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MikeyD30
Winnipeg, Canada

Hotel San Francisco - a good place to stay in Santiago.

5.0 of 5 bubblesReviewed Mar 24, 2020
We arrived on March 11, with plans to join a cruise, and departed on March 18, several days after our cruise was cancelled (for which we were grateful). During our stay, we always felt safe, were impressed at the sanitization protocols rapidly enacted, and always enjoyed breakfast, served by a friendly and efficient staff. We hope to return to Chile, and if we find ourselves in Santiago, we will definitely re-visit the Hotel Plaza San Francisco.
Date of stay: March 2020
Room Tip: Place the toilet paper holders higher up on the wall beside the toilet. They were very close to...
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Propietario at Hotel Plaza San Francisco, responded to this review
Responded Mar 25, 2020
Dear Mikey

Thanks for the fantastic review,

It's excellent you had such an amazing stay at hotel plaza We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!

We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

Warm Regards!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews bristol restaurant chilli central location five star hotel main sights walking distance breakfast was excellent wonderful hotel junior suite room was large plaza de armas cerro santa lucia early check comfortable rooms location is excellent south america moneda
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Reviewed March 24, 2020

Exellent hotel to stay at. We were going on a cruise that was cancelled so we stayed for extra 5 days and they took very good care of us. The only problem I had was that the cleaning staff did not speak a word in english, since I had to get coffee and toilet paper I had to go to the front desk to ask for it.

Room tip: Learn how to ask for coffee and toilet paper in spanish
Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jonp600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 25, 2020

Dear Jon

We appreciate your valuable feedback and will take all of your points into consideration as we are constantly seeking ways to make our guest experience remarkable.
After the incident with cleaning staff that you reported, we had a meeting with this departament, so this situation will not happen again.
We can't wait to welcome you back home very soon for the next time.

Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2020

The hotel is situated on a main road, the Bernado O'Higgins. We were on the 8th floor in a good size room, with everything you would except from a good hotel. Its ideal location means whether you turn left or right out of the hotel, there is plenty to see. There was a good selection at breakfast that set us up for the day. You have the choice in the evening to go for a restaurant dinner or just have bar snacks, which are more than just adequate. For a hotel, prices are reasonable.
We were there at the start of the Covid 19 virus, with a lot of uncertainty, but I've got to say the hotel and staff went out of their way to help. Well done to everyone!

Date of stay: March 2020
    • Value
    • Rooms
    • Service
2  Thank kennyg345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 25, 2020

Dear Kenny

Thanks for the fantastic review!

We're happy you enjoyed your time with us so much at Hotel Plaza San Francisco! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.

We look forward to hosting you again soon! Have an amazing day!

Warm Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2020

Couldn’t complain. Service was amazing and they went above and beyond to help you.

Stayed during the protest and the city was kinda run down. Graffiti and abandon buildings.

Room was really spacy.

Tip: first timer in Santiago. Organise a taxi with the hotel. It’s cheaper than taxi at the airport. And Uber driver holding up signs at the airport asking you if you want a lift too.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank Peter2987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 25, 2020

Dear Peter

Thank you for your very generous review
We feel very fortunate that you gave us the opportunity to take care of you during you stay

We are so excited that you stay with us was great and experience our perfect services, and especially our staff that always wait for your needs and try their best to exceed your expectations. Thank you once again shared your experience with us.

We can't wait to welcome you back home very soon for the next time.

Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 20, 2020 via mobile

I really liked this centrally located hotel. Our first stop on our first ever trip to South America. From the moment we arrived the staff were exceptionally helpful. Front desk spoke excellent english and were always happy to help.
Breakfast was very good with an amazing choice and the option of cooked eggs, as required. One evening we enjoyed a couple of bloody Mary's and gin and tonics at the bar, which we thought were very reasonably priced.
The room was very comfortable and of a good size. The only thing that stops me giving full marks was the bathroom. It was a climb over bath with a wooden beam across the ceiling where you climb in and out and I bashed me head a couple of times!
If I was ever back in Santiago I would definitely consider this hotel again.

Date of stay: February 2020
Trip type: Travelled as a couple
3  Thank 1883oner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 20, 2020

Dear Guest

We appreciate your valuable feedback and will take all of your points into consideration as we are constantly seeking ways to make our guest experience remarkable.
We regret what happened in the bathroom, we will review it with the relevant department to give you a solution.so this situation will not happen again.
We can't wait to welcome you back home very soon for the next time.

Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 20, 2020

Due to the situation of our cruise being cancelled for the 15th March the hotel couldn’t do enough to help us out with extra nights accommodation until we got our flights sorted out. They were very friendly and helpful in all situations from the bell boy to barman, waitress, reception etc. If only the cruise companies and airlines could take a leaf out of this Hotel’s book they would get return business.
Like the review before me the only thing missing was that place to sit in the sun.
I and my Wife would certainly return here due to the friendliness and compassion the hotel showed from ALL STAFF.
A big thank you
Ian Whitcher

Room tip: Our room was clean and tidy
Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
1  Thank IAN W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 20, 2020

Dear Guest

Thank you for your very generous review, we enjoyed meeting you. Ensuring memorably personable guest experiences is the exact reason our entire team of passionate hoteliers is in hospitality and we are extremely happy we succeeded in doing so during your time with us.

We appreciate your preference and we wait for you again in your early visit to the city.

Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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