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“Nice hotel in Singapore”

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Grand Mercure Singapore Roxy
Ranked #62 of 312 Hotels in Singapore
Certificate of Excellence
Poland
Level 4 Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice hotel in Singapore”
Reviewed 8 March 2012

Very nice hotel. Although not loacated in the city heart - worth going there. Close to bus stops, different dining amanities and shopping centers. Very nice an helpful staff. Good breakfast buffet. Clean and tidy.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rygle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 13 March 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

We are delighted to know you have enjoyed your stay with us; and were satisfied with our location, breakfast selection, and service provided by our team.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries and many more. In addition to the Parkway Parade Shopping Centre across the road, a new I12 Katong Shopping Centre has just opened nearby to our hotel. In your future visits, you may like to consider exploring and enjoy even further more retail stores, eateries and their brand new movie theatre screening the latest blockbusters. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. A quick ride on bus number 36 brings you to Suntec City in about 15 minutes, and Orchard in about 30mins. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.


Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Manchester, United Kingdom
Level 6 Contributor
206 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 7 March 2012

This a decent hotel for a business stay or conference. There is a free shuttle bus from the airport, wifi in all of the hotel, a half decent Chinese restaurant, good hotel breakfast and lunch, a gym and outdoor swimming pool. If you want to see any of the city it will be a 10 minute ($10) cab ride.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MStow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 13 March 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

We are delighted to know you have enjoyed your stay with us; and were satisfied with the facilities and service provided by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.


Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2012

We decided to spend just one night in Singapore before heading on to our next destination and we found Grand MERCURE a practical choice as we wished to be near the airport.

Our room was elegantly designed , spacious, clean and functional the king size bed was comfortable the coffee / tea making facilities a welcome sight and so was the electronic safe
We slept soundly. the taxi we requested arrived on time.

We had breakfast and dinner at the hotel's Feast@East Buffet restaurant and on both ocassions we were very satisfied with the superb quality and variety of food choices and service with a smile...

Location wise, it's not my preferred choice if I want to be in the heart of the city, However there is a shuttle that brings guests to the nearest metro and a cab is always a reliable means of transport.

One minor slip..... After breakfast , we went back to our room to get our stuff to check out but the reception as early as 7:40am was a bit disorganized invalidated our room key prior to checking out so I had to make the unnecessary hurried dash to the front desk to have our room key re-activated and she said she assumed we brought our luggages with us at the restaurant and without any apologies at all.

Still, I would rate it 4/5 based on the purpose of our stay.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allthatisbeautiful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 13 March 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

We are delighted to know you have enjoyed your stay with us; and were satisfied with the location, room and facilities, and service provided by our team. It is also a pleasure to know that you have enjoyed your meals at our Feast @ East Restaurant.

Our hotel is, in fact, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries and many more. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Our guests have always found our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

Please accept my most sincere apology as your departure experience did not meet your desired level of service. You can rest assured that we will be looking at your comments in details for immediate rectification.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.


Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#57 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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