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Fragrance Hotel - Rose
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Reviews (83)
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All reviewsbudget hotelfront deskrecommend this hotelnice bednovena stationbigger roombus stopvisit singaporebalestiertoiletratesconveniencehawkerstalls
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Reviewed August 24, 2015 via mobile

My 2nd time to visit this hotel and service still impressive..the receptionist on shift was very kind and polite.shes willing to go beyond extra mile of service to assist every guest coming in.Company should give credit on this kind of staff which are very effective on service industry. Keep it up! Thanks for the impressive service that you've done during my stay.

Stayed: August 2015, travelled as a couple
Thank Elmo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 14, 2015

The location is near bus station but far if travellers take MRT to the Hotel. The front office is nice, helpfully, and friendly.
Great deal for travellers on budget. We'll back when we back to singapore again.

  • Stayed: August 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2015

clean and comfortable hotel, bus station in front of hotel, customer service is so friendly and helpful.. Every thing was good,,
It was a enjoyable and nice stay in this hotel..
for next trip i will back here..

  • Stayed: August 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Nita602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 31, 2015

We loved our stay in this hotel. The rooms are new and have windows. It's a big deal for us specially that the sun rises and sets late in Singapore. We can check if its raining or not. Though at first we were kind of disappointed because we had difficulty in looking for it, especially that it's our first time in the country. From Changi Airport, we rode the MRT going to Novena station (almost 2 hours). As it was indicated in their website and other online booking sites that it's 5 minute walk from Novena. Apparently, it's not. We actually spent an hour asking for directions from the locals. Since it is new, some actually are not familiar with it. Even the bus driver. But after long walks (with our bags), bus ride and several people who helped us locate the hotel, we were able to find it. The good thing about the fact that we got lost, is we were able to check out its neighborhood prior to arriving at the hotel. Its location is near commercial complexes, historical sites, Balestier Park, a public complex were you'll be able to devour to Singapore's local cuisines. There are a lot of food stalls offering Chicken rice and fruit stands in the area. Beside Fragrance Hotel-Rose are convenience stores which were very helpful especially when midnight hunger strikes.
The hotel has hot and cold shower, very comfortable sheets and pillows, What I loved about it is they ensure to replenish our bottled water daily. No day that we return to our room without new bottled waters. Really appreciate it. They clean our room thoroughly and replace our sheets when we asked them. They have fast internet access as well. Their Front Desk staff are very accommodating and even give us advise and tips what bus to ride or where to stop when we go out to roam around the city. Overall, staying at this hotel was a wonderful experience. We recommended it to friends and definitely be back when we visit Singapore again. :)

Room Tip: Rooms with windows are better.
  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank January L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Rose, responded to this reviewResponded August 2, 2015

I am sorry to learn that you had experienced some difficulties in locating and reaching the hotel property from the moment you had arrived at the airport. However, take it in stride that this is an opportunity to explore and discover the sights in the neighbourhood. As a traveller, it will become part of your memorable experience, for you will get to learn and discover more of Singapore than the rest of the travellers.

I would also like to clarify that the hotel is located about 1.6km away from the nearest MRT Station, Novena (North-South Red Line - NS20). In view of its distance, I do not recommend travellers to walk, hence taking a bus or taxi would be the preferred options. Concerning the information that the hotel is located about 5mins walk from Novena MRT Station, I would like to find out more about this and rectify the error on the online sites you had mentioned. I had already sent you a private message on this matter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2015 via mobile

we enjoyed our stay with their great customer service especially bella who is very accommodating and friendly. very affordable price, perfect for short vacation. we recommend this to those in budget. complete with basic needs for your stay.

Stayed: July 2015, travelled with friends
1  Thank Francis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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