We had a fantastic stay with our 20month old toddler. The hotel has the best location and amazing facilities, but it’s the detail in all the small touches that really makes this an experience that’s above and beyond.

Location: Taking the airport express to HK station and then making use of the hotel’s free shuttle is actually easier than taxi - you walk less at the airport, the train is faster than taxi, and there’s someone at the station once you arrive (and then you next see your luggage when you’re in your room), it’s super seamless. You can give the hotel a call when boarding the train as a heads up. This is especially helpful as a safer option when traveling with kids without a car seat. It was raining nonstop when we visited, so the hotel’s connection to the mall and the covered walk bridges that connects everything made it a lot easier to still get around and do stuff

Facilities: The hotel has everything, literally, everything. We particularly appreciated the pool and the kids play room. Also - it has probably the most impressive restaurant & bar ensemble any hotel could aspire to

Service: This is what makes all the difference between a Four Seasons and other hotels (that might be newer and flashier) in HK. We had an amazing time and our toddler felt so welcomed (and pampered!). But if we were on a business trip I have every confidence the stay would’ve been equally spectacular. There are enough special touches tailored to every occasion and they all coexist nicely at the hotel without anyone feeling excluded. Special shoutouts to Nora, Vivian, Henry, Gloria, and all the staff at various parts of the hotel we interacted with (Reception, Concierge, Argo, Pool).

The Room: The hotel was newly renovated, housekeeping did an amazing job with twice a day services. The amenities felt luxurious.

The Tech: Many hotel brands have introduced technology. I quite liked the Four Seasons app, esp. how responsive the live chat is (that replaces the need to call). Many other brands only focused on the design and used the app as a way to automate interactions. The Four Seasons has instead created an additional way so that the tech-enabled generation can get personalized services the way they want. I think that’s what true luxury should’ve been about.

Overall, the only draw back was our stay was too short :) Highly recommend - you won’t regret staying here.