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Reviewed April 4, 2018

There is so much to like about this hotel. I'd have to say it was one of the best hotel experiences we've had. Staff were clearly there to please and went out of their way to be friendly. The (upgraded) room we had in the Heritage wing was sensational. Very relaxing. Loved the attention to detail with the artwork. Great to have a coffee machine and a few snacks included. Bath was sensational. The gym is small but fine for the basics. The pool was undergoing renovations during our visit but the hotel offered a shuttle service to their sister hotel in Sentosa. This was excellent, so relaxed (apart from the kids but it is a resort). Location right next to the Lau Pa Sat market is fantastic. Choices at the buffet breakfast were delicious and loads of variety. We came to relax and we got what we wanted and more. Well done to all the staff for making our stay so enjoyable and pleasant. Thank you.

  • Stayed: April 2018, travelled as a couple
    • Cleanliness
    • Service
Thank conatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORushdee, Hotel Manager at SO Sofitel Singapore, responded to this reviewResponded April 10, 2018

Dear conatus,

We are thrilled to read your feedback!

I am SO/ delighted to learn that you have enjoyed your relaxing stay at SO/ Sofitel Singapore!

Thank you SO/ much for acknowledging the quality of our services and heartiness of our team members. I will share with all the team members you mentioned how pleased you were with their service. I am pleased to hear that you liked our guestrooms. Our room features indeed combine French 18th century decadence with local Singaporean touches and comforts. Also, I am glad you enjoyed the Lau Pa Sat Food Festival Market which is located just behind us.

Would you be travelling to Singapore soon, please don’t hesitate to get in touch. We will be SO/ happy to host you again at SO/ Sofitel Singapore!

SO/ Kind wishes,

Rushdee Hosany
Hotel Manager


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Reviewed April 2, 2018

4 nights, no complaints! The staff is wonderful! We were greeted with a smile from the moment we arrived, everytime they saw us and to the moment we left. The decor is definitely 'different' in a fun way. Clean, comfy bed, quiet room, lots of space, adequate gym. Great buffet breakfast. Easily walk to Marina Bay and Gardens By the Bay, free shuttle out to Sentosa and to Paragon mall. Happy tourists we are and thank So Sofitel for making our visit a great trip.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORushdee, Hotel Manager at SO Sofitel Singapore, responded to this reviewResponded April 4, 2018

Dear T H,

Thank you for your kind review about your recent stay on our TripAdvisor page.

It is SO/ gratifying to hear that you loved your stay at SO/ Sofitel Singapore! Thank you for acknowledging the quality of our services and heartiness of our team members. Your comments have been shared with our SO/ Ambassadors.

It is fantastic to hear that you have greatly benefited from our prime location in the heart of Singapore’s CBD and just a stone’s throw away from many of the must-visit places in the city such as Marina Bay, Gardens By The Bay, Lau Pa Sat Food Festival Market.

Thank you again, and we look forward to welcoming you back at SO/ Sofitel Singapore in the near future.

SO/ Kind Regards,

Rushdee Hosany
Hotel Manager

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Reviewed March 31, 2018 via mobile

Stayed for one night in March. Taxi from Changi took around half an hour and cost SGD $25 in light traffic.

Arriving at the hotel around 6:45pm, the lobby was quiet and we were the only guests checking in. I’m not sure why, but the process was quite slow. We booked a ‘cosy room’ and we were upgraded to a suite. However the room wasn’t ready - at 7pm this isn’t acceptable and had it not been for the upgrade I would have complained. The agent knew we had arrived on a long haul flight and should have found an available room given it was well after check in time.

The suite itself was great. On the ‘So Heritage’ side it was a decent size with a big bathroom and separate w/c. The furnishings and decoration are fun and unexpected. The bed and pillows were both great and I slept well.

The gym is small and two out of the three treadmills were out of order. The remaining machine that did work is not commercial quality. The room was also not well ventilated, but on the plus side it is open 24 hours and I had it to myself at 5am.

The breakfast buffet at the ground floor restaurant was very good and the wait staff were all friendly and professional. Breakfast wasn’t included in our rate, but for whatever reason we weren’t charged for it on check out. So no complaints there.

