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Reviews (637)
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8 - 13 of 637 reviews
Reviewed July 9, 2018

Friendly staff, a stunning room and amenity, with modern and sophisticated toilet, good and a lot of variety of choices breakfast, it's look like not enough if just stay for one night. It's a very memorable stay at this hotel..

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank antoniushalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fara A, Dir of Rooms at Keraton at The Plaza, a Luxury Collection Hotel (SPG by Marriott International), responded to this reviewResponded July 12, 2018

Dear antoniushalim,

Thank you for taking the time to share your experience at Keraton at The Plaza to TripAdvisor readers.

I am delighted to know that in most aspects you are gratified with your recent stay and it was a pleasure to look after you.

Hope that your next visit to us will not be too long, as we are all looking forward to welcoming you back home to Keraton at The Plaza.


Kind regards,

Fara Alamanda
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2018 via mobile

Most amazing Hotel ive ever stay! Service are excellent. Amazing hotel for my family. Elegant yet feels so homey ! Worth every penny !
We originaly stayed for 4 nights but decided to extend for another 4 nights. We felt so comfortable and cozy.

Stayed: June 2018, travelled with family
1  Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fara A, Dir of Rooms at Keraton at The Plaza, a Luxury Collection Hotel (SPG by Marriott International), responded to this reviewResponded June 22, 2018

Dear Paula A,

Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta.
Thank you for wonderful comment that you posted through Trip Advisor.
My entire team in Keraton at The Plaza and I are delighted to learn that your overall stay including the extension of four nights with us was a pleasant one which left you with such wonderful impression of our hotel. No words can describe how enchanted we were to read your positive review.

Here in Keraton at The Plaza, we strive to provide our guests with indigenous and exceptional experience all the time. We would like thank you for choosing Keraton at The Plaza and we do hope that your upcoming visit to Jakarta will lead you back to our hotel.


With very best regards,

Fara Alamanda
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 16, 2018 via mobile

This hotel is one of my favourite places to stay at Jakarta. The room is big, clean, comfort pillow, nice city view, everything is nice. The concierge name Leslie was very helpful to bring our luggage

Stayed: June 2018, travelled with family
2  Thank Feli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fara A, Dir of Rooms at Keraton at The Plaza, a Luxury Collection Hotel (SPG by Marriott International), responded to this reviewResponded June 22, 2018

Dear Feli C,

Warm greetings from Keraton At The Plaza, A Luxury Collection Hotel.

Thank you very much for your beautiful review, I think everyone at Keraton at The Plaza will join me in saying it was a pleasure to look after you.

We are happy to know that in most aspects you were satisfied with the service delivered by our ambassadors and the hotel product. Especially to recognise one of our best ambassadors and personally congratulated Leslie for delivering his best service upon your stay.

We would like to thank you for choosing to stay at Keraton at The Plaza and we do hope that on your upcoming visit to Jakarta, we would be able to welcome you again. .


Best Regards,

Fara Alamanda
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2018 via mobile

The hotel was quieter than usual due to Ramadan but the service and overall comfort of our stay was impeccable. Almost everyone seems to know our name and cannot do enough to make the stay memorable. Call out to the Chef Canhdra, in the gym Yusuf and Stacey. But really everyone was so hospitable. My Best Hotel stay in 20 years of visiting Jakarta

Stayed: June 2018, travelled on business
Thank John262014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fara A, Dir of Rooms at Keraton at The Plaza, a Luxury Collection Hotel (SPG by Marriott International), responded to this reviewResponded June 15, 2018

Dear John262014,

Thank you very much for sharing exceptional review on your stay experience at Keraton at The Plaza to the TripAdvisors readers.

I am glad to know that in most aspects you enjoyed your stay and found the accommodation and services a good value.

Your compliments to our ambassadors are highly appreciated.

Thank you once again for your comments and I look forward to hearing from you soon and welcoming you back to Keraton at The Plaza.

Best regards,

Fara Alamanda
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2018

Short staycation in Feb 2018. We choose Keraton because the family had never stayed there (I did once previously in 2016).

The property is impressive, nicely and elegantly decorated. The room is huge, classy, with floor to ceiling window. The hotel is directly connected to the mall, convenient if you want to some shopping or grab a bite outside the hotel. Butler service contactable through WhatsApp, easy to get hold of someone when you need service.

I don't know when the hotel went through it's last refurbishment but wear and tear has warn in at a lot of places (it is obvious). I remembered in 2016 the hotel was in much better condition.

Other than that, overall a pleasant stay.

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paragone L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fara A, Dir of Rooms at Keraton at The Plaza, a Luxury Collection Hotel (SPG by Marriott International), responded to this reviewResponded June 15, 2018

Dear Paragone L,

Thank you for sharing amazing review on your stay experience at Keraton at The Plaza to the TripAdvisors readers.

I am enchanted to see that in most aspects you enjoyed your stay and found the accommodation a good value. However, there are some of our products and places did not meet your expectation, we do apologize for that. 
I will personally review all the points that you have mentioned, and will look into ways of fine-tuning our products to standards. Thank you once again for your feedback

Please let me know in person should your travel plan bring you to Jakarta, I would be more than happy to assist.

Thank you once again for your comments and I look forward to hearing from you soon and welcoming you back to Keraton at The Plaza.

Best regards,


Fara Alamanda
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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