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Reviewed November 18, 2017

Group booking with no warning or information that the hotel is a noisy, unfriendly construction site. Was given a room with the full knowledge that next door hammer drills were used. Manager was unfriendly and totally unprofessional. Her comments: I cannot stop construction. You should have known. Not even an apology!

In addition, the hotel has no air conditioning. Thermostates are set to 15C or lower and no cool air in the room or the lounge on the 16the floor. No fresh air intake possible. As mentioned in previous reviews, the bar is closed for unknown reasons.

What a total disappointment an not recommended

  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank satelliteinspace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Media T, Social Media Team at Hotel Santiago, responded to this reviewResponded December 12, 2017

Thank you for your time and comments.

We are disappointed to read about your recent experience in our hotel.

Our deepest apologies and we hope to get the opportunity to serve you again with a much better service.

Best Regards,

Social Media Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2017

Hotel Santiago is now Mandarin Oriental Hotel Group’s First Property In South America. It is now called Hotel Santiago by Mandarin. It was still under considerable renovations when we visited in late Oct 2017, but they managed to isolate most of the construction. It is a great location for access to Santiago, not far from the airport (except in rush hours.) The service was very attentive and friendly. The rooms are very nice for an in-city hotel-- not all will have any decent "view." The pool and relaxation area off the back of the lobby is lovely. The beds and bedding are super.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank KAPAtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Media T, Social Media Team at Hotel Santiago, responded to this reviewResponded November 20, 2017

Thank you for your kind comments,

It is really nice to know that your stay was pleasant, and that like us, you are excited for everything that comes.

On the other hand, we are glad that you enjoyed the location as well as the rooms, pool and gardens.

We will be glad to receive you again!

Best regards,

Social Media Team

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Reviewed October 20, 2017

This the third hotel in the Mandarin Oriental Group that I have stayed in and they have all been excellent.
Hotel Santiago has only recently been bought by MOG who are currently refurbishing it but that work in no way affected my stay and needn't be a concern to potential guests.
I would highly recommend this hotel to anyone.

Room Tip: A kettle to make tea or coffee would be good
  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Z4176OWstephenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Media T, Social Media Team at Hotel Santiago, responded to this reviewResponded November 7, 2017

Thank you very much!

It is so nice to hear this words, to know that you had a wonderful stay and that like us, you are also excited about what is coming!

We hope you visit us again!

Warm regards,

Social Media Team

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Reviewed September 2, 2017 via mobile

Wonderfull hotel within walking distance of the shops and the old town. The room is large and everything is clean and organized. Breakfast in the morning tasty. would recommend staying there when visiting Santiago.

Stayed: August 2017
1  Thank Anna-Marie580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Social Media Team at Hotel Santiago, responded to this reviewResponded October 2, 2017

Thank you for your time and comments, it its such a pleaser to know that you enjoyed your stay with us, specially because you would recommend us.

We are looking forward to welcome you again

Kind regards,

Social Media Team

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Reviewed August 16, 2017

A large, comfortable hotel, Santiago is situated in the hub of the city and is an oasis boasting a beautiful garden and large pool and several restaurants. The rooms are spacious with great views of the city and surrounding mountains. Large shopping mall a few minutes walk away.

Room Tip: Rooms overlooking the garden and pool are nice and you still get views of the mountains
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Jacqueline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto I, Social Media Team at Hotel Santiago, responded to this reviewResponded October 2, 2017

Thank you for your time and comments, it is so nice to know that you enjoyed your stay with us, specially the gardens, the views and the location of the hotel.

We are looking forward to have you back!

Kind regards,

Social Media Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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