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“Disappointed in Singapore”

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Orchard Parade Hotel by Far East Hospitality
Ranked #98 of 306 Hotels in Singapore
Certificate of Excellence
Manila, Philippines
1 review
“Disappointed in Singapore”
2 of 5 bubbles Reviewed 22 May 2012

The hotel is well located (at the top of the main shopping strip leading toward Scotts Road) and was formerly known as the Ming Court Hotel (in the '80s); however, sad to say, the guestrooms and meeting room floors are tired, and dilapidated.
I had my room bookeed by the local business for arrival that I was visiting on 20th May-but when I arrived was 'upsold' to a so called 'deluxe' room package (room 1208). The package was fair in that it included Internet in the room (however, this should be free in this day and age in hotels) and breakfast in the 2nd Floor restaurant. The rate charged for the Sunday night was S$190 + S$35 for thee 'upgrade' package and for the Monday night S$270 + S$35. Add local GST to this-so not inexpensive.
The restaurant was basically nothing more than a converted large meeting room-with noisy staff that yell to each other across the room. The food was basic with regular powdered coffee -2 star quality at the very best.
The guestroom was too cold-and the thermostat didn't work--couldn't ajdust the temperature at all so had to turn off the aircon entirely! Even at 12F there was the distinct thump of a nearby disco audible (or rather actually 'felt') in the room until 0300 both nights!
For the same (or rather slightly better rates) have stayed in the Marina Square area previously-this was a huge disappointment.
The strange contradiction is that the Owner of the Hotel (Far East Organisation) who own quite a lot of properties and run an add in Cathay Pacific Studio CX extolling themselves as 'The best developer in Singapore' -ironically it was the memory of that advert that enticed me to stay there in the first place when I was given a choice of hotel locatoin by our local company. The moral of the story-Developers, you need to realise that if you make these kind of claims, then you need to follow through and actually provide the level of quality that you extol!

Room Tip: Can't offer any advice on this
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 4 June 2012
Dear Valued Guest
Thank you for choosing us during your recent visit to Singapore. We apologise for your unpleasant experience during your stay with us. We will be sure to take your constructive feedback on board in ensuring we strive for the better.

Appreciate if you can let us know on how can we contact you in order to better understand and correcting our shortcomings.

We hope to hear from you soon and look forward to welcoming you back to Orchard.

Regards
Yazid Saini
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,054 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Mumbai
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 May 2012

Stayed at the Orchard Parade for just one night. The location is great, because its just off the busy Orchard Road, so there are plenty of shops and restaurants nearby. Most of the staff were friendly. The rooms are neat and clean, but definitely not modern. Wi-fi was not included in my package, but there were two computers near the reception where I could use the internet and print for free. Since I was there on work and really busy, I did not use the pool nor have the breakfast or eat at any of the restaurants.

Room Tip: Taxis are not easily available from the Hotel, so I suggest to head down early, specially if you'...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FatToad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 24 May 2012
Dear Valued Guest
Thank you for staying with us and for sharing your positive feedback here.

It was our pleasure to have you as our guests and we at Orchard Parade Hotel strongly believe that it is our duty to provide all our guest with a warm and high level of hospitality service during their stay.

Thank you once again and we certainly look forward to welcoming you again for another memorable hotel experience in the near future!

Best regards
Yazid Saini
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 20 May 2012

We booked a very cheap Family room deal so we should be happy with what we got. A large room with queen bed, single bed plus cot overlooking a car park. The darkest room I have ever stayed in.

Room amenities limited and carpets, linens looked tired, as did the corridors.

Room servicing at 1-2pm is not acceptable. You should be able to safely assume with a family that they will head out in the morning but usually come back for children to sleep after lunch.

Breakfast was dreadful - last-nights leftover spaghetti bolognaise is not breakfast in any culture - nor is cake!!

Reasonable service from staff to book a taxi when required.

One highlight was a really well appointed gym and while we did not have time to use it, the pool looked great.

Room Tip: While the family room is large, there is no balcony and on the lower floors (we were on 4th floor, I...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ange_in_Hanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 23 May 2012
Dear Valued guest

Greetings from Orchard Parade Hotel, Singapore

Thank you for choosing us during your recent visit to Singapore. We apologise for your unpleasant experience that you had during your stay.

We are firmly committed in correcting our shortcomings. We will be sure to take your constructive feedback on board in ensuring we strive for the better. Thank you for your contribution to our improvement!

Please do not hesitate to contact me directly in the near future for further assistance. It will be my pleasure to be of service.

Once again, please accept our sincere apologies. We really looking forward to welcoming you back to Orchard Parade Hotel

Best regards
Yazid Saini
Assistant Front Office Manager
(yazid@orchardparade.com.sg)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
113 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 19 May 2012 via mobile

Situated at the end of Tanglin Rd this hotel is perfectly situated for the Orchard Rd shopping precinct. It is not the Hyatt, Four Seasons or St Regis Hotels but the are literally next door. So, if you are more interested in what's to offer in Singapore than the inside of a hotel then this one is perfect. Spend the money you save down the road! Service is very friendly and accomodation is everything needed in a simple sense.

