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“Nice guesthouse”
Review of Casa Provence

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Casa Provence
Ranked #34 of 166 Santiago B&B and Inns
Reviewed 9 April 2015

This little guesthouse is located in a charming neighborhood. A little bit far from the subway station (15min walk) but close to a lot of very good restaurants. I really like the atmosphere. The personal is very friendly and helpful. My room was large, very conformable and cheap. My only concern was the security. The housekeeping left the windows opened all day long and the room was on the first floor, a fence was the only thing separating it from the street. The wifi was OK. The breakfast was too simple for me. They don't have real bread, only toasts.

Room Tip: do not stay on first floor room
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  • Stayed: March 2015, travelled solo
    • Sleep Quality
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1  Thank isis18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 70 reviews

Reviewed 7 February 2015 via mobile

This hostal is in the best place of santiago, its near the subway and its a very calm and nice place. Great service in the breakfast, the bathroom are always clean. Somedays i didnt want to go dinner, and there where many near places where you can order food, its was a nice week in santiago its a good place for anyone who seek to go out and discover the city during day and have a nice peacefull night.

Stayed: February 2015, travelled as a couple
Thank Andres A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014 via mobile

This hostel is located in a quiet street in the Providencia district, near consulates and a medical precinct. The rooms are clean and comfortable, with high ceilings and a feeling of spaciousness. The owner was very helpful and friendly. We enjoyed sitting out in the leafy garden courtyard. The hostel is a bit further away from restaurants and nightlife than some people may like, but taxis are fairly cheap if you don't feel like walking. We thought it was worth the walk to have peace and quiet, after our recent experience of staying in an incredibly noisy hostel in Bellavista previously.

Stayed: April 2014, travelled with friends
1  Thank Emba999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014 via mobile

Super friendly owners/staff! Not much english spoken and due to it's location in a very residential area quite a walk away from the metro and the touristy main street. There are some restaurants and shops as well as a bus station nearby. But if you don't mind it's great: spotless clean, nice kitchen, common area and welcoming courtyard.

Stayed: February 2014, travelled as a couple
1  Thank RBuchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

Truly a B+B feel. It's a beautiful older home in a quiet neighborhood. The staff is super warm and friendly. We were able to store food in the fridge and use the kitchen. The staff was wonderful to our baby and our dog, and we enjoyed cups of coffee with them, and even some wine at night! It felt like home.

  • Stayed: July 2013, travelled with family
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2  Thank SprinterLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013 via mobile

Only stayed for about 10hrs overnight between flights. Arrived late and was met by a nice guy who spoke English.
Comfy beds and nice rooms.
But went to check out and no-one except the maid was around who spoke 0 English (but was lovely) and couldn't work card machine for payment or direct me to a cash machine. Also could not contact any other staff.
After 2hrs owner's mother came to take payment...which was above &beyond but a pretty stressful situation which could have been avoided by having someone on reception.
Overall I would recommend staying there but take cash!

  • Stayed: August 2013
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3  Thank Rahzelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

First off, I hate to give this hostel an average rating because I liked the staff so much. They aren't average at all. Everyone we met there was welcoming and approachable.

This hostel/hotel does a lot of things right. But for the price, we expected something more. We usually stay at lower-priced hostels, but we wanted a place that was comfortable for our folks coming to visit us. So we figured, at the $60/night mark, we'd be getting more than what we get at the $40/night mark. Here's what we got:

The good: VERY clean, safe neighborhood, nice staff, comfortable beds, nice homey atmosphere, cute outdoor terrace.

But here's what this hostel should improve in order to compete:

The staff and/or guests woke us up in the middle of the night. Hostal Romandia is located in an older home, and noise carries. But the staff should know this (they work there, right?) and keep their voices down and/or close doors during the night so that they don't awaken customers who are, you know... PAYING for a place to sleep! We're not light sleepers either. The noise from conversations downstairs was just really loud and would have prevented nearly anyone from sleeping. Why not institute a 10:00 PM quiet time or something? It would be a great service to your guests.

Then there was the drunk guy playing guitar and singing (badly) in the back yard very late at night. This really bothered our parents whose room was located in the back. Why can't the staff ask him to cut it out? We are paying to sleep at your place! Please PLEASE make it possible to sleep!

Breakfast: totally average. For $60 night, I expect more than instant coffee and sugary juice. The bread, butter, marmalade, and yogurt were fine, but at this price I would expect an offering of eggs and fruit.

Although the beds are comfortable, the room lacked a headboard or adequate shelving/drawer storage other than an open metal shelf, which held a TV.

They advertised heaters but took our heater away after the first night. They said there was a problem with electricity overload or something. We were glad our parents' heater was not removed from their room. We do understand that things happen, but we were disappointed, nonetheless.

This is a lovely little place to stay. But we've stayed at lots of places that were clean, cute, comparable, safe, and with better breakfasts for far less money. For $65, I sort of thought we'd be treating ourselves to something much nicer than the usual cheap backpacker hostel. It was a little nicer, but really should have been more.

I really wish Hostal Romandia the best of luck in the future. The people who work there are really wonderful and it has the potential to be a very worthwhile B&B.

  • Stayed: May 2013, travelled with family
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8  Thank Thriftydrifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Provence

Address: Roman Diaz 1403, Santiago 7501203, Chile (Formerly Hostal Romandia)
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Airport Transportation
Hotel Style:
Ranked #34 of 166 B&Bs / Inns in Santiago
Price Range: $54 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa Provence 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
The house has bright and warm environments making it very welcoming for guests. We have a team of collaborators committed to customer service. The neighborhood is characterized by an atmosphere of tranquility, close to touristic and typical areas, gastronomic sectors, green areas, museums, art and decoration galleries, garages, Hospitals and other commercial activity. The "Providencia" district has good access to the hystorical center of Santiago, Metro stations (Underground), Costanera Center Mall, National Stadium, and is the main area for Offices and Bussines in the city. ... more   less 
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