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1 - 6 of 137 reviews
Reviewed January 23, 2018

Just far enough from the center of the city to be out of the tourist area, i.e., good access to airport and bus station. Nice breakfast buffet. Only a couple good restaurants nearby, but a taxi to or from the city center is only $2 or so (or 1/2 hour to walk there). Staff is extremely friendly and will go out of their way to help; their English skills are not great, however, so be prepared to use a dictionary or sign language if you're not conversant in Spanish. Very clean. Modern amenities. Nice sitting areas on stair landings. Noise from the street is a bit much, which is why 4, not 5 stars. Overall, very good value.

Date of stay: December 2017
Thank AnywhereBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 6, 2017

My husband and I stayed at Kuna Hotel from 11/22/17 to 11/30/17. Clean room, hot water, good breakfast buffet, and cozy sitting areas. But what really impressed me was the staff. For example once the hot water wasn't working. As soon as I let reception know, it was attended to immediately. I was sick one day during our stay, and staff was attentive and helpful while I recovered. We would definitely stay here again.

Room tip: higher rooms are quieter.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MaineCate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 16, 2017

We'll return to Cuenca and I certainly want to stay here again!

We loved almost everything about this place: the staff, the food, the prices, the room, the little lounges on every floor - everything was wonderful. The staff was incredibly helpful and so nice! (Unlike a lot of places, you get the feeling that they actually like their jobs.) The food was excellent, whether it was served at their restaurant or via room service, and very reasonably priced. The only downside was that it got very warm and there was no way to control the temperature in the room (as far as we could tell) other than opening the windows.

One or two of the ladies speak English, but a knowledge of Spanish is important.

Date of stay: April 2017
Thank Reese Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuna T, Gerente at Kuna Hotel, responded to this reviewResponded May 30, 2017

Dear Reese

Thanks for such a flattering comment, it is very gratifying for us to know that it took part of your valuable time to share your experience in the tripadvisor community.

We are very pleased to know that you enjoyed our servIce that is characterized by always providing quality and warmth, our goal is to make your stay the best choice and a experience unforgettable, our staff is always ready to do so, because take care and pamper of you is our greatest satisfaction.
We hope very soon to have the opportunity to serve you again.

Hotel Kuna your new home in Cuenca - Ecuador

Sincerely,
Ing. Oswaldo Vanegas - General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 12, 2017

Very, very friendly staff and clean, comfortable rooms. Restaurant was great and they delivered room service as well. I had a problem with the hot water in my shower and they came to fix it immediately. Will definitely stay here again when I am in the area

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank tupelohudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuna T, Gerente at Kuna Hotel, responded to this reviewResponded March 13, 2017


Dear Mr. Hudson

Thank you for sharing your experience with the Tripadvisor community and for your valuable time writing it, we are very pleased to know that you enjoyed our service, we are characterized by always providing quality and warmth, our goal is to make your stay the best choice.

Because we know how to take care and consent to our guests, Kuna Hotel, your new home in Cuenca - Ecuador awaits you.

Sincerely, Ing. Oswaldo Vanegas - Kuna Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 6, 2017

The Kuna Hotel is gorgeous. Because, there are beautiful bedrooms, and there are many services like: wifi, hot water, privade bathroom, guest kitchen, house keeping, all kinds of food. Also, there are many good host, and there is quiet atmosphere.
The hotel has spaces especially for children, also some green areas. the attention is excellent.
I recommend this great place to all people who want to enjoy with their family, since this hotel is very cheap, and they also offer some free services.
People are very busy in daily activities, and do not rest, I think we should all visit new places, and enjoy together with our family and friends, I think this would be very good to have a comfortable and healthy life.

Room tip: The hotel is very quiet..
Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Service
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuna T, Gerente at Kuna Hotel, responded to this reviewResponded March 13, 2017


Dear Elizabeth

Thank you for highlighting the qualities of Kuna Hotel and in turn taking part in your valuable time to share your experience with TripAdvisor travelers, it is very gratifying for us to have made your stay an unforgettable experience, we are an avant-garde hotel that cares about Take care of every detail so that the guest is always satisfied with our service.

We hope very soon to have the opportunity to serve you again ...

Sincerely,
Ing. Oswaldo Vanegas - General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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