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“Beautiful Hotel, Excellent Location”

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JW Marriott Hotel Quito
Ranked #11 of 113 Hotels in Quito
Certificate of Excellence
Reviewed 13 September 2017

Beautiful hotel, beautiful flowers, very convenient. We stayed here for 3 nights prior to our Galapagos Cruise. Rooms were large and comfortable. Our package included the wonderful buffet breakfast......one couldn't ask for more.
Concierge was well versed and able to help us accomplish all our private sightseeing wants and needs.Hotel is in a safe area with many restaurants located within walking distant along with the main shopping area-affording us many options and choices.
First choice returning to Quito!

Room Tip: We always ask for an outside facing room in quiter section of hotel
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  • Stayed: June 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this reviewResponded 18 September 2017

Dear Carol M,

We hope your Galapagos adventure was everything you hoped and that you also enjoyed your visit to Quito. Did you know Quito is the first capital city to be recognized as a UNESCO World Heritage Site?

We are happy to know our Concierge was able to assist you and that you made the most out of the hotel’s location.

Please come back soon!

Maria Belen Ubidia
Marketing Senior Supervisor
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 34 of 1,661 reviews

Reviewed 12 September 2017

This hotel was grand upon arrival. Huge lobby, beautiful flowers, large pool with waterfalls...so we were disappointed upon check in when the previous guest was unable to check out and we were shuttled down the road to the Holiday Inn. A family of 5, our last night in South America. Very disappointing. With such a large hotel, I find it so hard to believe they could not accommodate us. They comped us a free meal at the restaurant. So we show back up, look through the menu, get excited to order, to only then be told that free meals are a limited menu. So about 70% of the menu was scratched off and we had to order that way. Ridiculous, if you are going to comp a meal, comp a meal, or provide a dollar amount and let us order what we want. I was the only one in the family with a 2nd night so I did get to check into the hotel the next night and they upgraded me to a suite, and club level and made that night special. But between being denied our reservation the first night, and the confusion over the comped meal, it just wasn't enough. Seems like a really great hotel, it's just too bad we got the raw end of the deal. Not sure I can trust a reservation again!

  • Stayed: October 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Caroline F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this reviewResponded 14 September 2017

Dear Guest,
Your feedback is very appreciated, as it is a great opportunity for us to improve our service and procedures. Thank you for sharing your experience with us, we are investigating the case in order to find out the cause of the issue.
By the other hand, I’m so glad you had the opportunity to stay your last night at our hotel, and that we could make it special for you.

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Reviewed 11 September 2017

We stayed here for two nights prior to a Galapagos cruise and found everything to be just perfect. I'm a Gold Marriott member and got upgraded to a room with a huge balcony. Very comfortable, as you'd expect from a JW Marriott. Modern room with comfortable beds and a good shower. The concierge lounge was one of the best with a huge spread of appetizers and desserts. You could actually make this your dinner if you wanted. However, there are some good restaurants as well. We had both dinners at the Bar area - they make a really awesome cheese/potato soup that's a specialty of Equador. There's also a full service restaurant but they had no vegetarian options for me except for salads. We are not early birds, so didn't make it for breakfast.

The hotel is in a decent area - there are some bars and restaurants within a quick walk. Everything felt very safe. It's a bit of a ways from the historic area. We arranged a private day tour through the hotel that took us to the main sights of the city at a very reasonable price.

The hotel has a nice pool area, including hot tub. There was a bar but it wasn't open (perhaps it's only open in high season).

There are a few language issues, but nothing major. You can always find someone to help.

Overall, great stay - I'd stay again if my travels bring me to Quito.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Sunny77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this reviewResponded 18 September 2017

Dear Sunny77777,

Thank you for being a loyal Marriott Rewards member and for choosing to stay with us during your visit to Quito. We are happy to know you liked our Terrace Room, it is beautiful and the view of the city is stunning.
As you mention, our Executive Lounge has everything you need to fulfill your expectations. You have a complete breakfast and snacks for lunch and dinner, plus a unique view of the city.
We appreciate your comments on our facilities and we have taken these into account about our pool bar.

We sincerely wish you can visit us again soon.

