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All reviews an early flight international terminal arriving late hotel is perfect one night pool and gym checking out western restaurant dining options next morning rooms are big free wifi minute walk spacious room the executive lounge easy access five star
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Reviewed September 7, 2018 via mobile

This Pullman is located within the naming airport complex. It is about 3 minutes walk from the main terminal all in doors. The hotel is modern and had a big open atrium in the room levels above the lobby. Very convenient if you come into Nanjing late

Date of stay: September 2018
Trip type: Travelled on business
Thank gzau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShellyZ63, Guest Relations Manager at Pullman Nanjing Lukou Airport, responded to this reviewResponded September 27, 2018

Dear gzau,

Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay.

We are indeed very humbled by your kind words. We are glad to read your high recognition of our location and hotel environment.- much appreciated! Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing.

Best regards,

Shelly
Guest Experience Manager
Pullman Nanjing Lukou Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 7, 2018

First, important thing, you need a visa to stay in this hotel as its located exactly in the middle between domestic and international terminal. Right now the international terminal is undergoing repairs, so all flights are operated from domestic terminal. The rooms are super big and has sitting sofa and a balcony. The batroom has a bath tub and rain shower. The rooms are nciely done up and lives upto the brand of Pullman. The breakfast is mix of western and chinese and has everything on offer. The spa, pool and childrens play area are also present. All in all a great place to stay before taking a flight as usually Nanjing has lot of traffic and it takes 2-3 hrs to get here from other corners and traffic is bad. The staff are courteous and friendly.

Room tip: Higher floor are more quieter
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank vivek_kool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelly Z, Guest Relations Manager at Pullman Nanjing Lukou Airport, responded to this reviewResponded August 15, 2018

Dear vivek_kool,

We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport.

I was very happy to hear that your recognition on our convenient location, well-equipped guestroom and our restaurant. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future.

Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon.

Best regards,
Shelly
Guest Experience Manager
Pullman Nanjing Lukou Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2018 via mobile

The location is perfect for transit. The hotel is good with nice designed big room, 20 m indoor swim pool, lobby bar with live music & good enough buffet breakfast. The service is also good enough throughout the whole hotel. Small incident is no hot water 08:00 in the morning. Also 06:30 the next door TV’s noise is annoying.
早班機或轉機有需求時,這家飯店肯定是最佳選擇,飯店夠好,因為房間夠大、設計也不錯。因為有20公尺的室內游泳池,因為有現場演奏的大堂吧,因為有不錯的自助早餐,插曲是早上八點沒有熱水,清晨六點半時隔壁的電視聲音超大。

Date of stay: August 2018
Trip type: Travelled on business
Thank ArthurWang095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelly Z, Guest Relations Manager at Pullman Nanjing Lukou Airport, responded to this reviewResponded August 7, 2018
Google Translation

尊敬的ArthurWang095,十分感謝您花時間告訴我們有關您在南京祿口機場鉑爾曼大酒店的入住體驗。

能夠得到您對我們地理位置、房間設施以及早餐的肯定,十分開心。但是對於您入住期間遭遇到的熱水以及客房隔音效果問題,我們感到萬分抱歉,我們深刻體會得到您當時的糟糕體驗,請允許我代表酒店管理層向您表達我們最誠摯的歉意。我已經在第一時間與總工程師分享了您對浴缸沒有熱水的反饋。請您放心,我們會再次仔細檢查房間的設施設備,並正採取適當的措施來解決所存在的現狀,全力以赴預防類似問題再次發生。我是賓客體驗經理 Shelly, 如果您再次下榻我們鉑爾曼時,請您通過此郵箱:H8737-GM6@ACCOR.COM聯繫到我本人。我將會預先為您安排一間讓您滿意的房間,為您創造倍感溫馨與舒適的入住時光!

再次感謝您與我們分享您的擔憂,我們誠摯期待您的再次光臨。祝愿您工作順利,生活愉快!
謹啟
Shelly
賓客體驗經理
行政辦公室
南京祿口機場鉑爾曼大酒店

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 2, 2018 via mobile

Very convenient and well appointed accommodation for transit in and out of Nanjing airport. The executive lounge is great place to relax after a long day of business in local factories. If your ever here say hello to Coco. This young lady speaks good English and is very charming. And will make your stay a pleasant experience.

Date of stay: August 2018
Trip type: Travelled on business
Thank Happy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelly Z, Guest Relations Manager at Pullman Nanjing Lukou Airport, responded to this reviewResponded August 7, 2018

Dear Happy K,

Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport.

We much appreciate that you took the time to post such a positive review on TripAdvisor and it is great to hear that you were impressed by the service of our associates especially the Club Lunge team. I will let Coco know about your wonderful comments on her. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests.

Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you.
Best regards,
Shelly
Guest Experience Manager
Pullman Nanjing Lukou Airpor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 1, 2018

I booked this hotel for a transient stay (a few hours in between flights) only to be told upon arrival by the ground staff that a visa was indeed required (transient stays not possible; even when hotel confirmation print out and payment was shown)... (Just fyi)...

Date of stay: August 2018
Trip type: Travelled solo
Thank maria_lemongrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelly Z, Guest Relations Manager at Pullman Nanjing Lukou Airport, responded to this reviewResponded August 2, 2018

Dear Nina000000,

Thank you for selecting our hotel during your transit & please accept our sincere apologies for any inconvenience encountered this time.

Note that our Hotel has to abide by the PRC laws and it is a mandatory requirement that each guest staying with us have a valid VISA. Shall we accept and proceed to the check-in without any VISA it would mean that we break the law and expose ourselves to heavy fine & sanctions.

We hope you can understand our position, and we look forward to have another opportunity to serve you next time you fly in Nanjing, I will be glad to assist with your booking. (h8737-gm6@accor.com)

Best Regards,
Shelly
Guest Experience Manager
Pullman Nanjing Lukou Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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