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Reviewed June 27, 2018

We stayed here for a weekend right after the Idul Fitri/Eid festive holidays in Jakarta, so the hotel was not crowded at all. This was our first time visiting the hotel after it was rebranded to the Ayana (formerly it was the Intercontinental Midplaza).

Highlights of the stay / hotel:

1. Room was spacious and comfortable. The room design and layout is visibly old (looks like it was built in the 1990s), but it was very clean and well maintained. The King-size bed and pillows were comfortable to sleep on.

2. You will not run out of food options. Other than the hotel's own restaurants, there are many great dining options across and next to the hotel (Midplaza office complex and Sudirman Citywalk mall respectively). Seems like this is a popular area for Japanese expats so there are many high-quality, authentic Japanese restaurants in the vicinity.

3. We particularly enjoyed the JimBARan lobby lounge. It has a modern but warm decor, and comfortable seating. Light music would be piped through the speakers, and in evenings they had a live piano performance which added to the ambience. A great place to wind down, relax, chat, or get some work done over drinks and cakes.

The Ayana brand is known for its Balinese hospitality, and some of it shows through the very friendly and helpfull staff, and the choice of spa-like personal care products supplied in the bathroom.

A great stay overall and we would highly recommend the Ayana Midplaza to anyone looking for a luxurious and comfortable hotel in Jakarta.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank HBudhi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Midplaza ... I, Guest Care at AYANA Midplaza JAKARTA, responded to this reviewResponded June 28, 2018

Dear HBudhi,

Thank you in advance for your time and consideration regarding this very refreshing review.

We were delighted to read about how much you enjoyed your stay, and can certainly relate to the many wonderful moments you created while having a dining experience at our restaurant and feeling totally comfortable with our room facilities. Thank you for your compliment to our team, and will share your kind feedback to the team to continually inspire and motivate them to deliver exceptional customer service.

Once again, thank you for choosing AYANA Midplaza, JAKARTA. We hope to welcome you back in the near future at our hotel.

Best Regards,
Guest Care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 24, 2018

The staffs are very friendly and helpful. Facilities are also amazing, I got nice experience of gym with nice jacuzzi and sauna, I had dinner in a fancy and restaurant BLUE Terrace, and I got drinks in a nice bar under. They have a mini mart too in the same building so I wouldnt bother to buy stuff outside.

The room actually constitutes quite old-fashioned luxury style, but everything is clean and lit nicely. They provides a complete packages of complimentary amenities in the room, which is quite surprising for me.

Certainly I will go back here.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Bintanggemilang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Midplaza ... I, Gues Care at AYANA Midplaza JAKARTA, responded to this reviewResponded June 25, 2018

Dear Bintanggemilan,

Thank you for sharing your review and comment towards AYANA Midplaza, JAKARTA.

We are delighted to hear that you enjoyed your stay experience with us, recently enjoying the food and beverages, the specious room, facilities, and about our jacuzzi and sauna as well. As our valued guest, your review will be shared with the team to continue to inspire and motivate them to give best customer service.

We certainly look forward to welcoming you back in the near future.

Best Regards,
Guest Care.

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Reviewed June 21, 2018

very pleasant place and special treatment on our ied's holiday at Jakarta City, it's my pleasure to visit there again, japan tech, good tasted for bfast, welcoming staff friendly, got free upgrade room is so amazing

Room tip: spacious room, redesign ex intercon hotel is so amaze.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank adrian_care
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Midplaza ... I, Guest Care at AYANA Midplaza JAKARTA, responded to this reviewResponded June 22, 2018

Dear adrian_care,

Thank you for sharing your experience at AYANA Midplaza, JAKARTA and given us your 5-star feedback.

We are happy to hear that you enjoyed your EID holiday moments with us, highlighting our sumptuous breakfast and the warm hospitality delivered by our team members.

Again, we thank you for your wonderful review and we are really looking forward to welcoming you back in the near future.

Best Regards,
Guest Care.

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Reviewed June 20, 2018 via mobile

Ayana gave us the best hotel experiences for their humble services, warm and kind staff and they’re baby friendlies. The food was good, the facilities was great and the prices was great too. The best part was all their staff are quick respond for our needs, especially for the kids, such as when breakfast times they offers kids menu even when they aren’t available in breakfast counter, and their swimming pool is great

Date of stay: June 2018
Trip type: Travelled with family
Thank kharismag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Midplaza ... I, Guest Care at AYANA Midplaza JAKARTA, responded to this reviewResponded June 22, 2018

Dear Kharisma G,

Thank you for your 5-star feedback toward our hotel on Trip Advisor community.

We are happy to learn that you had a memorable experience with us, and we also glad to hear that you found our dining experience suit to your liking. Above all, thank you for recognizing the efforts of our team members in their service delivery as the selection and training of our team members is an area of extreme pride. Our hospitality professionals are our biggest ambassadors so we are very grateful to receive warm and authentic comments such as yours. We surely will pass your kind feedback to the team members who will feel proud and further motivated.

Once again, thank you for choosing AYANA Midplaza, JAKARTA. We look forward to welcoming you back to our hotel for an even more rewarding experience.

Best Regards,
Guest Care.

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Reviewed June 19, 2018 via mobile

Mr. Rajab Muhammad is good Hospitality when helping us to care and found some medicine when i was sick.

It was pleasured to enjoy the last day in jakarta.

Ciao Bello...

Thank you.

Yurika and Marcelino,
From Bali Jimbaran.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Marcelino E W W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AYANA Midplaza ... I, Guest Care at AYANA Midplaza JAKARTA, responded to this reviewResponded June 22, 2018

Dear Marcelino E W W,

Thank you for taking the time to write a kind review after staying at AYANA Midplaza, JAKARTA.

We are happy to read that you had a great experience during your stay with us and we hope that you have recovered fully. We really appreciate your compliment to our team member, Mr. Rajab for his excellent hospitality service and we will share your kind feedback to him for his warm and genuinely caring service.

We hope to see you again on your future visit to Jakarta.

Best Regards,
Guest Care

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