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All reviews tiffany restaurant people's park clarke quay chinatown point chinatown mrt the executive lounge close to china town singapore flyer business trip hotel restaurant few minutes walk easy access deluxe room comfortable stay an upgrade buffet breakfast marina bay
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Reviewed January 10, 2017 via mobile

We booked furama via booking.com we booked an excutive room to try and ensure we had a view of marina bay for New Year's Eve fireworks. Which we did on the 21st flr.
Arrival was a little disappointing. The hotel did not resemble the pics on the internet, at all. they are in the middle on renovations and the heavy drilling made it hard to hear the receptionist. The place is very tired and needs a new coat paint. The room was ok it to was a little tired. We were give some lovely soft pillows and the bed was ok. Two very thread bare towels. There was a lovely view but you had to stand to see it and all the chairs were to low.
The swimming pool was also a totally disappointment looks like a very sad version of the pictures and the water was freezing!
The club rooms were very small and in the foyer. The staff there were so lovely and really helpful, no champers in the club rooms though :(. Hotel location is really good. 5 mins walk to China town and 10 mins to Clarke quay. 2 mins walk to the metro.

Stayed: December 2016, travelled with family
Thank KellieMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded January 11, 2017

Dear KellieMelbourne,

Thank you for sharing your experience with us.

We regret for the inconvenience and that we did not meet your expectations.

As our valued guest, your feedback is important to us and we have relayed the highlighted issues to our team who will be doing a follow up after a review.

We'll be sure to conduct regular checks to ensure everything is in working order for our guest's comfort. Also, we're happy to inform you that although we're in the midst of undergoing upgrading works, we do hope that upon completion, we'll be able to provide all guests a refreshing new concept and also a better experience. Going forward, we'll take your feedback into consideration and bear them in mind.

Once again, thank you for taking the time to write to us and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2017

We had stay on the Executive Club Room. Excellent view from room. Room good. Excellent location. Unfortunate about renovations. Staff excellent, very friendly. Breakfast average. Overall pleased we chose this hotel.

Room Tip: Executive rooms are good
  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Peter Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 5, 2017

We have been at this hotel for 6 nights staying in an executive club room. The service we have been given has been excellent. The room smelt a little bit of mildew but they sprayed it for us. The Executive Club lounge - couldn't give enough praise. The staff were excellent no matter what time of the day you went in there. There is renovations going on and they are doing what they can to make things comfortable.
Will definitely stay again, especially the club room. Had views of the Singapore flyer.

Room Tip: Executive club rooms- Singapore flyer
  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Ronda310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded January 10, 2017

Dear Ronda310,

Greetings from Furama City Centre and thank you for sharing your experience with us.

It was a delight to know you have enjoyed the excellent service and that you've liked the executive lounge as well as the great view.

As our valued guest, your feedback is important to us. We have relayed the highlighted issue to our team who will be doing a follow up with a review. Going forward, we'll be more mindful of the mildew smell in the room.

Once again, thank you for taking the time to write to us and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 5, 2017 via mobile

My Birthday holiday Me and my husband was very impressed to all the crew and staff of this hotel amazing!! The place and ambiance, perfect to relax and the room view so inlove happiness and comfort to this amazing place to stay Furama city centre is ❤️.

Thank u so much to all ur surprises..100% need to come back to SG and stay to ur hotel

Stayed: November 2016, travelled as a couple
1  Thank RamosJoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded January 6, 2017

Dear RamosJoy,

Greetings from Furama City Centre and thank you for taking the time to write to us.

We are glad that you've enjoyed the view of the room and that it has been a comfortable stay. It was a pleasure to have you with us especially since its a birthday holiday!

Once again, thank you for taking the time to write to us and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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Reviewed January 4, 2017 via mobile

Was given fantastic view and the location was easy accessible. The best part of it the Staff are helpful, friendly, concern, doing a surprise on my wife's birthday and it touches us with great feeling and we meant it really great!! Keep it up. Really enjoyed staying in the hotel with a great experiencing

Stayed: January 2017, travelled with family
3  Thank Donnmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaCityCentre, Public Relations Manager at Furama City Centre, responded to this reviewResponded January 5, 2017

Dear Donnmz,

Greetings from Furama City Centre and thank you for taking the time to write to us.

It was a delight to know you have enjoyed the accessible hotel location and that the friendly and helpful hotel staff were able to leave a positive impression on you.

Once again, thank you for taking the time to write to us and we certainly look forward in welcoming you back in the near future.

Warmest Regards,
The Furama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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