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“Nice place for rest”

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Hotel Ciputra Jakarta
Ranked #86 of 464 Hotels in Jakarta
Reviewed 26 May 2017 via mobile

Located together with a spacious mall this hotel is a perfect place for a sanctuary journey during a week-end or when you leave all your bussy bussiness behind .....
Spacious room, cozy restaurant n bar - where you can sit and chat with your families or friends, all are there.

Stayed: July 2016, travelled with family
Thank WidyartoAdiPs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (413)
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23 - 29 of 413 reviews

Reviewed 24 May 2017

Positiv :

- Clean
- Spacious
- Very good service
- Friendly hotel employees
- Reasonable rate
- Good location next to Citraland Mal

Negativ :

- Traffic Jam Area, especially in the morning and in the early evening ( Grogol )
- Placing sofa would be advisable
- Refrigerator in the room ( no. 703 ) does not function

Room Tip: Corner suites are large and sunny
  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Setiawan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

I stayed at Hotel Ciputra in May 2017, The location is quite good, with a mall placed around the base of the Hotel. Unfortunately there is no decent restaurants in the complex, which is a bit of a shame as there is nothing in the area outside of the complex (within walking distance).

The room is as expected, well maintained and beautifully presented, however the room could do with a bigger TV. I could hardly see the screen from the bed. The shower head in the bathroom was horrendous, spraying water all over the bathroom.

The pool and bar is quite nice and certainly adds value to the hotel, The bartender was exceptionally nice and made the experience pleasant.

The WIFI is the worst i have had at any hotel in Jakarta, capped at 1Mbps and times-out forcing you to login over and over again. Almost unusable.

I would stay here again.

  • Stayed: May 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Todd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

The location of Ciputra Hotel is good, just walking distance there is a shopping mall beside our hotel, which is very convenient for us. The hotel is a bit old, but so far is okay for our short business trip.

Room Tip: High floor without a good view but quieter.
  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Crystal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

I have booked executive queen for business trip in mid May.
Room is ok. But when I used the shower facilities, the drainage system is very bad. After I finished bathing, the water ends up to 6 - 7 inch deep. I've told the counter but there is no difference made for the subsequent few nights.
At the last night, there seems to be some issues with the hair dryer. I've called to request for a hair dryer and the counter said they will check. I waited for 30 mins and noone came and I gave up and went to sleep instead.
Quite a disappointing experience.

  • Stayed: May 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Waicheng W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

I have a short stay (2 nights), so far not bad.
Because I have business event at another hotel so I must check out and keep my luggage temporarily on Ciputra concierge.
Because sudden meeting, I can't go back to Ciputra to pick up my luggage so I order Grab to pick up my luggage.

The concierge officer said that he can't release my luggage to other people besides me only, even when I said that he can ask any questions (including my credit card number) to verify if it's real me who's on the phone.
He also call his manager and his manager also said the same.

When I ask for solutions, they said that I must make a statement letter and email it with my ID Card.
I said I can't do that because I'm in the middle of meetings and they still don't release my luggage, still no other solutions, they only said "we CAN'T release your luggage"
That's why I must go back to this hotel (after my meeting finished) around 12.30AM just to pick up my luggage.

I think I won't come back to this hotel again because the concierge rules is too strict.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Service
Thank Malvi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2017

Stayed here recently, - good location considering Jakarta's hopeless traffic conditions. Breakfast was included and OK. Overall the hotel works fine, of course not so new, and price makes this a good choice. Staff very friendly and professiona

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Gorm L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 July 2017

Dear Valued Customer,

Thank you very much for posting your online review about the service and our hospitality on TripAdvisor.

Rest assured that we value greatly your honest feedback and that we have taken care of all your points accordingly.

We look forward to welcoming you back soon to our hotel!

Hospitality Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ciputra Jakarta

Address: Jl. Letjen S. Parman, Jakarta 11470, Indonesia
Region: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #86 of 464 Hotels in Jakarta
Price Range: $62 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ciputra Jakarta 4*
Number of rooms: 336
Official Description (provided by the hotel):
Hotel Ciputra Jakarta is a four star international business hotel with 336 rooms and 15 meeting rooms. One of the closest hotels to Jakarta's Soekarno-Hatta International Airport and from the city center. Hotel Ciputra Jakarta offers international class, four star standards of comfort, service and proffesionalism, as well as an extremely convenient location. It is directly attached with Mall Ciputra Jakarta, one of Jakarta's largest malls, featuring outstanding shopping, dining, banks, cinema and entertainment options. ... more   less 
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