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“Relaxing afternoon tea”
Review of Axis Bar and Lounge - CLOSED

Axis Bar and Lounge
Certificate of Excellence
Price range: US$40 - US$60
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Neighbourhood: Marina Bay
Reviewed August 31, 2017

Sit back and relax with an 18 piece afternoon tea.....professional and friendly staff, piano musician with a view!

Date of visit: August 2017
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with www.chope.co
Thank mmjal6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etienne F, Director of Food and Beverage at Axis Bar and Lounge, responded to this reviewResponded September 10, 2017

Dear Mandarin Oriental Guest

We are elated to hear that your recent experience at Axis Bar and Lounge has exceeded your expectations. Your compliments will definitely be conveyed to the team as I am sure they will be thrilled to know that their efforts have been duly recognised.

My team and I look forward to welcoming you back.

Yours sincerely
Etienne Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (147)
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24 - 28 of 147 reviews

Reviewed August 19, 2017 via mobile

Great place for a drink or two with friends. We will be coming back!

G&T were tasty, and so was the dessert wine. Friendly, attentive staff and great view!

Date of visit: August 2017
Thank SvetAndAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etienne F, Director of Food and Beverage at Axis Bar and Lounge, responded to this reviewResponded August 27, 2017

Dear Mandarin Oriental Guest

Thank you for your lovely words. We are delighted to note that we have earned ourselves a fan and the delectable gourmet offerings have surpassed your expectations. It is also most encouraging to hear that you appreciated the polished service provided by our friendly colleagues.

All of us here look forward to serving you again.

Yours sincerely
Etienne Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 19, 2017

My wife and I had an excellent afternoon tea experience this afternoon. Very comfortable setting, wonderful selection of teas, great food and great service. Very impressed with their ability to provide gluten free option for someone with celiac disease.

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etienne F, Director of Food and Beverage at Axis Bar and Lounge, responded to this reviewResponded August 27, 2017

Dear Mandarin Oriental Guest

Thank you for your wonderful review. It certainly makes our day to learn that you enjoyed our excellent afternoon tea experience put together by a team of passionate chefs. We are also glad that our colleagues went the extra mile to accommodate to your request and that you appreciated the delightful setting of the restaurant.

My team and I look forward to welcoming you back soon.

Yours sincerely
Etienne Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2017 via mobile

We had a very unpleasant experience of racial discrimination in MO Singapore. We visited Axis Bar for afternoon tea on 13 August. Early on, we were greeted with a choice of seats. We also appreciated the little bday cake surprise. However, food and drinks went downhill compared to the last visit, yet those shortfalls were nothing as compared to staff terrible attitudes. First and the minor ones, the waitresses first attended to us gave us wrong info for choices of drink. As we doubted she said she would get us back to us after further checking, but she never did. In short, there were a lot of careless handling of plates and tea pot. And all the attendants kept on skipping the food shown on the menu but jumped to serve us the last one - the 3-tier desserts, even though we had already reminded the staff twice. And the most unbearable incidence happened since then. The staff called Julia and Ameya started by turning their utmost greetings and attentions toward the Caucasian guests who all arrived later. Actually they were coming individually only for drinks and snacks, but were offered with a full plate of nibbles & pastries from our tea set for free. Each Caucasian guest received double portions of nibbles. Heard that one of the guest said that was too much for him. The free food were not only given to one Caucasian's table, but all of their tables on our left and right sides. That's why we could hear them very clear. Whereas the only Asian couple behind us were not offered the same food, not even a single complimentary item. It was quite obvious. Certainly, it is the hotel's option and their staffs to treat their dining guests differently, but this is an act of unfair prejudice to other guests. After all, the food we paid for was actually free to other guests generously at the same time. To our surprise, the staff were clearly trained to serve Caucasians with a different level of services and constantly checked on their needs right next to us, whereas we were such unimportant in their eyes that they never come to check on our needs even it's just one step away. Julia refilled hot water to other "afternoon tea" guests, but she didn't attend to us in her round. After 20+mins of waiting, I requested Ameya to assist with refilling the hot water to teapots, but his answered was absolutely unbelievable and unprofessional. Ameya refused to do so, he told us that we should not be services beyond 5pm, as the tea time was over. I insisted as all we needed was simply some water to refill the teapots to balance out the delayed-serving desserts. Then, after 30secs Julia came to refill and poured the hot water all over our table and onto the floor. Although she knew some hot water was pouring onto the floor and almost on my feet, she still didn't stop it. She seemed to be in a big hurry to finish us off. She even knocked down our paper menu onto the floor. She had NO sorry, NO word, NO eye contact and NO facial expression. Horrible! She was ridiculously impatient with us, as if we should leave the Bar immediately!
Finally, we concluded this kind of treatment was completely unfair. As we paid our bill and left, we found out that many other Caucasian guests on the other side of the bar were still enjoying their late afternoon tea tier and served beyond the so-called "tea servicing hours".
Caucasian privilege?

6  Thank Jeme1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etienne F, Director of Food and Beverage at Axis Bar and Lounge, responded to this reviewResponded August 20, 2017

Dear Mandarin Oriental Guest

We appreciate your time in sharing your valuable feedback as it is essential in our continuous efforts to improve our service and offerings. We are truly sorry to hear of the service lapse you experienced during your stay. Please be assured that training efforts will be stepped up as a priority to ensure moments of delight for all guests. Our General Manager has reached out to you via your personal email, and looks forward to connecting with you so that we may have an opportunity to regain your confidence of the brand.

Yours sincerely
Etienne Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 3, 2017

The Axis Bar and Lounge at the Mandarin Oriental at Marina Square offers a contemporary and casual atmosphere for cocktails or drinks at the end of a busy day or before evening dinner.

The menu of unique cocktails combine flavors and spice of Asian mixology, to provide refreshing, new taste combinations to the ingredients of traditional cocktails.

The ambiance is open and colorful with large glass windows which provide natural light to light your spirits and adjust your attitude.

The service is attentive and helpful, and not pretentious, which is the perfect combination at the end of a busy work day.

Date of visit: July 2017
    • Value
    • Service
    • Food
1  Thank KevinAsbjornson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etienne F, Director of Food and Beverage at Axis Bar and Lounge, responded to this reviewResponded August 13, 2017

Dear Mandarin Oriental Guest

It certainly makes our day to hear that all aspects of the restaurant, from the ambience to selection of cocktails have impressed you greatly. I am very proud of our team’s daily commitment towards excellence, and I will certainly share your commendations with them We are also glad that we have earned ourselves a fan of our restaurant and we thank for you for your wonderful compliments.

My team and I hope to welcome you back for another outstanding experience.

Yours sincerely
Etienne Francois

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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