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“Nice place, but a day trip is all that it is worth”

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Shantidham Hotel Boutique & Spa
Ranked #70 of 113 Hotels in Quito
Reviewed 22 May 2016

We were greeted upon arrival, which was right around 1pm. We mentioned that we would like lunch and were clearly met with surprise- this hotel does not have a restaurant- or many options for food, so keep that in mind with your booking. After given a wait time of 30 minutes we went to settle into our rooms. The room was as pictured, clean and was quite nice, with a nice shower and jacuzzi tub! This is where the rest of my report turns average. I was then informed the food was all still frozen so lunch would take an hour, ok no problem, let's hop in the pool before eating. Other guests had left their drinks by the pool side and they started to collect ants. I can look past this we are in a nature place so ants come with it. After 30 minutes or so a staff member cleaned it up. After our dip the food came and it was underwhelming, cold shrimp, and raw chicken, pretty gross. When asked if we wanted dinner (thought this would be a no brainer as we are staying overnight), we were told we have a choice of chicken or beef. To save the suspense this meal was slightly better but not worth the 20 a piece. We also asked for a bottle of wine, they poured it for us, which I tasted and immediately told them it had gone bad. They only had one more half bottle and that too had passed its shelf life. So we figured ok let's take a dip in the jacuzzi by the pool (mind you I asked at 4pm if it was working because it was cold). I was told it takes an hour to heat up. So I turned it on and let it run for two hours. It was not hot, after dinner I asked again, the staffer did some checking and said he could fix it. After a while he told us to wait an hour before it would get hot. So we drank our spoiled wine and waited, you guessed it, 90 minutes later no change in temp. Our total bill for less than 24 hours was approx 350 (for really two people) This did include a massage that my wife got, she said it was nice. For the prices they charge this is a big disconnect for the service you receive, now granted we were the only people staying the night this place is just average with nice services like massages.

  • Stayed: May 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DubParkAllstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 10 reviews

Reviewed 19 January 2016

This hotel is absolutely beautiful and the staff and owners are so helpful and friendly! My husband and I stayed in the hotel both before and after our Galapagos cruise and it was a great place to depart from and return to. The room we had (Junior Suite) is beautifully decorated and it was the most comfortable bed we had in Ecuador. The en suite Jacuzzi tub is amazing, and you also have access to a TV room right outside your door, as well as the kitchen, gorgeous pool and dining areas.

The hotel has two adorable dogs and a sweet cat, that were fun reminders of home. The hotel arranged for airport transfers for us at a reasonable rate, and they were always prompt. The town of Cumbaya is really nice! We liked it even more than Quito. Great restaurants, shops, bakeries, and an inviting town square.

Highly recommend this hotel as an option closer to the airport (about 25 minutes) or even as a base to visit downtown Quito.

Room Tip: Loved the Junior Suite!
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  • Stayed: January 2016, travelled as a couple
    • Value
    • Location
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Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia E, Director General at Shantidham Hotel Boutique & Spa, responded to this reviewResponded 23 January 2016

Dear Elizabeth,

It was a pleasure to have you in our hotel! Thanks for all the nice comments you are giving us, it will be amazing to have you, your husband or your friends and family on our hotel again.

Once again, thank you

Mercedes de Ramirez
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2015

They saved my life.....this phrase is often used as a figure of speech, but on this occasion, it is not. Having succumbed to altitude sickness, the hotel owner, Mercedes, cared for me as though we were family. The spa manager, Marlene went out of her way on numerous occasions to tend to me and was by my side as the Red Cross came to intervene. Patricia was invaluable as she speaks wonderfully good English and was able to translate and explain what was happening to me. The hotel staff was as concerned for me as my husband was. Mercedes' staff looked for ways to make me more comfortable and celebrated when I recovered.
Beyond all that, I can highly recommend this hotel for comfort, attention to detail, and gracious hospitality. We were able to convene our meetings with our group with efficiency and professionalism due to the amazing staff of Shantidham. The views were spectacular and the amenities plentiful.
A weekend is not enough time to do justice to the hotel, or to yourself for that matter. However, if that is all the time you have, dedicate it here and leave rested and relaxed.

Room Tip: Plan to enjoy the spa facilities; you will be so glad you did. The suites are amazing!
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  • Stayed: March 2015, travelled on business
    • Value
    • Location
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5  Thank ChupiesUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia E, Director de Relaciones Públicas at Shantidham Hotel Boutique & Spa, responded to this reviewResponded 30 March 2015

Dear Rebekah, thanks for your review, for all of us was a great pleasure to have you all here. For us a client is more than that, is part of Shantidham family. We all glad you recoved so quickly. We had a great time hosting your congress and enjoying Joshua´s cute face to get more peach lol, we hope to have you guys back soon.

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Reviewed 7 January 2015

Gorgeous view, I Love how they treat their guests!!
My daughter had the very best day of her life with a pool party, it was a total success!
I Also celebrated my birthday in the spa and it was superb!

  • Stayed: December 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank Veroalexgue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia E, Director de Relaciones Públicas at Shantidham Hotel Boutique & Spa, responded to this reviewResponded 19 March 2015
Google Translation

Querida Vero!! que gusto saber que todos disfrutaron de la fiesta tanto de tu pequeña como el día de Spa con tus amigas!! Shantidham está para convertir todos tus sueños realidad! Estamos a las ordenes para lo que necesites!!

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Reviewed 5 November 2017
Google Translation

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Mercedes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2016 via mobile
Google Translation

Stayed: July 2016, travelled as a couple
2  Thank ManenaVasconez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2016 via mobile
Google Translation

Stayed: June 2016, travelled on business
1  Thank Jeannet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shantidham Hotel Boutique & Spa

Address: San Pedro del Valle de Nayon, Calle Cochaloma S4-16 y Moraspamba | cerca de Nayon Xtreme Valley, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #70 of 113 Hotels in Quito
Price Range: $151 - $154 (Based on Average Rates for a Standard Room)
Number of rooms: 15
Official Description (provided by the hotel):
Shantidham esta ubicado en San Pedro del Valle de Nayon, a 8 Kms. de Quito y a 6 Kms. de Cumbaya, contamos con vias de acceso desde los diferentes puntos de la ciudad. Cumbaya es una zona de desarrollo comercial y residencial de Quito, con centros comerciales de lujo, restaurantes y zonas de esparcimiento como cines, bares, discotecas. Tambien estamos muy cerca al nuevo aeropuerto internacional de Quito. ... more   less 
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