My advice to all, the hotel is not ready to serve, book at your own risk!
I checked in on the 14th March with my 2 young kids in the hope to enjoy a relaxing staycation during this march school holiday but it was a horrible mistake for choosing this hotel. There was no information booklet in the room and when I called to ask for the location of the pool, I was told that we need to take a bugi to Hard Rock for our swim.
Fine! So we went to the Lobby requesting for a transport arrange to bring us to hard rock, we were told the bugi is not available. Eventually after our swim we couldn't get the transport back and we have to book our own taxi just to get back fr hard rock to Equarius. Mind you, my kids were all wet and shivering while waiting to no avail for 20min!
The next day before checking out , we realized the hot water wasn't working when I was going to shower my kids. The management first reply was the hot water system is down and they will send their guys over to check. I waited for 20 min but nobody came. So I called again and this time they said they are not sure if the hot water system is problematic ??!! The duty manager came to our room, check the water temperature and said the water is not cold??! Gosh! It wasn't working at all and I can't imagine she has the cheek to deny it.
I have stayed in so many hotel over the years when I used to travel for business purpose , this is the worst hotel I have encountered.. And I can only say my holiday is totally ruined because of the poor service. My husband said it's not even comparable to a 3* hotel in hotel. What a shame!
- Official Description (provided by the hotel):
- A haven nestled along the fringe of a tropical rainforest, Equarius Hotel is the perfect getaway for nature lovers and families alike. All our spacious and breezy deluxe rooms and suites feature a private balcony with stunning panoramic views of either forest or sea. The equally spacious bathrooms are designed for lavish convenience with double vanity areas, a separate bathtub and shower area. You will also enjoy exclusive use of the gym at ESPA at Resorts World™ Sentosa. ... more less
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