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“Great experience at the heart of Jakarta”
Review of Avissa Suites

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Avissa Suites
Ranked #127 of 471 Hotels in Jakarta
Reviewed 2 July 2017

Located in bustling Kuningan area, this hotel is quite small and hidden in a small street in Karet Setiabudi. However the access is quite easy and there are many food stalls and kiosks available to satiate your hunger, especially at night. There are two minimarkets (Circle K and Alfa) near the hotel and ATMs nearby. I was impressed with the staff's excellent services during my stay and they always ready 24/7. The room is quite spacious and the bathroom is big enough for me. The WiFi is excellent and the cable channels are varied. There are also water heater, mini fridge, desk and sofa for work. Easily one of the best among 3-star hotels I've stayed.
If there's something to improve, they need to improve their breakfast choices and taste and also the lamp in the rooms, too dim for me.

Stayed: June 2017
Thank Kanyadibya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 4 July 2017

Dear Kanyadibya P,

Thank you so much for your in-depth review of our hotel on TripAdvisor. We were extremely glad to read that you are enjoying your stay here. Your compliments will definitely be passed on to the staff.

We are very pleased to hear that we are among the best 3-star hotels you've ever stayed and we will definitely look into the point that you feel require improvement.

We sure hope that you will have the opportunity to stay with us again when another chance to come back to Jakarta arises, and would gladly assist with future travel details.

Warm regards,
Eka Handaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 15 of 143 reviews

Reviewed 1 July 2017 via mobile

The hotel is strategically located and not big enough ... make this hotel as if the house that provides service and comfort, the price is quite balanced with other hotel operators, adequate facilities, and a restaurant similar to the sky rooftop makes guests comfortable for breakfast and relax ..

Stayed: July 2017, travelled with friends
Thank Yanu88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 4 July 2017

Dear Yanu88,

Thank you for sharing such a fabulous experience on TripAdvisor. We are pleased to hear that you thoroughly enjoyed our hospitality. Your words of admiration are really exceptional.

We look forward to welcome you back on your next visit.

Sincerely,
Eka Handaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

Although this hotel is not located on the main street, the location is still relatively convenient given most of the major shopping malls are within 10-min cab ride from the hotel. The hotel looks quite new with a simple and modern design. The room is clean and the size is decent. The bed is comfortable. I'll definitely consider this hotel again next time I visit.

Stayed: May 2017, travelled on business
Thank Ki-Yan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 31 May 2017

Dear Ki-Yan T,

Thank you very much for your wonderful compliments.

Highly appreciate your feedback in regards to our great value for money, modern design, clean room and good location, it is correct that we do have the advantage of being in the area where you can access our hotel from 2 (two) different main roads which is quiet rare in Jakarta.

Please share this awesome experience with your family and friends back home. See you on your next visit!

Sincerely,
Eka Handaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2017

I booked one night for the weekend (March 12th - 13th)from the booking.com, but we planned to start from 11th (additional night). We arrived in the early morning around 2.30 AM. My friend stopped our car on the front of the gate in spite of buy some cigarettes on the Circle K (right across the hotel). There were bunch of people (around 6-7 people) behind the front gate (chatting around each other) that I thought one of them was the security and other guys (staff, wearing uniform). Suddenly without warning they SMACKED the front gate on right where we stopped our car, and told us to go away RUDELY, very BAD ATTITUDE!!! that made us to stay at another hotel.
Later on, we called the receptionist in order to cancel the booking. Instead of giving explanation for the situation, easily he said there were always "PREMAN" every night behind the front gate chatting around each other (What an unbelievable STATEMENT from FRONTDESK!!) without giving any solution, easily he told us to cancel it.
How can I stay if the security itself act like criminal and scare a guest who wanted to stay..

  • Stayed: March 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank stevemanoppo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 14 March 2017

Dear stevemanoppo,

Thank you for taking the time to post your first review on Tripadvisor. Our apology for your unfortunate experience. Although you did not stay at our hotel, please accept our sincere apologies for the encounter you experienced in front of our hotel main gate.

We checked our CCTV system that your car arrived and stop in front of our main gate on March 11th at 02:32 AM for a few minutes. One our staff asked you to move the car since it could obstruct other guests' car coming to our hotel. They are not a bunch of people, they all our staffs just came back from watching movie on Saturday night. We apologize if you were offended.

We are very proud of the safety of our hotel and its neighbourhood, because this is one of the safest areas in the city, close to the business district and it is also one of the most desirable location. We have 24/7 CCTV system and trained security staffs to ensure our guests' safety.

Please rest assured that we will reinforce staff training to ensure that our guest experience would not be compromised. My entire team and myself sends our apology and truly hope you will have better travel experiences in the future.

Sincerely,
Eka Handaya

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Reviewed 3 March 2017

Had a workshop at InterContinental, nearby hotels were beyond budget. But this one was good. Only need IDR 15K with online taxi to reach my meeting venue. Breakfast was average, but could easily grab anything outside.

  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank EricWibisono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 5 March 2017

Dear EricWibisono,

We were glad to read that you enjoyed your stay here. Location is one of our edge which make them very convenient for our guests.

We look forward to welcoming you back to our hotel.

Sincerely,
Eka Handaya

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Reviewed 3 March 2017 via mobile

Its not the first time i stay in this hotel. Its location is very nice. Close to mall and bussines area. Within my 5 nights stay, my mom asked to change the room for 3x, not because the room was not good, but its located in the corner. The staff as always are great, helpful and warm.

Stayed: February 2017, travelled with family
Thank metahanindita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 5 March 2017

Dear metahanindita,

Welcome back and thank you very much for your support towards Avissa Suites.

Your kind words will definitely be passed on to all team members and we certainly look forward to welcoming you and your mom back again soon.

Sincerely,
Eka Handaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2016

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sean_LeeKS
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AvissaSuites, Guest Relations Manager at Avissa Suites, responded to this reviewResponded 23 November 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Avissa Suites

Address: Jl. Karet Pedurenan Mesjid no. 19, Jakarta 12940, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #127 of 471 Hotels in Jakarta
Price Range: $60 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Avissa Suites 3*
Number of rooms: 100
Official Description (provided by the hotel):
Whether you're a tourist or traveling on business, Avissa Suites is a great choice for accommodation when visiting Jakarta. This 3-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.The facilities and services provided by Avissa Suites ensure a pleasant stay for guests. This hotel offers numerous on-site facilities to satisfy even the most discerning guest. Free High-speed WiFi in all rooms and TV Cable with 90+ channels (26 channels in HD/High Definition) are provided.All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers wonderful recreational facilities such as garden, fitness center, golf course (within 3 km) to make your stay truly unforgettable. Avissa Suites is a smart choice for travelers to Jakarta, offering a relaxed and hassle-free stay every time. ... more   less 
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