In March 2012 I booked and paid in full to stay at the Lan Kwai Fong Hotel in Hong Kong in a room with a harbour view for 29th April, 30th April and 1st May 2012 . After a holiday in Vietnam, on 29th April 2012 I flew from Hanoi to Hong Kong but my plane was delayed because of storms in Hong Kong. At 6pm I telephoned the Lan Kwai Fong Hotel from Hanoi Airport to tell them that I would be late. Eventually I left Hanoi and arrived in Hong Kong at about 1.45am but after completing immigration, customs, baggage reclaim and a long taxi ride it was after 3am when I arrived at the hotel. Immediately on arrival a hotel employee tried to send me away in the taxis I arrived in saying I must stay in the sister hotel because the Lan Kwai Fong was fully book and all the rooms were taken. I did find this a little scary in the middle of the night in a strange city but however I did get out of the taxis and entered the Lan Kwai Fong Hotel determined to get an explanation at the very least. I wanted to know why my room was given away though I booked it and paid for it in March and telephoned the hotel as soon as I knew that my plane was delayed. There was no explanation forthcoming and I received no explanation at any time whilst in Hong Kong though I asked persistently. Because there was absolutely no choice I had to go the sister hotel, the Mercer, there was nothing wrong with the room except the view was of roof tops with washing out completely different to the view that I had paid for. I was told that the room in the Mercer Hotel was superior to the one I booked, I really don't know whether or not it was, but it was not the view I booked. I was offered free WIFI but it was free anyway, I was offered a free minibar but again it was free anyway the only recompense was a limousine to the airport. I was clearly told that there would be no partial refund for all the inconvenience caused by them. I feel that my short stay in Hong Kong was tainted and that it is quite wrong to give away a booked and paid for room also, pretty shady business practises when offering free items that are already free. I cannot recommend this hotel. I have added photos of the view I had instead of the harbour.
- Official Description (provided by the hotel):
- Awards winning boutique hotel in Central near the trendy dining and nightlife area of SoHo and Lan Kwai Fong, close to MTR & Macau Ferry Terminal, within walking distance to premier offices and designers shopping. Rooms with oriental décor, free WIFI and mobile for free IDD calls to 7 countries. BreeZe Lounge provides complimentary coffee and tea with snacks throughout the day and happy hour with free house wine at 5-8pm daily. Guests can enjoy privilege in neighbourhood shops and restaurants e.g. D-mop, Y-3, Vivienne Tam, Momotaro, Sohofama, b yourself cafe etc. ... more less
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- Also Known As:
- Hotel Lan Kwai Fong
- Lan Kwai Fong Hong Kong
- Lan Kwai Fong Hotel Hong Kong