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“A bit basic and outdated, but comfortable”
Review of Hotel Santiago

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Hotel Santiago
Ranked #37 of 204 Hotels in Santiago
Certificate of Excellence
Reviewed 20 June 2017

The view from the foyer looks great and clearly this was a special hotel when first built but my room on the first floor was pretty basic, although to be fair comfortable. There was also refurbishment going on so it was a little like walking through a building site to get to my room, which wasn't mentioned when I booked (but not noisy and the builders/decorators very polite). Breakfast was good and everyone very friendly and helpful in all parts of the hotel.

Room Tip: One side of hotel has spectacular views of the Andes, the other the road.
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  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
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Thank MichaelMJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Sub Gerente General at Hotel Santiago, responded to this reviewResponded 30 June 2017

Thank you so much for your time and comments,

We are very glad to know that you enjoyed the view and overall the experience was comfortable.

We are looking forward to have you back soon!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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32 - 38 of 2,104 reviews

Reviewed 12 June 2017

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 305kristar
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roberto I, Gerente General at Hotel Santiago, responded to this reviewResponded 30 June 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 May 2017

For the hotel istallations they should have better staff. Room did not have water and renovation work was too noisy. Dinner was overpriced. The hotel is new with beautiful installations could be better managed. First day was fully charged even arriving in the morning and no service was done. I expected a lot more from a gramd Hyatt. Check out was not done timely.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank adhemarof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2017

The Grans Hyatt in Santiago has been during several month under CONSTANT renovation and construction. Workers are noisy. Hotel rents out rooms on floor were active renovation of other guest rooms is in process. This is disturbing. Until these renovations are not completed, I would NOT recommend use of this hotel.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
2  Thank Nils E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

Outstanding hotel in every way with incredible views of the city and the Andes Mountains. Well equipped rooms and baths, as wonderfully soft beds. I stayed in a king sized bed, and it was one of the best experiences of my life. Baths are just as marvelous. My ceiling to floor window when opened gave me a majestic look at the Andes Mountains. What else can I say? One of my favorite hotels in the world. BTW, the Front Desk staff was accommodating, courteous, caring and very sympathetic to a tired traveler such as myself.

Room Tip: Beautiful well equipped rooms.
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  • Stayed: October 2016, travelled on business
    • Rooms
    • Cleanliness
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Thank jmiranda2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2017

The Hotel is located close to Parque Araucano which is nice to take a walk. also close to great restaurants and bars. also depending on the conditions of the day, you should be able to see the Andes and their snow cones. a magnificent view to wake up to. great location, people, and price.

Room Tip: Rooms overlooking the mountains are great
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  • Stayed: March 2017, travelled on business
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    • Rooms
    • Service
Thank eduardo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2017 via mobile

Horrible. Housekeeping robbed the cash inside my wallet that was in my room while cleaning. Management started an investigation and checked security cameras. So three days later, they returned me the money I had in cash inside my wallet with was 100 dollars. Great but I will never return again. Lost all trust.

Stayed: May 2017, travelled on business
1  Thank Macarena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santiago

Address: Avenida Presidente Kennedy 4601, Santiago, Chile (Formerly Grand Hyatt Santiago)
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Santiago
#6 Romantic Hotel in Santiago
#6 Business Hotel in Santiago
#12 Spa Hotel in Santiago
#21 Luxury Hotel in Santiago
Price Range: $258 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santiago 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt

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