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“Very Good... Considering Where in the World You Are”
Review of Mermaid Resort

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Mermaid Resort
Ranked #18 of 54 Hotels in Puerto Galera
Reviewed 10 August 2017

Always start with the context of "where in the world am I" for comparative sake Sabang was at one time a remote fishing village now turned into a scuba diving location mostly for men, which the nightlife caters too. Especially Asian clientele, but of course most Filipinos speak English so Westerners do fine here too. Now with that said, this is a very nice resort, well kept, with a great staff who's worked there on average for about 10 years each. The rooms and common areas are very clean, pool is great, restaurant serves great food, and service is great too. I booked a Jr. Suite?(no breakfast?? and pricey for this town, AND the Aircon (AC) in the room didn't quite cool down the room enough and they first tried to blame me for not using the remote settings properly but that wasn't the case because day 2 it was exactly just as warm even though they said they fixed it. The internet was down for a few hours without warning while they were installing something new I think in the middle of the day, while I had important things to do. They kept saying it will work in 5 minutes but it was an hour each time. They only supply you with 2 free, small bottles of water for your entire stay instead of 2 bottles per day like most hotels, then charged me 35 pesos a bottle from the fridge. Not something I've seen from other hotels. Considering I complained about the AC and WIFI they could have thrown in some free water and maybe even breakfast one day. But that's not the staff's fault...it's the onsite owner who should have stepped up. Overall though it's a great place to stay, only 2 blocks from the downtown, waterfront which you want to be away from. Lastly, they have a GREAT DIVE SHOP of their own.

  • Stayed: August 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Johnny_Vegas007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MermaidResort, Public Relations Manager at Mermaid Resort, responded to this reviewResponded 24 August 2017

Hi Johnny_Vegas007,

First of all, we would like to thank you for choosing Mermaid Resort for your accommodation and scuba diving here in Sabang, Puerto Galera. Second is we are thankful and really appreciate your review since we do encourage our guest to post their reviews on Trip Advisor.

Regarding the AC, the first time that you inform our office about the AC problem we ask our maintenance dept. to check it immediately, but upon that our reception staff on duty also gave some instructions just to make sure that the mode is correct, we are very sorry if you feel that we blame you the way our office deliver it to you, we just want to make sure if the mode is correct, but again we are very sorry. Then the second day, same problem on the AC and we ask again our maintenance to make a thorough inspection, and they did immediate clean-up of the AC.

Regarding the WiFi, we can pride our Resort in terms of internet since we are the only resort in the island offering the fastest internet for free. In that case, there were unscheduled maintenance from our provider and they did not inform us before they did the maintenance. And when we call them they said it will be up in a few minutes but end up in few hours.

Regarding the bottled drinking water, yes it’s true that there's only 2 free bottled water for every guest, but we are looking to adjust this matter in the future.

Thank you so much for your time on the reviews and we hope that you will visit us again and we can make our service even better.

The Mermaid Team

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2 - 8 of 137 reviews

Reviewed 28 June 2017 via mobile

The staff was quick to help us make arrangements for a scuba diving excursion the next morning. All of the staff was very polite. Very clean restaurant, pool and surroundings, room. The food at the restaurant was delicious! The dive shop is great. The dive masters are knowledgeable and professional. The dive sites are the best I have ever been to. The prices are very reasonable. I look forward to visiting again.

Stayed: June 2017, travelled with family
Thank Eva W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MermaidResort, Public Relations Manager at Mermaid Resort, responded to this reviewResponded 13 July 2017

Thanks Eva for your wonderful review and high recommendation of our diving resort and professional dive crew and resort staff. We are looking forward on your return trip here. From the Management and all Staffs of Mermaid Resort would like to say a Thank you.

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Reviewed 7 June 2017

The place is very homey.
Filled with Accommodating Staff and generous people.
The Food and Drinks are very good and fresh
The dive instructors are PADI certified and very helpful. They won't allow you to dive without assuring that you accomplished the guidelines set by PADI. Really really great place. Not too far from the diving spots.

Rooms are clean and the view is beautiful. Even just staying in the hotel is a bliss.

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank martinnico2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MermaidResort, Public Relations Manager at Mermaid Resort, responded to this reviewResponded 13 July 2017

Thanks martinnico2 for your excellent review! We practice Safety all the time in our operations especially in diving so every dive will be much more comfortable and enjoyable to all of our guest. And since our dive shop is just less than 5 min away from the nearest dive site so all our guest will enjoy more bottom time than travelling on boat. Again Thank you for your great review it mean a lot to us and we are looking forward on your next visit. - From the Mermaid Resort Management and Staff.

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Reviewed 26 April 2017

This is a great hotel for this area. The location is ideal. It is steps away from transportation (trikes,bikes) and a quick walk to the pier and all the dive shops and restaurants. All the staff were friendly and helpful. The food was ok. The room is basic but clean and the mini bar is well stocked and inexpensive. The room key is a real 'key' on a large chain that you leave at the bar on your way out. I booked a penthouse room which I now regret as it is just a regular room with a larger deck. The drawback is the four flights of stairs.

