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Reviews (490)
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All reviewsshopping mallmall attached to the hotelcentral parktaman anggrek malldirect accesspizza hutnon smoking floorair contoll roadinternational airportclose to the airportnice hotelsame buildingexecutive floorbusiness tripbuffet breakfastroom service
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79 - 84 of 490 reviews
Reviewed May 21, 2017

I have booked executive queen for business trip in mid May.
Room is ok. But when I used the shower facilities, the drainage system is very bad. After I finished bathing, the water ends up to 6 - 7 inch deep. I've told the counter but there is no difference made for the subsequent few nights.
At the last night, there seems to be some issues with the hair dryer. I've called to request for a hair dryer and the counter said they will check. I waited for 30 mins and noone came and I gave up and went to sleep instead.
Quite a disappointing experience.

  • Stayed: May 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Waicheng W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded July 12, 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 21, 2017

I have a short stay (2 nights), so far not bad.
Because I have business event at another hotel so I must check out and keep my luggage temporarily on Ciputra concierge.
Because sudden meeting, I can't go back to Ciputra to pick up my luggage so I order Grab to pick up my luggage.

The concierge officer said that he can't release my luggage to other people besides me only, even when I said that he can ask any questions (including my credit card number) to verify if it's real me who's on the phone.
He also call his manager and his manager also said the same.

When I ask for solutions, they said that I must make a statement letter and email it with my ID Card.
I said I can't do that because I'm in the middle of meetings and they still don't release my luggage, still no other solutions, they only said "we CAN'T release your luggage"
That's why I must go back to this hotel (after my meeting finished) around 12.30AM just to pick up my luggage.

I think I won't come back to this hotel again because the concierge rules is too strict.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Service
Thank Malvi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded July 12, 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2017

Stayed here recently, - good location considering Jakarta's hopeless traffic conditions. Breakfast was included and OK. Overall the hotel works fine, of course not so new, and price makes this a good choice. Staff very friendly and professiona

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Gorm L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded July 12, 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2017

My second stay in 2017 at Ciputra Hotel Jakarta in 2 Deluxe Room.
Near to Soekarno Hatta Airport about 30-40 mins if no congestion.
Linked to Ciputra Mall. Cost less than 20,000IDR by Uber/Grabcar from Ciputra Hotel Taman Anggrek Mall caused it is near but may take 20-30mins due to frequent congestion.
Big and clean room. Good buffet breakfast. Swimming pool. gym and spa. Friendly and helpful staff.

  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank AraboujiKoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded July 12, 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2017

the hotel was good and the service was excellent.
my wife and i had to go to jakarta urgently and we didnt book a hotel room beforehand, so we walked in at 10.30 pm and got a room ( the walk in rate is more expensive than the online rates in the various travel websites)
the room was comfortable and the breakfast was good.
the hotel is connected to a mall and we did some shopping there.
every time we visit jakarta , we stayed in pullman central park and this hotel is as good as the pullman and the breakfast comes with the room.

Room Tip: book online
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank valyakalayil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded July 12, 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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