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Reviews (371)
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Reviewed June 1, 2017 via mobile

We had a nice sized room, ensuite shower and toilet. Complimentary water daily and kettle with tea and coffee in the room. Breakfast was most adequate and buffet style. Only complaint really is the air con is inefficient and leaves the bedding feeling damp. We had a dehumidifier going permanently in the room also. Staff we friendly and helpful. Bar was not open during our stay but you on a road with bars anyway. Windows fantastic at keeping out city noise.

Stayed: June 2017, travelled as a couple
Thank Ann-Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, General Manager at Xi Hotel, responded to this reviewResponded July 11, 2017


Dear Valued Guest,

Thank you for your time in giving your comments and rating during your recent stay with us.

We have noted your comment particularly with regards to the room's condition. The source of this condition could possibly be related to this humid period of the year in Hong Kong. Usually by turning on the air conditioner and placing the dehumidifier would remove the dampness in the room. Our room attendants continue to inspect guest rooms and corridors thoroughly on daily basis and be more attentive on ventilation and temperature in the guest floors especially during the highly humid period to minimize the occurrence and to ensure a comfortable environment is provided for our guests.

We trust that despite our shortfalls, you will continue to favor us with your patronage.

Paul Lam
Hotel Manager
Xi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 14, 2017

The hotel is good but the smell and cleanliness needs improvement.
- C/in and C/out was quick and efficient
- Staff can speak English
- Room has a bad smell though has air purifier provided
- Handy phone is not really useful to us, better to buy sim card
- Hot water shower does not work well
- Bathroom cleaning is not the well done
- Bed is ok, sofa and carpet is super smelly and dirty
- Room is so small, not 29 m2 as advertised in agoda
Overall,
its ok hotel for stay overnight and go shopping around Tsim Sha Tsui area

Room Tip: The hotel has no view at all ... just stay any room (4 rooms per floor), I was on 19th
  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank TheKimHim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, General Manager at Xi Hotel, responded to this reviewResponded July 11, 2017

Dear Valued Guest,

We would like to take this opportunity to thank you for choosing to stay at Xi Hotel for your recent trip to Hong Kong.

On behalf of the management, we were delighted to receive your comment, and were especially pleased to read your kind words about our hotel. In regards of the negative feelings that have brought to our attention, we have shared the comments with our housekeeping department and immediate action was taken and made all necessary improvements. Our room attendants continue to inspect guest rooms thoroughly on daily basis and be more attentive on ventilation and cleanness in the guest floors especially during the highly humid period to minimize the occurrence and to ensure a comfortable environment is provided for our guests.

Once again, please accept our wholehearted apology for any negative feelings that had experienced. We do hope that we have the opportunity to welcome you back to Xi Hotel in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 9, 2017

We had a 4 night stay at xi hotel and its quite nice, food(breakfast) is good (bacon, sausage, variety of breads, cereals and yogurt) thats the only thing they serve though so your going to get old of the food really fast.
The one thing i like about this hotel is that they give you a free phone for your whole stay, its really convenient that you dont have to buy a travel sim and it has mobile data too

Stayed: April 2017, travelled with family
Thank wawren123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, General Manager at Xi Hotel, responded to this reviewResponded July 11, 2017

Dear Valued Guest,

We would like to take this opportunity to thank you for choosing to stay at Xi Hotel for your recent trip to Hong Kong.

We are delighted to receive your review, and especially pleased to read your kind words about our breakfast.

In order to bring our guests the very best travel experiences during the stay with Xi Hotel, we are pleased to offer an exclusive handy x Xi Hotel smartphone to use while our guests travel in Hong Kong. This is completely free of charge (rental-free, service-charge-free).

With the handy x Xi Hotel smartphone, our guests will receive unlimited international* and local calls (* include Japan, China, Singapore, South Korea, Malaysia, Philippines, Taiwan, Thailand, UK and USA). 3G internet, interactive maps, a Hong Kong city guide, as well as a host of exciting discounts across Hong Kong. We were delighted to know that you enjoy our handy experience. Your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

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Reviewed April 30, 2017 via mobile

Looks & feels like an office block badly converted in to a hotel. The rooms were clean but small - the showers were good - the location was very good - price for HK was reasonable. Would probably not come back but nothing much to say about the hotel as just not that exciting - fine if you're out a lot and just need a bed

Stayed: May 2017, travelled on business
1  Thank LowePD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, General Manager at Xi Hotel, responded to this reviewResponded July 11, 2017

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We sincerely thank for your commendation on our location.

Please accept our wholehearted apology for any negative feelings that had experienced. We do hope that we have the opportunity to welcome you back to Xi Hotel in the near future.

Paul Lam
Hotel Manager
Xi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 29, 2017 via mobile

We stayed here for 3 nights, we arrived about 10am from UK and went for breakfast nearby while waiting for room to be ready. Jet lag hit us and we came back to the hotel. We sat in a conference room for a short while until 12.30 when they had a room ready for us. Small room & quite dark because of decor colour and small windows, very small bathroom too, but all functional. Breakfast was fine, enough to get you started on your day, bacon, eggs, coffee, yoghurt, toast and cereal, nice lady serving us in breakfast room. Good location for MTR and ferry over to Hong Kong Island. Some noise at night from people leaving bars. Room was quite cold one night we requested extra heater and got one. Pleasant stay with no problems for our short stay in Hong Kong.

Stayed: March 2017, travelled as a couple
Thank newlydiate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, General Manager at Xi Hotel, responded to this reviewResponded July 11, 2017

Dear Valued Guest,

Thank you for choosing Xi Hotel as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on internet.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location.

We appreciate your valuable feedback about the noise in the room. We truly understand and share the feeling of bearing such annoyance. We will make every effort to seek continuous improvement in serving our customers satisfactorily. We are studying on the improvement work could be done to the existing windows in reducing the nuisance.

We do hope that we have the opportunity to welcome you back to Xi Hotel in the near future.

Thank you

Paul Lam
Hotel Manager
Xi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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