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Reviewed April 4, 2018 via mobile

I booked the club room for few nights as a birthday gift to my mum. Check in was not as smooth as I thought it would be, as no one came to check us in at the designated area for club rooms, so I had to go to the common check in area. The room was big and clean. A huge delicious chocolate cake and a bottle of red wine was there for mum. Since none of us like red, when I called to change it to white they were more than happy to help :) The bed itself is comfortable but the pillows were not good, even with the pillow menu and I personally love a memory foam pillow, I found it of poor quality. Shower was nice. But found the shower room small. We enjoyed the club lounge especially the afternoon tea. I was stuffed to the brim but still made it to the evening drinks and I have to recommend the lychee martini. It was splendid. The cocktails were well done and the food provided was alright. Breakfast though was quite disappointing at club lounge. My poached eggs were poorly done and that hollandaise sauce was just not tasty. Other than that, I did find the coffee weak as well. However service was splendid! All of the staff were always warm and welcoming. We tried the breakfast downstairs and found it disappointing too. No denying there are many options to choose from but nothing really outstanding about it. All in all, it was a pleasant getaway. Would I return? Maybe but I do like to try other hotels. So we shall see.

Stayed: June 2017, travelled with family
Thank Menrva26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded April 8, 2018

Dear Menrva26,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation.

While we are glad that you had an overall positive experience, we are sorry that your breakfast experience at Pacific Club and Edge were less-than-satisfactory, your feedback has been shared with our Culinary team to ensure that our guests enjoy positive dining experiences.

We appreciate your time in sharing this review and hope to have the opportunity to welcome you back again soon.
Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Recently stayed in Pacific Club room and our stay was excellent in every way. Great room and the best club facilities I have experienced anywhere. And best of all was the wonderful staff who couldn't be more professional or helpful. I will not hesitate to book here again whenever I'm visiting Singapore.

Room Tip: Get a Pacific Club room if you can.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded April 8, 2018

Dear Peter B,

Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the professional and helpful service by our associates and had a positive stay.

We certainly look forward to welcoming you back for another wonderful stay.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

We visited Pan Pacific just after Chinese New Year and the decorations looked beautiful.
Great location for Marina Bay and its so easy to get around to see the whole of Singapore
We had a Panoramic view room that was worth upgrading to as we loved the city view, the room was spacious and very clean. Very comfortable king size bed, great wardrobe and draw space and lots of charging points, even a free mobile phone to use for calls (including international) and use the internet which was handy.
The bathroom was large, powerful shower and very clean
Breakfast was vast fruit, pastries, noodles, indian food, malaysian food and japanese food too much too choose from and all delicious! Very efficient staff even at busy times in the restaurant
All staff were very friendly from the doorman who greeted us with a "welcome home" to reception, concierge and housekeepers.
The reception area with bar and lounge area was very luxurious and the deli was a great idea.
Swimming pool was not huge but very pleasant after a day of sightseeing and comfortable sun beds.
The only negative would be the lifts which are very slow to arrive and at busy times this could be frustrating
However the positives outright the negative and we will definitely return for another stay

Room Tip: Panoramic room for great views
  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Serendipity88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded April 6, 2018

Dear Serendipity88888,

Thank you for sharing this review with us on TripAdvisor. We are delighted that you had an overall positive experience and enjoyed the comfort of your room with stunning views of the city skyline and breakfast experience at Edge which presents a diverse variety of cuisine at seven live kitchens. We aim to deliver memorable hotel experiences to all our guests, and are also glad that our associates played a significant role in enhancing your stay.

Our lifts are programmed to run at a reduced speed as they were designed as observation platforms for our guests to experience a more comfortable ride and we are sorry that the waiting time for the lifts was longer than expected.

We appreciate your time in sharing this review and look forward to welcoming you back during your next visit to Singapore.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed April 4, 2018

We stayed at this hotel for three nights as a stopover on the way back from Australia. We booked a club room which came with the benefits of the club lounge and various other extras such as a mobile telephone with internet.

The welcome was absolutely first class as was our room which was very luxurious and superbly comfortable.

The club room itself had a 360 degree view and was extremely welcoming and comfortable. In fact I would say it is the best club lounge we have visited over a number of countries. The staff are really friendly and very efficient, the champagne flowed and the food offerings at certain times of the day lovely (try the macaroons at afternoon tea!). Breakfast was particularly good and served with champagne even better!

The location of the hotel was really fantastic as it was so convenient to get around through the adjoining shopping malls.

We really enjoyed our stay and we were sorry to leave.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
9  Thank mandkPenzance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded April 6, 2018

Dear mandkPenzance,

Thank you for taking your time to write this generous review of us.

Located on level 38, Pacific Club presents our guests 360 degree views of Marina Bay and the city skyline. We are delighted that you enjoyed a refreshing Pacific Club experience which includes elevated indulgences such as Champagne breakfast, afternoon tea and evening cocktails. Located in the heart of the city, our hotel is connected to three adjoining shopping malls, within walking distance of local attractions in the vicinity, and in close proximity to Promenade and City Hall MRT stations which provide efficient and quick transportation to other areas of Singapore.

Should your travels bring you back to Singapore, we hope to welcome you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed April 4, 2018 via mobile

A cut above the rest in terms of staff, care, service and quality.

Quality accommodation, great location, personable staff and definitely worthy of a score of 11 out of 10.

We stayed as a family. I will use this hotel for business travel also.

Stayed: April 2018, travelled with family
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded April 6, 2018

Dear Andrew C,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation.

We are delighted that you had an overall positive experience and we certainly look forward to welcoming you back.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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