Stayed May 2012, travelled as a couple
Helpful?
Thank Jono_Regan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 23 May 2012
Dear Valued Guest

Greetings from Orchard Parade Hotel
Thank you for staying with us and for sharing your positive feedback here.
It was our pleasure to have you as our guests and we certainly look forward to welcoming you again for another memorable hotel experience in the near future!

Best regards
Yazid Saini
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 May 2012

Have stayed at the OPH for many years. The staff is what keeps me coming back. The location is in walking distance to everything on Orchard/Tanglin roads. The Excutive Club Level rooms or just upgrade to the package which includes WIFI, breakfast (upstairs in the lounge on the 17th floor or in the facility on the 2nd floor), afternoon tea/coffee, evening happy hour in the 17th floor lounge and more. Although the furnishings are dated, the rooms a very clean and the hotel will go out of thier way to accomadate any resonable request. Chona, Apple and Johnathon are superb for handling any request for those who chose to stay on the club levels. As i frequently stay for long periods, I normally get "family" rooms. These rooms are larger and allow for more at home feel. The suites are also very good. For these rooms you must contact the hotel to book as they are not on the website, in my opinion are worth the small extra charge. the pool is large and beautifuly clean, without many users so it's always available. I have stayed in almost all of the hotels in and around Orchard road, but have never felt as comfortable or welcomed as when I return to the OPH. Another bonus is that you can charge meals at The Black Angus and Modesto's (steak and Italian) directly to your room bill. So enjoy your stay, may see you there.

Room Tip: Family rooms and you may have more daytime noise, children and families If you opt for a suite chos...
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 19 May 2012
Dear Valued Guest

Greetings from Orchard Parade Hotel

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the stay with us. I am delighted to know that we have extend every possible ways to make your stay a memorable one.

At the Orchard Parade Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience and recommending us. We really look forward to seeing you again during your next visit to Singapore.

Best regards
Yazid Saini
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2012

Excellent service, friendly staff, and very CLEAN!

Great location. On the hub of city - shopping malls along the way to MRT station.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaUgHtYMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 19 May 2012
Dear Valued Guest

Greetings from Orchard Parade Hotel

Thank you for staying with us and for sharing your positive feedback here. It was our pleasure to have you as our guests and we certainly look forward to welcoming you again for another memorable hotel experience in the near future!

Best regards
Yazid Saini
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 16 May 2012 via mobile

I had the pleasure of staying at the Orchard Parade Hotel during my latest contract in Singapore. The rooms are very clean and comfortable and the service second to none. It is in a perfect location right on Orchard road where all the restaurants and shops are located. All hotel staff were very pleasant and helpfull especially the lovely hosts working on the 17th floor in the executive lounge. Chona and Apple are excellent at what they do and always made me feel like I was at my home away from home.... 5 star rating for this hotel that I highly recommend to anyone planning a trip to Singapore.

Stayed May 2012, travelled on business
Helpful?
Thank JP M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazid S, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, 19 May 2012
Dear Valued Guest

Greetings from Orchard Parade Hotel

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the stay with us. Taking your positive feedback on board, we will be sure to continue to seek for improvement in our effort to create memorable hotel experience for our guests.

At the Orchard Parade Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Thank you again for sharing your experience and recommending us. We really look forward to seeing you again during your next visit to Singapore.

Best regards
Yazid Saini
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Parade Hotel by Far East Hospitality

Property: Orchard Parade Hotel by Far East Hospitality
Address: 1 Tanglin Road Orchard Parade Hotel, Singapore 247905, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#54 Business Hotel in Singapore
#67 Family Hotel in Singapore
#69 Romantic Hotel in Singapore
#84 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Orchard Parade Hotel by Far East Hospitality 4*
Number of rooms: 387
Official Description (provided by the hotel):
Located at the entrance of the Orchard Road, Singapore's most famous shopping belt, Orchard Parade Hotel is just a 10-minute walk from Lido Cineplex and major shopping centers such as ION Orchard, Wisma Atria and Ngee Ann City. Business travellers will enjoy the accessibility of Orchard Parade Hotel, and families with children will definitely appreciate the hotel's spacious 50-60sqm Family Rooms. It is also within 10-minute walk to Scotts Road, another famous shopping district in Singapore. The same amount of walking time will bring you to Orchard MRT station, which can connect you to other parts of the city. A 10-minute car ride will get you to the Central Business District or Suntec Singapore International Convention & Exhibition Centre. Orchard Parade Hotel is also only 30-minute drive from Changi International Airport. ... more   less 
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Also Known As:
Orchard Parade Hotel Singapore
Orchard Parade Hotel By Far East Hospitality Singapore

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