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Reviewed May 12, 2018

Booked this hotel due to discount for a convention we were having across the street at Suntec convention center. Read all the great reviews and was looking forward to the stay. The hotel is definitely not 5-star. It's a good 4-star, but really the hotel is dated. The carpets, wallpaper, and general appearance is old. The bathroom is updated, but not to 5-star quality. I was shocked not to see any power outlets near the bed. The bed was hard as a rock. If you are looking to go to Suntec, the map shows it directly across the street, however, you can't cross the road- you have to go nearly 1/4 mile up stairs and around the building. The Pan Pacific and JW Marriott are much better choices for Suntec. The hotel staff here were quite rude with a booking change that had been made in advance. The check-in is on the 4th floor- so you arrive, and have to go up an elevator, wheel your luggage across CARPETING (making it challenging), and then back the carpet and up to your room. You have to do the same at checkout- very inconvenient and ridiculous design. One day, room service never came to my room, so I had to call the front desk to have it serviced. The view is nice, which was my favorite part of the hotel. The 4th floor area seemed nice with restaurants and music. Overall, NOT HORRIBLE, but not worth it. JW will be my choice next time- a hotel with true 5-star quality.

Room Tip: Ask to face Suntec or MBS
  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank megannau10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded May 14, 2018

Dear megannau10,

I regret that your stay was not as satisfactory and apologize for the inconvenience caused to you. We have identified our shortfall and will share them with the respective departments concerned for further improvement.

Please be assured of our best services at all times.

Warmest Regards,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2018

we stay all together 6 nights, 4 and 2 in meritus Club. The stuff was bright. We have absolutely nothing to critisice.
Suggestion: use the mendment or Meritus Club.
Only the breakfast is in the normal Restaurant larger then Meritus Club.

Room Tip: Meritus Club Bay View.
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Wolfgang B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded May 13, 2018

Dear Wolfgang B,

Thank you for staying with Marina Mandarin Singapore during your recent trip.

We are delighted to know that you had a 5-star experience while staying with us, highlighting our Meritus Club lounge and our friendly team.

Looking forward to welcoming you back to experience our hospitality with Asian grace, warmth and care.


Warmest Regards,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2018

Booked in at hotel with husband and was immediately upgraded for our room. Staff were really helpful and nice. We had breakfast and enjoyed every mouthful, such a great spread of food. Going again around November 2018 and will be going to same hotel.Restaurants and sights within walking distance and lots to see everywhere.
Looking forward to another great stay this year 2018
L Johnson (PS It was actually 2016 in NOVEMBER)

Room Tip: Premier room was just right with views of Bay, but can't go wrong even with Deluxe onesor any of the rooms.
  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank laurette j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded May 13, 2018

Dear laurette j,

Thank you for staying with Marina Mandarin Singapore during your recent trip.

It is a joy knowing that you had a 5-star experience while staying with us and that our variety of breakfast selections and our convenient location situated near to local attractions was to your liking.

Looking forward to welcoming you back to experience our hospitality with Asian grace,warmth and care.

Warmest Regards,
Melvin Lim
General Manager

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Reviewed May 10, 2018

This is a really good hotel in a great location. The staff are really friendly and helpful and make you feel at home in Singapore from the moment you arrive. Not exactly cheap but you get what you pay for and if it is within your budget it is a hotel worth staying at.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rapeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded May 10, 2018

Dear Rapeters,

Thank you for staying with Marina Mandarin Singapore during your recent trip.

We are delighted to know that you had a 5-star experience while staying with us and that our friendly team and our convenient location was to your liking.

We look forward to welcoming you back in the near future.

Warmest Regards,
Melvin Lim
General Manager

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Reviewed May 9, 2018

We stayed here for one night prior to leaving on a cruise. It is very handy to the new international cruise centre.

It is a little different inside from most hotels. Reception is on the 4th floor, along with the restaurants and bars. From the 4th floor to the 22nd floor is a huge open space.All the rooms around the triangular shaped building have a walkway outside the room which allows you look straight down to the 4th floor and this vast open space.

Our room was quite large and very well appointed, and very clean. Breakfast was included in there buffet breakfast cafe. It did have a large choice of foods but was very crowded with tour groups.

Do not be misled by the bland exterior as this is a nice 5 star hotel very well situated.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank phital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded May 9, 2018

Dear phital,

Thank you for staying with Marina Mandarin Singapore during your recent trip.

It is a joy knowing that you had a 5-star experience while staying with us and that our impressive hotel interior and our variety of breakfast selections was to your liking.

Looking forward to welcoming you back to experience our hospitality with Asian grace,warmth and care.

Warmest Regards,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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