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Reviewed June 12, 2017

  • Stayed: June 2017, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roberto I, Gerente General at Hotel Santiago, responded to this reviewResponded June 30, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 29, 2017

For the hotel istallations they should have better staff. Room did not have water and renovation work was too noisy. Dinner was overpriced. The hotel is new with beautiful installations could be better managed. First day was fully charged even arriving in the morning and no service was done. I expected a lot more from a gramd Hyatt. Check out was not done timely.

  • Stayed: May 2017, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank adhemarof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 20, 2017

The Grans Hyatt in Santiago has been during several month under CONSTANT renovation and construction. Workers are noisy. Hotel rents out rooms on floor were active renovation of other guest rooms is in process. This is disturbing. Until these renovations are not completed, I would NOT recommend use of this hotel.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hyatt Hotels
2  Thank Nils E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 17, 2017

Outstanding hotel in every way with incredible views of the city and the Andes Mountains. Well equipped rooms and baths, as wonderfully soft beds. I stayed in a king sized bed, and it was one of the best experiences of my life. Baths are just as marvelous. My ceiling to floor window when opened gave me a majestic look at the Andes Mountains. What else can I say? One of my favorite hotels in the world. BTW, the Front Desk staff was accommodating, courteous, caring and very sympathetic to a tired traveler such as myself.

Room Tip: Beautiful well equipped rooms.
  • Stayed: October 2016, travelled on business
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Thank jmiranda2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 16, 2017

The Hotel is located close to Parque Araucano which is nice to take a walk. also close to great restaurants and bars. also depending on the conditions of the day, you should be able to see the Andes and their snow cones. a magnificent view to wake up to. great location, people, and price.

Room Tip: Rooms overlooking the mountains are great
  • Stayed: March 2017, travelled on business
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Thank eduardo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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