

Thank you for your 5-star review!

All the team here aim to create an atmosphere and feeling of home and comfort for all of our guests – so to read that everything had gone so well is such rewarding feedback for us. We do invest lots of time and effort into training and coaching our team to ensure only the highest levels of service are given, but I believe that it is the people that forms this amazing team who are truly special. I am so pleased that you regard our service to be first class with the team being both professionally and friendly.

We look forward to being of your service in the near future, and provide you with another excellent experience.

Best regards,

Luis Pinho
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (6,699)
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31 - 36 of 6,699 reviews
Reviewed August 27, 2024

I had an amazing experience at this hotel. The service is truly exceptional, comparable to a 7-star hotel. The location is also excellent, just a 20-minute taxi ride to the market, and the hotel is directly connected to the IFC Mall. The staff are incredibly friendly and supportive, and the housekeeping team is highly professional. I highly recommend staying at this hotel for anyone looking for a top-notch experience.

Room tip: The hotel's tours are overpriced and not worth it. Also, there's no kids' area. Adding a play space would improve the family experience.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank salem i
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 30, 2024

Dear salem i,

What a wonderful review! Thank you so much for sharing with us your kind words.

We are absolutely honored and humbled to have provided you with service you consider as “7-star”. We are delighted to learn that you enjoyed our convenient location which leads an easy access to the shopping malls and many popular restaurants. As for your shout-out to our staff will definitely serve as an encouragement to the team as we continuously strive to improve the quality of our personalized hospitality services.

We look forward to being of your service in the near future, and provide you with another excellent experience.

Best regards,

Luis Pinho
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 17, 2024 via mobile

It was our second time staying in four seasons Hong Kong. This is definitely the best hotel in Hong Kong. Both the facility and the service of the hotel are truly amazing, we stayed there for 2 weeks in 2023 and 11 days in 2024, both experiences were excellent, comfy room, beautiful pool, thoughtful staff, the standard of the room service was good, the pastries were delicious thanks to Chef Maxime and Chef Ringo. We love everything of Four Seasons Hong Kong and can’t wait to come back for another stay!

Date of stay: February 2024
Trip type: Travelled with family
1  Thank Miss_Sinparis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 30, 2024

Dear Miss_Sinparis,

Thank you so much for this glowing review! It just makes us so happy that we were able to hit all the boxes for your stay. As it would have not been a complete experience if any one of these aspects of your stay fell short.

You honor us with your recommendation which holds us so high. We look forward to being your host again!

Best regards,

Luis Pinho
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2024

Amazing hotel, great staff and service is beyond expectations. Restaurants especially Lung King Heen is a must visit. Executive Lounge staff are very helpful, professional and food offerings excellent. Room service has varied and tasty options.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mmsyd23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 30, 2024

Dear mmsyd23,

When the full hotel experience creates a great long lasting impression for our guests, this is the best compliment a hotelier can receive! I am extremely pleased to hear that you had enjoyed the Michelin-starred restaurant, Executive Lounge and that we met your expectations.

We all look forward to having another opportunity to welcome you in the not too distant future.

Best regards,

Luis Pinho
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2024

If you want excellent service and a beautiful hotel, then this is the place to be.
The staff are out if this world and nothing is too much for them.
The rooms are big and comfortable with everything you need. We swapped the pillows out once we read the pillow menu and have had the best sleep ever!!
The pool and terrace is perfect for a relaxing day and restaurants are excellent.
I would highly recommend this hotel for a short or long stay.
I would also like to thank all the staff for helping while we stayed in Hong Kong!

Room tip: The never got busy so you can visit at anytime
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank simon w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 30, 2024

Dear Simon W,

Thank you so much for this glowing review! It just makes us so happy that we were able to hit all the boxes for your stay. As it would have not been a complete experience if any one of these aspects of your stay fell short.

You honor us with your recommendation which holds us so high. The team and I look forward to seeing you hopefully sometime soon.

Best regards,

Luis Pinho
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 5, 2024

An absolutely fantastic stay. Spoke to friendly reception manager Daniel who explained the club line benefits and we booked a room there for our anniversary.
Lounge staff so incredibly friendly and service as impeccable . From the lovely ladies at the front desk , young Aki, Matheus and the lovely Nepalese man everyone could not have been nicer. The drinks were free flowing and staff friendly and engaged, very proactive. Staff really impressed me in the lounge.
Room was beautiful with a terrific Harbour view. All great inside. Bottle of Prosecco and a lovely cake were sent up with a card for our anniversary which was very kind. Bed pillows etc great. I like a separate bathroom and toilet so all good.
Pool staff work hard and are friendly, pool lovely but there’s not much shade daytime so wear protection!
Spa staff great too, everyone really helpful and proactive.
The hotel and spa are not new but are very well kept. We really enjoyed the lounge access and we enjoyed afternoon tea, the light dinner and breakfast.
There’s not a huge choice but enough really. The views across the Harbour are excellent along the long balcony.
We have stayed at every large hotel in HK and in my opinion the other 5 stars hotels need to come and see how 4 seasons runs things as we were left very impressed.
It’s not really in our normal budget but we really felt we got good 4 seasons value.
We hope to return again ! Tim and Jose

Room tip: Pool doesn’t have a lot of shade which we normally like. Lounge was really lovely and we didn’t feel rushed when the times ended.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Flyingscotsman74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 30, 2024

Dear Tim and Jose,

What a glowing review!

All the team here aim to create an atmosphere and feeling of home and comfort for all of our guests – so to read that everything had gone so well is such rewarding feedback for us. We do invest lots of time and effort into training and coaching our team to ensure only the highest levels of service are given, but I believe that it is the people that forms this amazing team who are truly special. I am so pleased that you regard our service to be first class with the team being both professionally and friendly.

We look forward to welcoming you back again. Until then, our very best wishes from Hong Kong.

Best regards,

Luis Pinho
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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