The night we arrived the side street was blocked off for a satay street market. We ate here for dinner and it was excellent, I recommend giving it a go.

Overall a pleasant stay however with so many hotel options in Singapore, they should make sure all the basics are perfect.

Stayed: April 2018, travelled as a couple
1  Thank Sheamus_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORushdee, Hotel Manager at SO Sofitel Singapore, responded to this reviewResponded April 3, 2018

Dear Seamus_81,

Thank you for your positive and constructive review on our TripAdvisor page.

I am happy to hear that you enjoyed your comfortable stay in one of our suite rooms. Thank you for acknowledging our heritage designs influenced by 19th-century French grandeur and a local Singaporean touch. It is also gratifying to hear that you liked your breakfast experience in our restaurant.

I’m glad you enjoyed the Lau Pa Sat Food Festival Market which is located just behind us - it indeed is an admirable experience.

However, I would like to apologies for your checking in process, and please be assured that your comments have been shared with the relevant Head of Department. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve.

We hope to welcome you again at SO/ Sofitel Singapore in the near future.

Kind Regards from SO/,

Rushdee Hosany
Hotel Manager

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Reviewed March 30, 2018

The service quality for the check in staff was superb and we loved the So Sofitel's location and design elements in the rooms. Was rather cool being given an ipad that coordinated all the rooms amenities (movie selection, thermometer, curtains, etc...) and we loved having the complimentary mini bar with coffee station and well adorned room. Very cool and well thought out with some very cool design concepts. Likewise the FO team could not have been more professional and helpful, high marks to the high service standard that is maintained. The only down sides for the hotel we thought were the FB services as our welcome drink was just a small vial of simple mango juice, while the main bar in the lobby was poorly stocked with the usual suspects and lacked any real innovation, which is surprising for a So Sofitel. That and the fact that we were informed that the pool and roof would be closed for renovations just two weeks before we arrived. If you come here after May however the work should be completed by then.

All around a great stay though and we look forward to coming back next time we are in Singapore

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Confused_ExpatHanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORushdee, Hotel Manager at SO Sofitel Singapore, responded to this reviewResponded April 2, 2018

Dear Confused_ExpatHanoi,

Thank you for your honest and constructive review on our TripAdvisor page.

I am truly delighted to learn that you loved your experience at SO/ Sofitel Singapore and enjoyed your comfortable stay. Thank you for acknowledging our Front Office team. Our SO/ Ambassadors I am sure will be very proud that we have met your expectations as the team strives to achieve service excellence.

Thank you also for sharing your thoughts about our welcome drink and our SO/ Chocolate Bar menu selection, it is very important to us, and we will take your suggestion into consideration.

Please accept my sincere apologies for any discomfort caused by our HI-SO Pool embellishment.

We are always pleased to be your second home when you’re in Singapore.

Looking forward to seeing you soon again at SO/ Sofitel Singapore in the near future.

So Kind Regards,

Rushdee Hosany
Hotel Manager

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Reviewed March 30, 2018

We booked 5 nights through Luxury Escapes which included breakfast n dinners so we spent a great deal of time within restaurant and the staff were exceptional .The room was very good and well serviced, the conceige Ismail was outstanding and helped with every need.
We were very pleased and would highly recommend So Sofitel Singapore to our friends and general public.

Room Tip: Back rooms were very good for peace and relaxation
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Merv K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORushdee, Hotel Manager at SO Sofitel Singapore, responded to this reviewResponded April 2, 2018

Dear Merv K,

Thank you SO/ much for such amazing feedback on our TripAdvisor page.

It is gratifying to know that you have enjoyed your comfortable stay at SO/ Sofitel Singapore.

I am SO/ happy to hear that you have received useful recommendations from our SO/ Ambassadors. I will personally share with SO/ Pandian and SO/ Ismail how pleased you were with their service. I’m sure our entire team enjoyed catering to your needs as much as you enjoyed your stay.

Looking forward to hosting you again at SO/ Sofitel Singapore!

SO/ Kind Regards,

Rushdee Hosany
Hotel Manager

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