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Cédric M

Highly recommended

5.0 of 5 bubblesReviewed Mar 9, 2021
Very nice hotel, great location. Rooms are very comfortable and on top of everything the staff is very friendly and professional. I was there during the Covid 19 pandemia and we feel very safe thanks to the vigilance of the Staff. Great time. Highly recommended
Date of stay: March 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodrigo Oliveira, General Manager at Hotel Pullman Santiago Vitacura (ex Atton), responded to this review
Responded Apr 2, 2021
Dear Mr./Mrs. Honoces

We thank you so much for such a raving review. It is always a pleasure to receive positive feedback like this one.
I will personally share your comments with our Pullman Vitacura teams.

We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during the Covid19 pandemic. We truly hope we will have the pleasure of welcoming you back soon, whenever you visit Santiago again.

Kind regards,

Rodrigo Oliveira
Operations Manager
#pullmanVitacura
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,890)
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Traveller rating
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17 - 22 of 2,890 reviews
Reviewed March 31, 2020

Our tour manager chose this hotel instead of the usual one downtown to keep us away from the nightly protests.

Room 1906 - view on golf course and Andes. Breakfast is best on our 5 location tour. Try the Sauvignon blanc at the bar. Large room with comfy bed and pillows. Shower nice size, with hand held, semi open, makes puddles on the floor, be careful of slipping. Large counter lots of space.

One American plug (2 prong only) available (still 220), but can use without adapter.

Date of stay: March 2020
2  Thank Pierre S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PullmanVitacura, Manager at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded May 17, 2020

Dear "GGtirevite",

Thank you for taking the time to share your thoughts about your latest stay with us.

It is always a pleasure to read that our guests enjoy the vibe of our vibrant hotel, room view, breakfast, etc.

We will start soon a renovation phase in our hotel. We will pay special attention to your comment on "makes puddles on the floor" in the room 1906. We are sorry for any possible inconvenience, and of course we appreciate your comments!

Thank you again for sharing your experience, and we hope to see you soon in our Pullman Santiago Vitacura hotel, and allow us to earn your 5 stars here on your next Trip Advisor review!

Warm regards,

Rodrigo Oliveira
Operations Manager
Pullman Santiago Vitacura

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2020

We enjoyed our short stay here. The staff was extremely welcoming, helpful and friendly. The hotel is new and modern and walking distance to the large mall. The room was comfortable and very quiet. We really enjoyed dinner at the hotel. The wait staff was extremely courteous and efficient. The food was excellent. Breakfast was very generous. The staff also helped us arrange a ride to the airport which was only 20 minutes away without traffic on a Sunday. We would definitely recommend staying here.

Room tip: Upper floors would give you a great view of the city from any direction.
Date of stay: March 2020
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Alliesfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PullmanVitacura, Manager at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded May 17, 2020

Dear "Alliesfamily",

Thank you for choosing to stay at Pullman Santiago Vitacura and for taking the time to share your experience with us.

We are delighted to read that you had a truly memorable time with us! It is also a great honor to read positive details about our teams, dinner service, and comfort of the room… thank you for such a lovely compliments!

Thank you again for sharing your feedback and we look forward to welcoming you back soon for another wonderful experience.

Kind regards,

Rodrigo Oliveira
Operations Manager | Pullman Santiago Vitacura

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2020

We stayed at the Pullman Santiago for 2 nights, we were suppose to be cruising, unfortunately our cruise was cancelled last minute. The front desk guys were amazing special mention to Juan who was absolutely fabulous, recommending great places to check out around town. Many thanks to staff for organising a late checkout and basically just making sure we were ok. Love this place again thanks everyone.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank F6509KUkarenm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PullmanVitacura, Manager at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded May 17, 2020

Dear "F6509KUkarenm",

Thank you for choosing to stay at Pullman Santiago Vitacura for these 2 nights and for your great comments and highlights for our front desk team, especially Juan. We are very proud of him and therefore always appreciate such positive feedback !

Thank you again for taking the time to share your experience with us! We hope to see you back, whenever you come to Chile again :)

With thanks and regards,

Rodrigo Oliveira
Operations Manager | Pullman Santiago Vitacura

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 9, 2020

We had a lovely albeit short, stay in Santiago at this hotel at the end of our cruise and were well looked after by the very helpful staff. The food here was very good and we would certainly stay here again if back in Santiago.

Date of stay: February 2020
2  Thank Grumpy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PullmanVitacura, Manager on Duty at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded March 9, 2020

Dear Grumpy G,

we love to know that during your short stay with us you could feel our warmth and affection that we put into service, we hope you can come back to visit us very soon, thank you for your warm words, will be transmitted to the team.

Best Regards,
Camilo Finlez
Manager on duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 8, 2020 via mobile

This hotel is away from the city center, and we were moved there by our tour group because of the unrest in the downtown area of Santiago. Our room was spacious, the restaurant and room service were delicious, although the pool was on the cold side it was refreshing.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank prosenesq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PullmanVitacura, Manager at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded March 13, 2020

Dear Mr.prosenesq,
We are glad that you had a safe stay in our dependencies.
In future reservations we remind you that you can always go to our Welcome desk to guide you regarding the places near the hotel to enjoy the city even more.

Best Regards
Camilo Finlez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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