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Reviewed October 5, 2015

A hotel should be unique but this is just a plastic business hotel and you could be anywhere in the world. Needs to improve on original purpose of being in Ecuador. Some staff surly and whilst trying to rest from jet lag was interupted 3 times by hotel staff who try to hard to please on occasions.

Room Tip: Best views on the west side and get highest floor possible.
  • Stayed: September 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank michaeldb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded October 7, 2015

Dear guest:
Thank you for you comments regarding your stay with us, receive our sincere apologies because we haven't fulfilled your expectations. Your comments have been headed adequately.
We hope you comeback in the future and give us a new opportunity to serve you in this beautiful city. Our goal is to create excellent and unique memories for our guests.
Cordially
Edison Riofrío
Quality Coordinator.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2015

stayed about 2 months in J W Marriott, leaving today, will recommend it very much, staff General manager Mr. Carlos Franca, Thomas Edison, business center , front desk, executive lounge housekeeping did their best to make me feel at home. The pool is wonderful used it about it 3 times a week, and is warm, the sushi bar is very good and opens till midnight.

  • Stayed: August 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this reviewResponded October 5, 2015

Dear Mr. David M,

Thank you very much for your kind comments about our hotel, we will pass them on to all our team. We are so happy to know we have succeeded at making JW Marriott Quito your home away from home.

We are very pleased to hear that you enjoyed your stay with us and look forward to having the opportunity to welcome you back at the JW Marriott Quito.

Kind regards,

Maria Belen Ubidia
Social Media Executive
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2015

Staying in this hotel does not give you a sense of staying in Quito but it provides great comfort for those travelling for business or a period of time. All the comforts of home plus more. The pool and gym are fantastic. The pool is heated and large enough to do some laps. We ate breakfast in the hotel every day and it was great. Huge selection of the regular stuff plus local favorites. The fruit choices are amazing.

  • Stayed: September 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank dlpnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this reviewResponded October 5, 2015

Dear dlpnewyork,

We appreciate your review and sincere comments. Staying at JW Marriott Quito may not give you the sense of staying in old town Quito, but it does give you the opportunity to connect with our wonderful and local associates who are always willing to go above and beyond to enhance your tourism or business experience in Quito. Plus, we are only an 8 minute ride away from Old Town.

At JW Marriott Quito we offer great comfort and high quality service, as we look to be your home away from home. We thank you for making the most out of our installations and enjoying our delicious buffet breakfast. We are happy to know you tried some of our local favorites and you enjoyed our unique fruit selection.

We would be so happy to welcome you back in the future.

Thank you for your preference.

Kind regards,

Maria Belen Ubidia
Social Media Executive
JW Marriott Quito

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Reviewed September 29, 2015

Hotel worked well for our small conference ( approx 50) - on site lunch buffet in Mexican style restaurant was outstanding. Rooms clean and good size, decent gym and pool area. Lobby bar has great sushi - fresh and the tempura shrimp was amazing.

Hotel cars more expensive than taxi into old town - however hired one for a couple hours to tour around - not expensive and worthwhile.

  • Stayed: September 2015, travelled on business
    • Value
    • Location
    • Service
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this reviewResponded October 5, 2015

Dear Paul P,

We are so happy to know you had a wonderful experience at our hotel. It is great that you were here to try our exclusive Mexican Festival buffet, made by our Mexican Executive Chef. We will be sure to pass along your comments and congratulate our Don Porfirio staff.

On another hand, we are happy to know you found our rooms to be comfortable and clean and that you enjoyed our Heatlh Club. Our resort-like pool is so relaxing for a good swim after a workout at the gym.

Our bar The Exchange is such a nice place to spend an evening. We pride ourselves from our inviting ambience and fabulous food (such as the shrimp tempura you mention!).

As for taxis, we partner with an independent executive taxi company; and even though they offer prices a little bit higher than ordinary taxis, these are completely safe and guaranteed.

We kindly thank you for your review and hope you can visit us again soon.

All the best,

Maria Belen Ubidia
Social Media Executive
JW Marriott Quito

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Reviewed September 28, 2015

We spent a few days in a business trip, hotel recently renovated, spacious bedroom and optimal bedding. Breakfast, abundant, though we would have expected, for the price, a better variety of the food on offer. The definitely bad part is the health spa. Pool, though nice, was dirty (found some unmentionable items while swimming), fitness area so so, a so-called spa, included a small Finnish sauna (at low temperature), an old whirlpool and very poor relaxing area.. little to little for an expensive hotel.

Stayed: September 2015
Thank ristom1322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this reviewResponded September 29, 2015

Dear ristom1322,

Feedback from our guests is always appreciated. We will certainly focus on your suggestions.

I´m glad your overall experience in our hotel was positive, and that you enjoyed our new renovated rooms.

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