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Reviewed November 6, 2022 via mobile

Pretty primitive. It is an Ibis though. No kettles or any glasses or cups in the room. Was there 3 days and despite the “clean my room” sign it didn’t get cleaned.

Sheets and bedding were stained, but it’s cheap and a good location.
Skip the overpriced breakfast and hit the cafes across the road.

Little or no English, so keep that in mind if your Español is iffy.

Room tip: No water available at the hotel to drink so buy it at the supermarket around the corner.
Date of stay: November 2022
Trip type: Travelled solo
Thank alipattSD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 22, 2022

Nice room, nice view. Poor breakfast (with pineapple and orange 'juice' made with powder). Terrible internet, incapable of using Netflix or making a video call. I tried to call reception for about 2 hours - always engaged. Lady at breakfast shortchanged me when I paid in cash. All in all, poor quality and poor service. I'll go elsewhere next time.

Room tip: get a room near the top - less noise
Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
3  Thank pratt_warren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 24, 2020 via mobile

I stayed here for a couple nights and the hotel is in very good shape, everything still smells new.
The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere.
Never take a taxi in Chile!!! They will totally rip you off.
Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.

Date of stay: January 2020
Trip type: Travelled solo
1  Thank 91pablom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luciano Marquardt, General Manager at Ibis Santiago Providencia Hotel, responded to this reviewResponded July 14, 2021
Google Translation

Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Santiago Providencia. Es siempre un placer recibir comentarios positivos.

Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.

Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

Reciba un cordial saludo.

Hotel Ibis Santiago Providencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2019

This was my first time in santiago and i had a pleasant stay. All people are friendly and accommodating. I enjoyed my stay. Clean room, cleab toilet, friendly staff, good location, accessible to many places, safe. highly recommended.

Date of stay: December 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank msmyee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 21, 2019

People at the front desk are nice, also in the restaurant they put a lot of effort to make thigs goes perfectly. I was with a 6 months daughter, and they made her some special food (which was very nice) and so on, but...

On the check in, there was only 1 person and the line was big. Even I'm being gold and have the right on preferential check in, adding that I was with a 6 months daughter, no one gave us attention and took 20 minutes untill my turn comes up. The breakfast in tihs facility is to poor in compare with others, but at least people on the kitchen and lobby are hardwork and makes the things move, even that was complrtely full I had no troubles on eating. The room was very bad, thge bed to soft and was deeping when we were there. The other bed (It was a 3 rrom) was very small and I was beating the desk all the time, and also not that good. And in 7 days, 4 we had problems with the shower which was not warming up. Finally, the price is much higher than another IBIS around South America, and maybe It's time to try new hotels.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank marceuvicente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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