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Reviewed November 30, 2016

I had an overnight layover at SIN with an early flight at around 7am, so I decided that staying near the airport within walking distance would be a great idea. The hotel looks really nice from the outside and the rooms are good enough, but I can get something much nicer in the city for similar prices.

It was great to be able to just walk from the airport to the hotel from T3 and there are tons of food options in the basement and on Floors 3 and 4 of the airport. i didn't get to try the food at the hotel, but it looked like better options than other Crowne Plazas. The room was much bigger than I expected and had decent amenities including a great mattress and a bench area to lay out my luggage.

I expected the hotel to be fully inside, but the building is designed with the hallways being exposed to the outside, in order to be able to see the airport and for planespotting. This feature, however, makes the hallway very humid as you are outside once you take the elevators up to the higher floors. In addition, the air conditioning and water pressure in the room are not very strong.

  • Stayed: November 2016, travelled solo
    • Location
    • Rooms
    • Service
3  Thank awc4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded December 6, 2016

Dear Awc4,

Thank you for your honest feedback on your stay with us at Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience with other travellers on TripAdvisor.

We've noted your feedback regarding the air condition in our rooms as well as the water pressure. We strive to create a great hotel guests love and your feedback is important to us. I would like to assure you that we take your feedback very seriously and will be taking steps to improve on these areas.

Nevertheless, we are pleased to know that you enjoyed the spacious and comfortable room during your stopover in Singapore.

Thank you once again and we hope to have the opportunity to welcome you back in the future, so that we can provide you with a better experience..

Warmest Regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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Reviewed November 29, 2016 via mobile

We stayed at this hotel as we had an early departure from Changi Airport the next morning.
We are both frequent business travelers, yet enjoy backpacking for our holidays.
Unfortunately the Welcome to the hotel was very different from previous business experience. Does the back-pack make the difference? It shouldn't! Rooms still nice, restaurant has nice and better than average buffet for both dinner and breakfast.
Relaxed atmosphere, 5 minute walk from check-in, some rooms are a long walk from reception.

Stayed: November 2016, travelled as a couple
1  Thank Jacqueline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded December 5, 2016

Dear Jacqueline A,

Thank you for your honest feedback on your stay at Crowne Plaza Changi Airport and for being our loyal guests. We appreciate the time you've taken to share details of your experience with us on TripAdvisor.

I'm sorry to hear that you had a disappointing experience with us. I'd like to assure you that this is not our usual level of service and guest satisfaction is a top priority for us.

Nevertheless, we are glad that you enjoyed other aspects of the hotel such as the convenient location, relaxed atmosphere and clean, comfortable room.

Thank you once again for your valuable comments and we hope to have the pleasure to serve you again.

Warmest Regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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Reviewed November 29, 2016

A convenient hotel connected to Changi Airport.

It was difficult communicating with staff in this hotel. We phoned from abroad asking about their day rate but the staff wasn't aware of that information. We had to book an overnight stay plus get the day rate.

If you feel a bit food adventurous. Try heading to the airport, they have a Hawker area before boarding.

It is quite a pricey hotel but it is okay for the comfort and the assurance that you will not miss your flight.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Am P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded December 5, 2016

Dear Am P,

Thank you so much for your feedback and for taking time to share a detailed review of your recent stay.

I am really sorry to learn about your experience and would like to apologise on behalf of our hotel for the inconvenience you experienced when making a reservation for our day use room. We value all guest feedback and take our guest comments very seriously as guest satisfaction is of paramount importance to us. I will conveyed your feedback to the relevant departments to ensure that we continue improving on our guest satisfaction and present a better experience to our guests in future.

Thank you once again for your valuable feedback and we welcome the opportunity to serve you again.

Sincerely,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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Reviewed November 29, 2016

The hotel was a lovely and relaxing way to end our holiday when we had a one night stop over in Singapore. It is expensive but when you take into consideration the convenience of getting to and from the airport the cost easily starts to become good value for money.

We had 4 days in Singapore at the start of our trip so didn't mind not going central for this one night. While we were there on our original four days I left my phone at our first hotel and the Crowne Plaza were very helpful along with the other hotel. The Crowne Plaza paid for the taxi that took my phone to them (I obviously had to pay them back.) A typhoon also delayed our arrival into Singapore and Crowne Plaza made moving our stay back so easy.

Would highly recommend.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank lauraw_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded December 5, 2016

Dear Lauraw_83,

Thank you so much for taking time to leave us a 5-star review of your stay at Crowne Plaza® Changi Airport.

It's our pleasure to serve you and we are most delighted that enjoy your stay with us and found us the perfect place to be for a stopover in Singapore. It's also most encouraging that you would recommend us to other travellers.

Thank you once again for your review. My team and I look forward to welcoming you back again for another memorable stay.

Best Regards,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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Reviewed November 29, 2016

My husband is a plane nerd, so we decided to stay here the night before we were due to leave Singapore in one of the runway view rooms. The room was fantastic, had a great view of the runway. He was happy there all day taking photos of the planes. The bed was pretty comfortable, there was a great work desk in the room and the bathroom was lovely. We ate dinner at the Azur buffet restaurant and thought it good value for money, the dessert bar was especially good, great selection of Asian and Western desserts. The pool looked lovely although I didn't get a chance to try it.
The only slight let down was check in - it took a while to check in, because they were overbooked and there were no available rooms of the type we had booked. We had come specifically for the runway view so wanted to make sure we got it. Eventually they found a room for us with runway view on a higher level (on the club level I think, but without the club access). So it worked out fine, just a bit disconcerting.
Worth noting, that in the runway view rooms, you can hear a bit of noise of planes taking off etc throughout the night. So this room type is not good for light sleepers. No bother to me though.

Room Tip: runway view rooms are great for plane spotters
  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank DragonLass-Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded December 4, 2016

Dear DragonLass-Aus,

Thank you so much for taking time to share your feedback with us.

We are very delighted to know that you and your husband truly enjoyed the stay in our Premier Room with the stunning view of the runway! We strive to be your home away from home and we are glad that we were able to meet your expectations during your stay.

I am sorry to hear that the check-in experience was not seamless and I sincerely apologise for the inconvenince you have experienced. Please be assured that your feedback have been shared with the team and we will be taking steps to continue improving on our guest satisfaction.

Thank you once again for staying with us and we look forward to welcoming you back soon.

Sincerely,
Evelyn Suah
Marketing Manager
Crowne Plaza® Changi Airport

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