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Reviewed July 19, 2016

Very good relaxed , comfortable Hotel for short and long stay for business as well as family . Good Service full of Hospitality ,Transport Desk and Concierge staff very cooperative and friendly . Highly recommended for the travelers to Jakarta

Room tip: Tower one , Upper Floors facing pool
Date of stay: June 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank AnandG376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KristalJakarta, General Manager at Hotel Kristal Jakarta, responded to this reviewResponded August 18, 2016

Dear Anand,

Thank you for your recent review and am very pleased that you enjoyed your experience with us. We look forward to welcoming you back on your future visits to Jakarta.


General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2016

The Staff at the Kristal are first class and make your stay a memorable one.The food and service was just what you expect from a good Hotel.
The Kristal has a Sports Bar, the Satu Lagi Bar and has a wonderful vibe about the place. The whole staff can not do enough for you with any drink you order and a good food menu available and this made my trip even more memorable.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Wally F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KristalJakarta, General Manager at Hotel Kristal Jakarta, responded to this reviewResponded August 18, 2016

Thank you for your recent review and am very pleased that you enjoyed your experience with us. We look forward to welcoming you back on your future visits to Jakarta.


General Manager

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Reviewed June 30, 2016

The Kristal is dependable, and one of the best features for us was the "Washre" laundry service on the hotel's premises next to the tennis court.

For under US$10 (at today's exchange rate), you can have an entire load of laundry washed and folded for you - in under 2 hours! The shop is open 8am-5pm on weekdays (except Wed) and 8am-3pm on weekends. The gentleman is actually the SAME man who ran the shop 8 years ago - I remembered him! (This also means that's he's VERY experienced at washing clothes for foreigners.)

Note: only cash is accepted, as this shop runs separately from the hotel even though it's on the premises.

The hotel's website lists the Washre as a self-service laundromat under "Services and Facilities" but what they don't tell you is how affordable it is for full service. We paid RP 105,000 for one load of washing up to 5kg. The gentleman will wash and fold your laundry AND turn it around in just 2 hours!

As mentioned earlier, he's the same capable man who was there on my last visit 8 years ago, and understands how to take care of Western-style clothes - washing in warm water, drying on low heat, etc. He will also iron shirts and articles of clothing for a small extra fee - like a few thousand Rupiah (per article).
You could opt for the self-service option, but the coin laundry will cost RP 95,000 and the full service is justUS$ .75 cents more, so why not go for the full service?

We are on a 3-week trip through 4 countries in Asia, and I was so pleased with the first two loads of laundry that I decided to have him wash everything else - ON the day of departure no less, and of course he finished it all in 2 hours. It was a Saturday and he closed at 3 pm, but I knew we wouldn't be back to the hotel in time to pick it up, so I paid him in advance and asked him to deliver it to the Concierge. Sure enough - when I returned to the hotel, our laundry was waiting for us - he's very dependable!

Other Kristal hotel features that I like -
1. quick (and reasonably priced) Room Service.
2. Hero Grocery store next door and a Starbucks and a Western pub next to it
3. Lovely pool setting
4. Walking distance to JIS (with a sidewalk, no less)

Room tip: Ask for a pool view. Our room faced the main road and the window didn't seal properly so we heard some road traffic, but not the mosque.
Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank TravelingMomofFive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KristalJakarta, General Manager at Hotel Kristal Jakarta, responded to this reviewResponded July 12, 2016

Thank you so much for your informative comments concerning WASHRE and the excellent service you received which I will certainly convey to the owner. I can also imagine the enormous savings on using this service we provide and is proving to be very handy for families. I was obviously happy that you enjoyed your stay with us and look forward to welcoming you back again one day .

With Best Regards

Mark Aitken

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Reviewed June 20, 2016

Great location to golf course and malls, very convenient for business meetings with excellent facilities , , staff are very experienced and polite , all are very aware of there responsibilities and duties , leisure and exercise services are excellent with are fully supported with well trained instructors, rooms are a little outdated but still very good condition.

Date of stay: June 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank paulkF9210WA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KristalJakarta, General Manager at Hotel Kristal Jakarta, responded to this reviewResponded July 12, 2016

Dear Paul ,

Thank you for taking the time to send your positive comments to us and was very pleased to see that you enjoyed your stay with us . I will certainly post your comments on the staff notice board for them to see , and look forward to welcoming you back in the future.

With Kind Regards

MARK AITKEN

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Reviewed June 10, 2016

Booked a two bedroom suite online as well as the transportation to the hotel from the airport. This was money well spent! Quick service at Golden Pass and then off on our Journey. We arrived around 4:30pm and the traffic was HORRIBLE! It was over a two hour journey to the hotel, but as I'm told this is very common in Jakarta.
The hotel had lots of security, friendly staff, and clean rooms. Our room had a water cooler in the room which was perfect to fill up my sons water jug for the soccer tournament we were there for. The bathrooms were nice and well stocked. The nightstand had an outlet for easy phone charging at night. Breakfast was adequate and the coffee strong.
The hotel was located next to a Starbucks, grocery store, and a Fat Burger. Walking distance to JIS International School.
I would recommend this hotel for families.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Dolny5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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