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“Nice hotel but under no circumstances get a room facing the street”

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Hotel Plaza San Francisco
Ranked #21 of 198 Hotels in Santiago
Certificate of Excellence
GreenLeadersGold level
Hartford, Connecticut
Level Contributor
250 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Nice hotel but under no circumstances get a room facing the street”
3 of 5 bubbles Reviewed 17 February 2012

I was in room 105 and the traffic noise was louder than the tv at night.

Room was nice and comfortable, I just used hotel as a sort of base camp. Did not do anything but sleep there.

Room Tip: Get room in back
See more room tips
  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelloverdelmundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, 5 March 2012
Dear Guest:

Thank you for your comment. We are working to give our guest a better stay.

Best,

Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,362 reviews from our community

Traveller rating
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    130
    34
    24
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
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  • Danish first
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Texas
Level Contributor
217 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

Stayed here night of Jan 30,212. Overall this is a good hotel, small and boutique.
Service is good and restaurant is fine. Good location makes a difference. Rooms are small and need updating as does the entire hotel. Having stayed just one night hard to give a long review.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TXtraveler67_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, 5 March 2012
Dear Guest:

Thank you for your comment. We'll be working hard this year to improve and update our facilities and rooms in order to give our guest a better stay.

Best,

Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

Amazing accommodation and the absolute best location, right beside the La Iglesia de San Francisco, dating back to 1572, the oldest standing colonial building in Santiago. Easy walking distance to so much in Central Santiago. Enjoyed everything about this hotel

Room Tip: Ask for a room at the front overlooking the street
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AvidTravellers56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, 5 March 2012
Dear Guest:

Thank you for your comment. We are glad to hear that you enjoyed your stay.

Best,

Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

The hotel was an old but classy place. The service everywhere (front desk, room,etc) was excellent. Everyonhe was helpful. The bedroom was spacious and clean. The breakfast was excellent and plentiful.
However, we found the lobby was dark and dingy. The exercise room was just OK.

The main problem we found here was the downtown location. There were few decent places to eat: lots of fast food but few places to dine. We tried to eat at the Italian place next door (La Picolo Italia)but they would not give us an English menue(we'd seen one earlier in the day) and refused to serve us when we said we didn't understand the Spanish. The waiter just walked away from us! We were stunned! When we walked out, no one seemed to care.

The area around the hotel looked decrepit and dirty - lots of graffiti. Not the kind of place you would want to walk around at night.
We had a frightening experience while we were having a light dinner in the lobby bar. There was a big commotion outside. Some hoodlums had run down the street, throwing rocks through windows. A big window plus the front door were broken. The management handled it well: a big gate went up immediately in front of the hotel but no one could go in or out for a while. It was quite scary!
Although we liked the hotel, we were sorry we hadn't stayed in one of the other areas.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skymark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 February 2012

I understand that travelers do not have time for everything. I was rushed & needed cards from my vacation mailed. I gave the desk clerk an extra 10,000 pesos ($29 USD), but no one has ever received a card. (I addressed one do myself). Dishonest staff taints this hotel. I loved the dinner in the restaurant. This place is OVERPRICED! $10 USD for a bottle of water that was 50 cents in the grocery store. Front desk staff were not friendly. Argued about laundry service that I had requested.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MRRONALD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, 6 February 2012
Dear guest:

We apologyze for the problems you had in your stay, we are going to check what happened. Thanks for your opinion about our restaurant.

Best,

Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levin, New Zealand
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 January 2012

We spent 2 nights here - yes its an older hotel but very grand especially in its day. Comfortable and staff were friendly, tidy and clean and both mornings we had a very good breakfast. On the down side: we had a cot in our room (but no baby!), no soap (?unusual) and only 1 dressing gown. We never had any problems with our reservation/booking. They certainly expected us. If traveling through Santiago again, we would stay again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paddyNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, 30 January 2012
Dear Guest:
We appreciate your opinion and we apologize for the problems you had in the room. There must have been a misunderstanding.

We hope to have you back.

Best,

Hotel Plaza San Francisco.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Glos. England
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed 27 January 2012

we stayed a couple of weeks ago in this hotel for the second time - what a let down. Dirty ! and the staff on receotion very rude and unhelpful. The location of the hotel is good - why we went back - not again - lifts did work but not to the floor you chose most of the time!!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denis_Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, 6 February 2012
Dear guest:

Thank you for your comment, we are really sorry for the problems you had during your stay. We we'll check what's going on with the front desk workers and also with the cleaning in the rooms.

Best,

Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Plaza San Francisco

Property: Hotel Plaza San Francisco
Address: Av. Libertador Bernardo O'Higgins 816, Santiago 8330097, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santiago
#5 Spa Hotel in Santiago
#11 Family Hotel in Santiago
#13 Luxury Hotel in Santiago
#17 Romantic Hotel in Santiago
#19 Business Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Number of rooms: 146
Official Description (provided by the hotel):
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city. ... more   less 
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Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel

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