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Reviews (5,177)
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Traveller rating
933
2,182
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458
291
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Reviewed June 23, 2017

When we arrived and navigated our way to the checkin counter on an upper floor we booked in and I asked if I paid for an upgrade could I access a room early. (It was 12 noon) We were given a room however when we to it, it was small, dingy and desperately in need of renovation. There were stains on the ceiling, the wall between the bedroom and bathroom was clear glass (with a very dirty blind you could pull down) and the bathroom itself needs a good clean and repaint. I returned to the front desk and explained that I was not happy with the room due to its old and grubby state especially as I had paid for an upgrade. I asked to be moved. The woman I dealt with initially seemed confused about the situation. Once she spoke to her supervisor and he clarified my concerns I waited for 20 minutes but they finally told me to return to my room and they would send a porter up to move us to a new room. Wow, what a revelation. We were moved into a corner room (1701) which had huge windows and a magnificent view out over the city, gardens and Marina Bay. It really made out stay in Singapore enjoyable.

Room tip: Try to get a room with a low number but a high floor.
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank NZSailfish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 23, 2017

we check in around 8 pm, the lady at the front desk was curt, and rude. we got a very small room in the corner. 2 very small twin beds for 2 adults and 1 child. we stayed 1 night and thankfully cancelled the rest of my booking and moved to swissotel stamford. the only good thing is the location. never again

Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Punit02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 21, 2017

Very nice hotel, great location near to City Hall MRT and shopping malls. Also next to the Grand Prix circuit could be the last one here this year, we hear. Could do with a little updating like painting in the rooms and maybe a few pictures and more TV channels. Lots to choose from for breakfast.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Asiatravel.com
Thank Helen A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 21, 2017

Peninsula Excelsior is a recommended hotel for family, business traveller,friends etc.The swimming pool is intended for adult and kids.The room is clean,amenities are well maintained and food in restaurant are delicious.The staff are helpful.It was a great,relaxing and enjoyable stay.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Rooms
    • Service
Thank 755mariaelenag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 21, 2017 via mobile

No such good experience you may expected when you are in the bad day. Bad day can be defined as choosing a wrong hotel. This was the one. Lobby was smelt bad. Rooms was smell mold. Attitude is zero. If you have a change to get other hotel, better avoid it.

Date of stay: June 2017
Trip type: Travelled with family
1  Thank NGHC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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