  • Stayed: April 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MermaidResort, Public Relations Manager at Mermaid Resort, responded to this reviewResponded 13 July 2017

Thank you John B for your great review we appreciate your feedback. Mermaid is located in the center of Sabang which is just 2 blocks away from our Dive Shop (Mermaid Divers) and some restaurant, bars, convenience store, and money changing shop. Most of our room are basic (Superior Deluxe) but as you said it is cleaned and well stocked, but we also have a larger rooms with private jacuzzi and bathtub with hot/cold running water like the Royal Family Suite and the Pool Suite. And our Penthouse which you stayed have almost same size as our Superior deluxe but the difference is that it has its own private balcony and a outdoor jacuzzi and yes it is on the top most level that is why it has a view of Sabang bay but it has a more stairs. Let us know next time you are visiting us and we will give you a range of choices for our available rooms. Just book with us directly so you can have your options. Thank you very much for your review and we are looking forward on your next visit.

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Reviewed 7 April 2017

Pros:
1. Location of hotel was in the center of town, 2 minutes walk from everything (docks, trike stand, restaurants beach and bars) Perfect. However hotel itself was quiet and ideal.
2. Stayed in a pool view suite, which was outstanding. Very large room, two large clean double beds, great TV, lockbox, fridge and seating area.
3. Bathroom is large modern and clean, had a big jacuzzi type bath shower which has to be seen to be believed, beautiful.
4. Staff were friendly and accommodating, bravo to them.
5. Pool and bar area both very nice.

Cons:
1. WiFi didn't work in our room and phone signal was poor in this area.
Overall found it difficult to find any problems with this hotel, it was outstanding in all aspects. Well done.

Overall: The best hotel I have stayed in throughout a long trip, Would stay again in an instant and recommend to anyone visiting Sabang.

  • Stayed: March 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank simonmoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MermaidResort, Public Relations Manager at Mermaid Resort, responded to this reviewResponded 13 July 2017

Hi simonmoto,

First of all we would like to say Thank you on your detailed review of Mermaid Resort. We are very pleased of your review but also we will not stop from there since we still have minor issues like the internet (wifi signal). Being honest with you that time you are in the resort there are at least 2 rooms that has problem reaching a good signal inside the room but that we are already addressed by adding additional access points to the spot/location that have a weak wifi signal. At the moment we can say that the wifi signal now in ALL rooms have a minimum of 2 to 3 bars and even in some of the room inside the bathroom have wifi signal. We also test it not only in 1 device but in multiple devices so we know where to place the additional access points to cover the blind spots. Again Thank you very much and we are looking on your next visit with us.

- The Mermaid Resort Team

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Reviewed 16 February 2017

A nice hotel but lacking in email communication skills. 2 emails sent and 2 replies received but neither answered my questions so we decided to book via an online booking agency. On checking in we received the horrible greeting of “Ohh you booked by Agoda so you are not entitled to a free breakfast, we can’t compete with their prices”, it was not the greeting we were expecting. I had a few minor problems in my room and they were dealt with very quickly however in saying that the superior room was very small with a nice large balcony. A double bed, table and fridge took up 70% of area only leaving one side of the bed easily accessible but with a wardrobe squeezed in between wall and bed with the result of no bedside table but strategically placed so you have something to beat your head against while sleeping, the other side I had to slide past to get into bed. Not long before noticing there is no light switches near the bed, you must switch the light off which is on the other side of the room and maneuver past the narrow passage back to bed and vice versa getting up, I could envisage a few skinned shins in the past. The room maids were excellent and the place was cleaned everyday and linens replaced, pity about the little sachets of hair shampoo and the lowly miniature white bar of soap they provide, something you would expect in a backpackers room. Be warned that although the safe works perfectly it is wall mounted above the only bedside table and protrudes from the wall so if you bend over to get something off the table it is right above your head if you stand up. Noise is a slight problem especially on the balcony but not so bad in the room as the hotel is right beside the main access road into the town, I cannot comment on the penthouse views but everything else looks inward from the balconies therefore nothing to get excited about. The bathroom is average sized and the shower has mixing taps and worked well, no variation in temperature. The extractor fan works very well and it should with the noise it makes! A well kept hotel and very clean throughout. Wi-Fi is quite good.

  • Stayed: February 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank desi d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2017 via mobile

We stayed at the Mermaid for a week. We was very pleased with the service. Clean room, good breakfast, quiet place. The only small problem has been with the TV... for one day it didn't work. Good value for money.

Stayed: January 2017, travelled as a couple
2  Thank rocco d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mermaid Resort

Address: Sabang Beach | Sabang Beach, Puerto Galera, Mindoro 5203, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Puerto Galera
Price Range: $74 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mermaid Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
Mermaid Resort Puerto Galera is the finest dive resort in Sabang, Puerto Galera. The waters around have been dubbed the center of the center of marine biodiversity in the world. Mermaid Resort features 40 large guest rooms and suites -- all exclusively furnished with the comforts of a modern hotel resort. ... more   less 
Reservation Options:
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Also Known As:
Mermaid Hotel Puerto Galera
Mermaid Resort Puerto Galera

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