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“Strategic Location”
Review of V Hotel Lavender

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V Hotel Lavender
Ranked #151 of 317 Hotels in Singapore
Reviewed 24 May 2015

Spend a few days on a business trip, hotel is conveniently located next to Lavender MRT station and food court. But that is just it. Room is very small, bathroom is even smaller. Shower water splashed outside when bathing. Probably due to small room size, room temperature is too cold. Lift waiting time is very very long. The worst is the cockroach in the room. Killed three cockroaches before i move the bed. Underneath the bed, found five more. Too mad to move the other bed and request for change of room. At least they granted room change. If you don't spend too much time in the room then the hotel is fine. Could be better but personally i will not come back.

  • Stayed: May 2015, travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank Tulang_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 26 May 2015

Dear Tulang_B,

It is a disappointment to learn that your experience at our hotel did not meet your expectations. I am deeply concerned about the inconvenience you have encountered with regards to the services rendered from arrival and during your stay.

I will personally follow through with our Housekeeping teams to put in place corrective measures to ensure no future repetition. I like to assure you that the experience is definitely not a true reflection of our standards and we can only seek your indulgence on this occasion.

V Hotel Lavender certainly hopes to have the opportunity to welcome you again.

Sincerely,

William Lew
Guest Services Manager

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1,114 - 1,120 of 3,789 reviews

Reviewed 23 May 2015

Room, very small even though it's an upgrade. Bathroom claustrophobic, shower head does not sit properly and generally very small. Breakfast was very poor with little choice. Overall looking tired. I will be taking this recommendation choice up with trailfinders who booked this on our behalf. A busy hotel about 35-40 minutes from changi airport.

  • Stayed: May 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Mike_Jilly_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 25 May 2015

Dear Mike_jilly_12,

It is a disappointment to learn that your experience at our hotel did not meet your expectations. With 888 rooms and many different types of room to choose from, I'm sure there's one to meet your needs.

I hope that you choose to stay with us again so that we can ensure that your experience of the hotel lives up to your expectations from start to finish.

Regards,

William Lew
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2015 via mobile

Very convenient location as the MRT and Kopitiam (food court) is right below the hotel. Room is a little small, but thats kinda expected for Singapore so no complaints there. Cleaning service can be a hit or a miss. I stayed here couple of times, there were times when the bathroom is not properly clean when we arrived. Another time, our room wasn't made up when we came back around 8pm. Another time, out amenities (soap, shampoo, lotion) were not added. Called room service couple of times and no one came, so I had to go down to the service desk.

Stayed: May 2015
1  Thank bafabifi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 25 May 2015

Dear Bafabifi,

Thank you for your review.

I'm glad that you found the proximity of our hotel to the surrounding malls, eateries and train station highly convenient whereas I am deeply concerned about the inconvenience you have encountered with regards to the services rendered during your stay as I apologies for the inconvenience.

We sincerely hope that you will allow us another opportunity to host you again so you could truly experience the service that we stand for.

Regards,

William Lew
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2015 via mobile

Hotel is convenient, next to mrt station
Food court downstairs
But a bit noisy hotel
Food decoration is a bit dark

Stayed: January 2015, travelled on business
2  Thank Dora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 25 May 2015

Dear Dora S,

Thank you for your review.

I'm glad that you found the proximity of our hotel to the surrounding malls, eateries and train station highly convenient.

Looking forward to your next visit at V Hotel Lavender.

Sincerely,

William Lew
Guest Services Manager

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Reviewed 22 May 2015

I've stayed at this hotel on four seperate visits to Singapore. The Lavender Metro Station is at the doorstep and on the same line to the airport. It is modern, clean conveniently located to every tourist sports & shopping.

  • Stayed: March 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Armand AL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 25 May 2015

Dear ScerriAR,

Thank you for your review.

I'm glad that you found the proximity of our hotel to the surrounding malls, eateries and train station highly convenient.

Should you require any assistance with your future booking, please feel free to email me at vip@vhotel.sg and allow me to provide you special arrangement and also would like to personally thank you for your kind appreciation towards V Hotel Lavender.

Sincerely,

William Lew
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2015

We traveled as a family and stayed here from 15th to 20th May 2015. It is a very busy hotel with over 800 rooms so all the time the lobby, the lifts and the hotel overall is buzzing.

We were three of us, the room was small as you would expect in Singapore just enough to keep the luggage and move around, but when one has gone for holiday you just need a good place to sleep which this hotel provided.

