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“Comfortable hotel”
Review of Hilton Colon Quito

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Hilton Colon Quito
Ranked #21 of 116 Hotels in Quito
Certificate of Excellence
Reviewed 31 August 2017

Stayed both before and after a trip to the Galapagos. Comfortable rooms, good hotel facilities, helpful staff. Breakfast rather predictable, fruit juice awful with flavours of juice I'd never heard of.

Room Tip: Higher floors seem better
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  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SpikeF44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 15 September 2017

Dear Guest
We would like to thank you for your review, is a huge pleasure to know you have enjoyed a fantastic stay at our hotel during your visit to Quito. We are glad our rooms and service as well as the hotel facilities have been to your liking.
Once again we appreciate your time and comments, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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70 - 76 of 1,485 reviews

Reviewed 25 August 2017

Lovely room with good facilities. Excellent breakfasts available from 4am for those early flights! Staff were very helpful, especially as there was a mix up with our booking. Large hotel in a convenient location for walking around. Food was good and catered for vegetarians.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Reena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 28 August 2017

Dear Guest
On behalf of Hilton Colon Quito we want to thank you for your nice review. We are delighted to know you have enjoyed a nice experience during your stay with us. It also makes us very happy to read you could taste the variety of Ecuadorian specialties of our Breakfast Buffet made with the warranty of Hilton.
Once again we appreciate your time and comments, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

As you can see the name speaks for itself. The service is A+ and the rooms are magnificent. You will get a good night sleep here. Has spa, gym facilities. You will enjoy your stay here but it does come at a price.

Room Tip: pay for the name and expect to pay for a bigger premium
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  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Service
Thank betazoidx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 28 August 2017

Dear Guest
We appreciate your review about your recent stay at our hotel. We are glad to know that our rooms and staff´s service have been to your liking, is also a huge pleasure to know you have enjoyed our facilities such as spa, heated outdoor pool and fitness center.
Thank you for choosing to stay with us, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

We used this as our base while in Ecuador and made side trips from here to Otorvalo, The Galapagos, and Cuenca. This allowed us to leave luggage during our side trips. Thus we got to experience the efficiency of the front desk and concierge (who looked after the luggage). Invariably everything worked, we got a late check-out until 3:00 pm one day and paid for a half day which give us the room until 6:00 pm on another
Overall I would rate this as a very good hotel. The location initially seems a little out of the way until you realise that distances are quite small in the new town and that a taxi to the old town only takes ~ 10 minutes and costs $3-5. We ended up walking to dinner every night and did not feel uncomfortable with the environment.
Breakfast was OK, but some of it looked a little tired at 9:00 am having been setup for tour groups at 4:00 am. There are is limited Ecuadoran options, and surprisingly little variety in fresh fruit which is in contrast to the availability at the local markets. The staff seemed disinterested, which was not our experience at the front desk, and were generally slow with the basics like coffee. The egg station was good. Better service was obtained in the bar and in the attached café “ Sal & Pimienta”.
The rooms were a good size (we opted for a king size bed) and had two arm chairs. Typical Hilton bed, the pillows were below par and in one room the towels should have been retired. There was plenty of hot water and good shower strength. Good WiFi, although you could only connect three devices ( we both had computers and phones so this was an issue).

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Bearded_Beast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 28 August 2017

Dear Guest
Thank you for the time taken to write your review. We are glad you have enjoyed a pleasant stay at our hotel during your last visit to Quito; also it makes us happy to read our rooms, as well as our facilities and location has been to your liking. At Hilton we care about our guest experiences’ and your suggestion will help us to keep improving our service.
Thank you for choosing to stay with us, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office Manager

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Reviewed 2 August 2017 via mobile

I stayed for business and had a Seminar here too.
Great experience, rooms are very comfortable, food is amazing as well as the attention.
And they have the most complete gym I've ever found in any hotel.
Highly recommended.

Stayed: July 2017, travelled on business
Thank tanita71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 8 August 2017

Dear Guest
Thank you for the time taken to write your review. We are happy to know that both service and rooms have been to your liking, as well as our Hilton Fitness equipped with latest generation of cardio and strength training equipment.
Thank you for choosing to stay with us, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office Manager

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Reviewed 2 August 2017

Spent a couple nights here recently on a tour and thought it average but very nice non the less. Food was so-so and the rooms while having a nice view were all very non-descript. You cannot go wrong with the hotel but if you have the means, go a bit more upscale.

Room Tip: Ask for a room with a view of the city
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  • Stayed: July 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Carbonara46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 4 August 2017

Dear Guest
Thank you for the time taken to write your review. We are very sorry to read we were not able to meet your expectations; At Hilton we care about our guest experiences and your suggestion will help us to keep improving our service.
Thank you for choosing to stay with us, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

We stayed here for three nights on our way to the Galápagos Islands the staff were really friendly and helpful.
The rooms are large, very comfortable and food is good. The fresh flowers in the reception area and bedrooms are fantastic - we saw huge displays of fresh roses ( over 200 in one display) which were stunning.
The area around the hotel is good with restaurants and a park and about ten mins taxi to the Old Town.

A good hotel, very clean and very friendly.

Stayed: July 2017, travelled with family
Thank Creditspree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColonQuito, Front Office Manager at Hilton Colon Quito, responded to this reviewResponded 8 August 2017

Dear Guest
We would like to thank you for your kind review. We are glad you found our location very convenient, at the heart of the city, near to Quito´s Spanish colonial and two marketplaces, where our staff is always willing to meet your expectations.
Once again we appreciate your time and comments, hope to welcome you again.

Best Regards
Bernardo De La Calle
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Colon Quito

Address: Avenida Amazonas N 19-14 | and Patria, Quito 170150, Ecuador
Phone Number:
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Quito
#10 Business Hotel in Quito
#12 Luxury Hotel in Quito
#16 Romantic Hotel in Quito
Price Range: $178 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Colon Quito 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
Strategically located in Quito, the capital of Ecuador, the Hilton Colon is only 15 minutes away from Mariscal Sucre International Airport, and is surrounded by cultural, tourist, commercial and financial centers. Our excellent location is only minutes away from the old Colonial ... more   less 
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Also Known As:
Hilton Colon Quito Hotel Quito
Hilton Hotel Quito
Hilton Quito

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