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“Great location, but service was just a bit off”

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Meridiano Sur, Petit Hotel
Ranked #59 of 201 Hotels in Santiago
Certificate of Excellence
Reviewed 1 April 2012

I liked this place much more at the end of 3 days than I did the first morning. Like a lot of travelers to Chile, we took the night flight into Santiago, so we (family of 5 with 3 kids) were very tired. We just wanted a place to put our bags and maybe shower before hitting the city. It was 8 in the morning, so we didn't expect the room to be ready. But, we were surprised when the front desk said that the room was actually open and he would call to see if we could get in early. That part was helpful, but then his cleaning staff proved to be inflexible. they refused to change their schedule around so it would still not be ready until 2p (original time). Could we at least get a bit of breakfast? Again, he helpfully agreed to make a few calls. We knew that we would not eat our breakfast on Day #3, so I asked if we could trade that one for a nice break today. After another call, again we were shut down. We could eat there, but his boss wanted $10 per person for the "extra meal". But, it's not extra, I protested. No luck. So, we dropped our bags and walked out onto the streets of Santiago tired, dirty and feeling almost homeless. WE did find a good bakery, where we had a nice little breakfast for $10 total, instead of the proposed $50.

I will say that my experience with the staff improved after that first morning, and overall I found this to be a cute and comfortable place. Their family suite on the top floor was perfect for our family o 5, as was the location. It is pricey, as other reviewers had said, but given the location near the metro in the nice area of providencia, I found the value to be fair.

If we had just been shown a bit more flexibility on that first day, I could have given these guys a 5.

Room Tip: Top floor is perfect for families -- beds for 4-5 and nice kitchen area to save money on meals.
  • Stayed: March 2012, travelled with family
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2  Thank rico36461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 March 2012

We spent two nights at the Meridiano Sur, and enjoyed it very much, It is more like a large B&B, and very clean and comfortable, providing a nice. free breakfast. The desk clerk, Angelo, was extremely helpful and patient with all of our questions and really helped make our stay so enjoyable. The hotel is just a short walk from the nearest subway station, which is the best way to get around the city.

  • Stayed: March 2012, travelled as a couple
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Thank Carol e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

It is very warm, the rooms are comfortable, beautiful and very clean. It's veru well located near downtown and Las Condes. The staff is friendly, we forgot a jacket in a restaurant and helped us to recover calling on behalf of the hotel ... many thanks! Would return again without a doubt

  • Stayed: March 2012, travelled as a couple
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1  Thank RFED26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

This hotel was a pleasant surprise. Located in the charming residential area, it is a hidden gem. The staff was wonderful, the rooms spacious with very nice bathrooms. Breakfast was good with some of the best yogurt I have ever had!

Angelo, the front desk/manager was kind enough to send back to me two pairs of shoes I left (under the bed). Do not know of too many places that would be that kind!

Room Tip: Was surprised to see stores closed on Saturday.
  • Stayed: February 2012, travelled with friends
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Thank dsgilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

This offbeat hotel suited us just fine. Just entering the public spaces with the poetic inscriptions on the wall from Neruda and others clued one that this place had a speical appeal. The location was excellent, very convenient to main shopping streets and public transportation. Although small the rooms were comparable to European intimate hotels and certainly had lots of hot water, always an essential. The staff was very helpful. Another plus, the breakfasts were veggie and had lots of choice. And the honey cake was fantastic. Happily the recipe was shared. Also relaxing wasthe well tended garden spaces with coffee or tea in the evening after returning from gadding aboiut the city.We would gladly stay here again.

  • Stayed: February 2012, travelled as a couple
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Thank Arthur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

Perhaps the best attribute of Meridiano Sur Petit is its location. Off of a main street in the Providencia district, it's very quiet and within easy walking distance to restaurants, subway, etc. The staff was very nice and patient as we struggled with our Spanish. Our room was small, but clean and comfortable. Breakfast was simple and good.

I probably would not stay here again, not because it's not worth the money, but because there are a bunch of other areas and hotels I would like to see.

  • Stayed: February 2012, travelled as a couple
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Thank URALiNEED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

Meridiano Sur is the kind of hotel we like: small, clean, full of personality and personal. The location is great: in a very nice neighbourhood, close to the subway, cabs and at a walking distance of several nice restaurants. Just beware the noise of the street - it seems quieter than it really is, with heavy traffic and a nearby bar with loud patrons.

The hotel has great decor, all in white and native themes, and a very cool winter garden turned restaurant. The upper floor rooms are specially cozy.

The staff is very helpful - from juggling the rooms to accomodate us to helping with transportation arrangements whenever needed. Very informal and, at the same time, very professional and very efficient.

All in all, a great place to stay in Santiago - one we will definitely be back to.

  • Stayed: October 2011, travelled as a couple
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Thank pcwizard_br
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Meridiano Sur, Petit Hotel

Address: Santa Beatriz 256 | Providencia, Santiago 7500515, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #59 of 201 Hotels in Santiago
Price Range: $109 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Meridiano Sur, Petit Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Meridiano Sur, Petit Hotel, is a city hotel, with "chilean identity" that has a friendly, peaceful and non invasive atmosphere.The best location in Santiago's heart, near to the main city attractions and steps from renowned restaurants, pubs, ice cream stores, shopping stores, etc. Located in the Providencia neighborhood, 10 minutes from downtown Santiago and the bohemian Bellavista neighborhood.Friendly staff, always willing to guide our guests in their tourist matters.It is always a pleasure to welcome the guests and make your stay a pleasant experience in our hotel and city.The hotel has 9 rooms:•Six double rooms and two singles. They are not very spacious but have all the facilities needed to give you a pleasant stay.•A spacious room, bright and family, located at the top of the hotel, for up to four people.•All rooms with private bathroom, heating, air conditioning, safety deposit box (notebook size), satellital TV and landphone. Hotel with Wi-Fi signal.•The rate includes a delicious, healthy and abundant breakfast. ... more   less 
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