The hotel was busy as such the room was not serviced for two days however third day onwards they did it without fail. I did not raise an issue about it however they did it on their own.

Additionally the hotel does not offer many vegetarian food options which was a dampener, in breakfast also you had bread, jam, fruits, cornflakes, milk and french fries but beyond that nothing was available for vegetarians. For us it was enough however if you are expecting to eat anything beyond this the hotel does not offer, even during lunch or dinner you would not get anything Indian here.

One area of concern is that the hotel being busy the lifts take a lot of time to go up and down and they seem to come in a very erratic order, you may find that a lift is just above your floor but that lift skips you as you want to go down but another one comes to pick you up, also the food smell travels in the lift which can be nauseating at times.

If you are in habit of traveling with lot of luggage then in many hotels across Singapore you would find difficulty in storing on keeping your luggage.

Singapore has only three types of climate hot, hotter and rains so it is better to carry cottons and make sure you check around nearby malls and carry a lot of water with you when on your sight seeing.

Places to eat are in an around Little India and Mustafa Center, you would get all kinds of Indian food and will not feel if you are out of India.

Places to visit are Singapore Flyer, Marina Bay, Night Safari, River Safari, Singapore Zoo, Jurong Bird Park, Sentosa Island, Universal Studios.

Singapore is not a large country and from North to South would be approximately 42 square kilometers and from East to West should be approximately 23 square kilometers, however it is well planned and well maintained.

In Singapore please be sure of timings as the pickup and drops happen as per strict timings, as Indians some of us take 10 - 15 delay as normal but not in Singapore they drivers would give you a dressing down even if you are 5 minutes late, so wherever you are going ensure you are ready for pick up 5 minutes before the scheduled time.

For shopping mustafa center or small souvenir shops in an around are good, if you are looking for branded stuff go to Oxford street and if you are looking for good stuff but not branded go to Bugis junction.

The city starts early, schools by 7:30, Government offices by 8:30 and Private offices by 9:00.

Please do not litter around as you may land yourself in trouble.

A nice city and a must visit, however please go with enough money in your pocket as in tourist attractions they click your photographs and buying it becomes pretty expensive.

Room Tip: Choose a room facing the bay
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  • Stayed: May 2015, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank gsubramaniyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 21 May 2015

Dear Gsubramaniyam,

Thank you far taking the time to review V Hotel Lavender. I am pleased you found the hotel convenient and that your experience was generally a positive one. I have noted of your comments and we'll constantly review our inspection process to prevent any recurrence.

Should you require any assistance with your future booking, please feel free to email me at vip@vhotel.sg and allow me to provide you special arrangement and also would like to personally thank you for your kind appreciation towards V Hotel Lavender.

Sincerely,

William Lew
Guest Services Manager

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Reviewed 20 May 2015

we stayed for three days, the location is so good, very convenient and easily to find, just find the exit from the LAVENDER MRT STATION, many eatery, shops and a small shopping centre (if you can say so) on the opposite of the hotel.. the check in and check out process were good, we had the buffet breakfast for a day but the menu selection is not vary and taste average, so I recommend you to find your breakfast outside.. the room is small but comfortable and clean. we had a triple bed one..

one morning, i went out and got back in half an hour due to some things left in the room and found our room has been cleaned, so quick!!

the room wifi is only available when you booked from their website and is only for one device per 24 hours..

Room Tip: ask for higher room and far from the lift if possible, as it is more quiet..
See more room tips
  • Stayed: May 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Jennifer Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Hotel_Lavender, William Lew, Guest Services Manager at V Hotel Lavender, responded to this reviewResponded 21 May 2015

Dear Jennifer Y,

Thank you for your kind words of V Hotel Lavender. It was a delight to have you and your family with us.

Should you require any assistance with your future booking, please feel free to email me at vip@vhotel.sg and allow me to provide you special arrangement and also would like to personally thank you for your kind appreciation towards V Hotel Lavender.

Sincerely,

William Lew
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about V Hotel Lavender

Address: 70 Jellicoe Road, Singapore 208767, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Singapore
Price Range: $115 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — V Hotel Lavender 3.5*
Number of rooms: 888
Official Description (provided by the hotel):
V Hotel Lavender is an exciting new hotel located just above Lavender MRT station with direct access (via MRT/tube/subway) to/from the airport and various parts of Singapore (for instance, only stops to City Hall or Promenade Station). ... more   less 
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Also Known As:
V Hotel Lavender Singapore

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