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All reviews boutique hotel small hotel great location top floor lovely little hotel lovely park main sites lastarria neighborhood friendly hotel walked everywhere speak english within easy walking distance one night stay central location modern rooms chilli big city
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Reviewed September 27, 2015

Great small hotel, well run, good food. Could not ask for more.
Big room well sound insulated. Friendly helpful staff who mostly understand English. The food was great and not overly priced. Not cheap but it is in a big city.



  • Stayed: September 2015, travelled as a couple
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Review collected in partnership with this hotel
Thank harryjor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seb_Cortes, Director de Recepción at Su Merced, responded to this reviewResponded November 15, 2015

Dear Guest,

Thank you for posting your review about our hotel.

We are glad to hear that you were satisfied with your stay here and that you appreciated our services, especially the good food and our very friendly staff.

We would be pleased to have you back at Su Merced Hotel soon again!

Best Regards,

Paulina Toledo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2015

This boutique hotel has all the amenities you could want. The lounge/balcony on the top floor is wonderful for reading and sitting outside. The staff is very welcoming and helpful. They truly made my stay enjoyable. The location is across from a park and the river, just a few blocks from an artisan market and Bellavista Patio. Highly recommend.

  • Stayed: September 2015, travelled solo
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Review collected in partnership with this hotel
1  Thank jscaguiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seb_Cortes, Director de Recepción at Su Merced, responded to this reviewResponded October 18, 2015

Dear Guest,

Thank you so much for your nice words. We are glad to know that you had a wonderful experience here.

I think your comment summarizes completely the image that we want to project as a hotel. Thank you for mentioning the helpful staff, our lounge and the central location.

We wish you all the best and we hope to see you again!

Best Regards,

Paulina Toledo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2015

Really enjoyed our short stay or 2 nights here. great bed and room. great restaurant and breakfast and everyone very friendly. We had room 9 ( in the pictures) with our own little balcony and even though it was freezing for us, it was so easy to walk to the many things to see and do in the city through the adjoining park and streets. Only minimal comment would be the check in and check out were very manual and seemed to take a long time. Something we did not in other SA hotels as well though.

  • Stayed: August 2015, travelled as a couple
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Thank Moya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seb_Cortes, Director de Recepción at Su Merced, responded to this reviewResponded September 20, 2015

Dear Guest,

Thank you very much for taking the time to comment on your experience.

We are more than happy to hear that your stay was comfortable and that you could see and do many things during your visit to Santiago.

Thank you for highlighting the Balcony, your room, the Restaurant, and all the details and areas that create our hotel.

Be sure that we will let the owner know about your opinion of the check in and check out.

Looking forward to welcoming you again,

Paulina Toledo

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Reviewed August 29, 2015

This is a great little boutique hotel with a lovely breakfast room which doubles as a restaurant for lunch and dinner. The staff could not be more helpful and their English is fine. The room was spacious and comfortable and the rooftop pool swim able at the end of August- if a tad nippy!! There is also a little lounge area where you can make yourself a tea or coffee- and I also spied some homemade cakes there one afternoon- the staff really want you to enjoy your stay- they also arranged a day tour for us. The location is fantastic with easy walking to so many points of interest. We highly recommend this delightful establishment.

  • Stayed: August 2015, travelled with friends
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Review collected in partnership with this hotel
Thank Steph52_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 18, 2015

This hotel is great for the price, modern and clean rooms, location close to nice restaurants and the hotel has it's own restaurant which was quite nice and breakfast was fantastic! Staff were all very helpful and friendly and spoke excellent English. Highly recommend. Only downfall is no sound proofing, very noisy but I've found this in every hotel I've stayed in over the last 4 weeks in South America.

  • Stayed: July 2015, travelled as a couple
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Thank lozz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seb_Cortes, Director de Recepción at Su Merced, responded to this reviewResponded September 6, 2015

Dear Guest,

Thank you for your comment about your experience at Su Merced Hotel. We are delight to read that you had a very good time staying here.

Regarding the noise, since the hotel is located in the heart of the city, it is inevitable. However, most of our rooms that face the main street have double glass, which have helped to reduce considerably the amount of noise.

Also, thank you for your kind words regarding our staff. We work very hard every day to give the best of us to our guests.

We look forward to having you stay with us again soon.

Best Regards,

Paulina Toledo

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