Thank you for your preference,

Maria Belen Ubidia
Marketing Senior Supervisor
JW Marriott Quito

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Reviewed 10 September 2017

This is by far one of my favorite Marriott hotels I've stayed at! The customer service is absolutely great! The rooms were very modern, clean and spacious and the executive lounge at the hotel was great as well. The food was so good we didn't even want to go outside to find a restaurant. Def would come back here!

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Justyna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this reviewResponded 18 September 2017

Dear Justyna K,

We are happy to know we are among your favorite JW Marriott hotels and that our customer service exceeded your expectations. We renovated our rooms just one year ago and we took all of our guest’s concerns in account in order to create a room that fits your needs and wants. It is great that you visited our Executive Lounge and made the most out of all the benefits it offers.

We hope you can visit us again soon, we have also delicious restaurants we’re sure you’ll like.

Kind regards,

Maria Belen Ubidia
Marketing Senior Supervisor
JW Marriott Quito

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Reviewed 10 September 2017

We enjoyed our stay at the hotel. The front desk staff was professional and helpful. The rooms were nicely appointed, with comfortable beds, reasonable lighting, and adequate outlets. Our breakfast was included. The food was good although the room can get very packed with somewhat marginal service due to the volume. The staff was always pleasant. There are several good restaurants within walking distance.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this reviewResponded 18 September 2017

Dear Cynthia P,

Thank you for choosing us during your visit to Quito, we hope you enjoyed our beautiful city. Our rooms were recently renovated and that is why we have beautiful facilities and décor. We are glad you tried our breakfast buffet, did you like the smoothies and omelets? You can create your favorite drink and recipe, respectively.

We have many restaurants in our hotel where you can try various food and delicious local recipes.

It would be wonderful if you could visit us again soon.

All the best,

Maria Belen Ubidia
Marketing Senior Supervisor
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

I was heading to the Galápagos Islands for a cruise and the booking included a 2 night stay before the cruise at the JW Marriott in Quito.
The hotel is about 45 minutes from the airport sitting in a large plot of land with a connecting shopping center.
We had access to the Executive Lounge which provided a good selection of breakfast items and evening hors d'oeuvres.
The room was spacious and functional.
The hotel is among the best Quito has to offer.

Stayed: September 2017, travelled with friends
Thank msprenger001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this reviewResponded 15 September 2017

Dear msprenger001,

We hope your trip to the Galapagos was amazing! The islands are the real paradise. Thank you for staying with us prior to your adventure, we are happy that you liked our executive floor, renovated rooms, and delicious food.

It would be great to welcome you back soon!

Kind regards,

Maria Belen Ubidia
Marketing Senior Supervisor
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

My wife and I used Marriott points for a 2 night stay at the JWM in Quito. We paid a reasonable upcharge to upgrade our room to a terrace, and the upgrade included an excellent breakfast and access to the executive club, which was excellent and the upgrade was well worth it. The hotel helped arrange all transfers from the airport (about 40 minute drive) and local private guided tours to Otavalo and the Equator. All amenities were in fine working order and the room was very comfortable. We stayed on the 9th floor and there is a bit of traffic noise from the major byway which fronts the hotel, but the traffic dies considerably after 9PM and there was no problem with the peace and quiet. The area surrounding the hotel seemed safe, however we did walk about 1 mile to Foch Plaza and on our return (around 11PM) the streets were deserted which made us a bit uncomfortable until we got back to the immediate area of the hotel. I would highly recommend this hotel for someone seeking the standard features of an upscale chain. Though we redeemed points, the nightly rate would be well worth it. Quito is a lovely, safe and clean city and the JWM is an excellent option for your stay.

Room Tip: Shoot for an upper floor room with a large balcony.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this reviewResponded 15 September 2017

Dear Paul A,

Thank you for staying with us and upgrading your stay to our Terrace Room! We hope you enjoyed your beautiful view and made the most out of the terrace space where you can have breakfast. We are glad you liked our executive floor and all the benefits that it includes.

Our hotel is located in a key place in Quito where you can walk around and discover the city.

Please visit us again soon.

Kind regards,

Maria Belen Ubidia
Marketing Senior Supervisor
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#6 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Price Range: $217 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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