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All reviews clarke quay premier lounge great location liang court accor member night life restaurants and bars shopping centre fort canning park executive room king bed an upgrade marina bay sands the ground floor mrt station buffet breakfast central location
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Reviewed April 4, 2018

One of the main attributes for this hotel is its great location. Step out of the entry and onto Clarke Quay bars and restaurants. I have stayed at numerous Novotels and always find the service to be excellent. My only comment would be that although we had a King size bed the pillows supplied were way too small.

Room Tip: Our room overlooked the river and would suggest that would be best
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Warren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded April 8, 2018

Dear Warren C,

The pleasure is ours to have been at your service and thank you for your review. I am pleased to know that the prime location of the hotel was well-liked by you.Please be assured that we appreciate your input and comments, which are precious to us and allow us to keep on upgrading our services and products.

On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.

Yours sincerely,
Alan Burrows
General Manager
Novotel Singapore Clarke Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Very good service, outstanding night views, near Chinatown. Nice swimming pool. Staff is very helpful and always go a step further than asked. Very good breakfast. Right by Clarke Quay. Would definitely go back.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank gincar2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded April 8, 2018

Dear gincar2016,

Thank you very much for taking the time to provide us a review.

It’s a delight to know that the location,service and facilities left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and services.

We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future.

Yours sincerely,

Alan Burrows
General Manager
Novotel Clarke Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

My husband and I live in Indonesia. Singapore is our favourite 'getaway' destination. We always stay at the Novotel Clake Quay. As soon as we arrive, we are made to feel 'at home'. Yesterday, on arrival, Kumi, the Accor Representative came directly to us and gave us a very warm welcome (as usual). Kumi then proceeded to check us in personally. Kumi is one is the many great staff at this hotel and is a great 'welcome' staff member. The position of this hotel is second-to-none. I have been coming to Singapore since January 1974. We were give a superb room on the 23rd floor with superb views down the Singapore River to the Marine Bay Sands, the Museum and the Singapore Eye. The night time (and daytime) views are magnificent. It is only a few minutes' walk to China Town. The MRT is just a five minute walk away and all the restaurants, bars and nightspots that anyone would require in situated directly in front of the hotel. For us, the Novotel Clarke Quay is one of the top features of our stays in Singapore and we highly recommend this hotel to anyone travelling to Singapore. By the way, the food here is delicious too!

Room Tip: Ask for a room on an upper floor with views towards the Marine Bay Sands (ask for a balcony also).
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded April 9, 2018

Dear Paula M,

Thank you for always making us your choice of stay and the pleasure is ours to have been at your service.

We aim to deliver top notch service and I am pleased to hear that Kumi served you well. Reviews as such are an affirmation that guests appreciate the quality of our services which we strive to deliver with excellence every day.

We appreciate your positive review and look forward to the pleasure of welcoming you back and delivering another memorable experience in the near future.

Yours sincerely,
Alan Burrows
General Manager
Novotel Clarke Quay

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Reviewed April 3, 2018

During the 3d2n stays in the hotel, we had awesome experienced with Novotel. We got a warm and helpful welcome by Ms.Kumi and her attitude is exceptional and with great advice on room and the places around the hotel. The room is great and the Handy device is the 1st time we had experienced which is so helpful for us to get internet service and free call back to our home country as well. Definitely will come back for the stay in future as the location is perfectly situated in the heart of Singapore.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank YenKeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded April 9, 2018

Dear YenKeat,

The pleasure is ours to have been at your service and thank you very much for your review.

Service is a top priority for us and hence we’re pleased to know that Kumi rendered her services well. Your comments have been shared with her and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services.

On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.

Yours sincerely,
Alan Burrows
General Manager
Novotel Singapore Clarke Quay


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Reviewed April 3, 2018 via mobile

We started here's for one night (unfortunately). Whilst the wait to check in was lengthy, the staff were very accommodating in allocating a room considering we arrived around 10.30am The room on the 21st floor was comfortable, clean with great facilities such free use of a smart phone to help get around and amazingly offered free calls both local and international. If I traveled through Singapore again, I'd definately stay here. Great location to the train station, eateries and night life in Clarke Quay, and only 30 minutes from the airport.

Stayed: April 2018, travelled as a couple
Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded April 9, 2018

Dear Derek S,

Thank you very much for taking the time to provide us a rewarding review.

It’s a delight to know that the location, facilities and team left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services.

We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future.

Yours sincerely,
Alan Burrows
General Manager
Novotel Clarke Quay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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