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Incredible experience

We had a great experience working with sun gate tours. From the moment we arrived in Cusco, to our... read more

Reviewed 1 week ago
andriapasquel87
,
Leesburg, Virginia
via mobile
Excellent service!

My family (5 adults) went to Cusco and hired sungate tours for our trip to Machu Picchu and an ATV... read more

Reviewed 1 week ago
Natalie P
via mobile
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Reviewed June 3, 2018

We just got back from an amazing trip through Sun Gate Tours. Peru and the Inca Trail have been on our bucket list for many years. My husband and I are now in our 60s, so we knew the time was now. Sun Gate Tours put together a wonderful trip for us. Jonathan Goldsmith was extremely helpful in putting together our itinerary, suggesting the Colca Canyon trip first to help us adjust to the altitude. We loved seeing the Colca Canyon, Andes condors, vicunas, llamas, alpacas, gorgeous wild flowers and much more. We loved our tour of the Sacred Valley. The Inca Trail was all we hoped for. Our guide, Daniel, was outstanding. Florintino, our chef, and his team were incredible. Of course, Machu Pichu was the highlight of our trip. Throughout it all, we felt very supported by the Sun Gate team. They took all of the worry out of the travel, leaving us to enjoy this amazing country. I would highly recommend Sun Gate Tours for anyone planning a trip to Peru. Rebecca

Thank rhuston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, Public Relations Manager at Sun Gate Tours - Day Tours, responded to this reviewResponded June 6, 2018

Dear rhustin,

It was a pleasure to know you personally and talk a little bit about your visit to Peru and also about of your exciting trekking to the Inca Trail.
We are so happy to read your review which in few words you explained the way we work, this make us feel like all of us are doing a good team-work.

We are so glad you enjoyed your tour Colca Canyon and Inca Trail- 11 days with us and we are going to tell our staff about your nice words to them.

Thank you so much for taking tours with us and if you are coming back we are definitely going to give one more time our best service.

Kind regards

Customer Support
Doris Gonzales

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Reviewed May 22, 2018 via mobile

My wife wanted to see arqueological sites in Peru. As first time to Peru, I had David from Sun Gate to help plan our trip.
Everything was great, from first day pick up, all travel and accommodation was greatly planned. We had the Nazcar Lines, although our seats were a little obstructed by the aiplane wings, everything else were great.
Then, we flew to Cusco and there were Richard who accompanied us most of them way. We visited various sites, and Richard was very knowledge and kind to explain everything. In our vista dome train to Machu Picchu, where Watson guided us and led us to the important places and show us where to go at our free time. He gave us tips for our next day trip.
In all this trip, we were promptly received, everthing went smooth, no rushing, good hotels and transportation.

Thank Ming C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, Public Relations Manager at Sun Gate Tours - Day Tours, responded to this reviewResponded May 24, 2018

Dear Ming C,

Thank you so much for your preference choosing us as you travel company also, your kind review will motivate us to improve our travel service. I will share with the staff of Sun Gate Tours that you were satisfied in your taking the service in your trip. We hope to see your wife and you again and help you organizing your trip in Peru destinations that may have in the near future.

Best regards,

Client Support,
Doris Gonzales

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Reviewed May 6, 2018

Sungate tours helped us avoid a potential nightmare while we were in Peru. My wife became very ill after eating something (we're pretty sure it was the snack they gave us on a Cruz Del Sur bus, don't eat the food on the bus!) and she had to be admitted to a clinic for treatment. Richard and Flor helped us get to the clinic and communicate with the medical staff to make sure everything was OK. After she recovered, Richard even went out of his way to make up for one of the activities we had to miss and gave us a tour of the Saqsaywaman ruins in Cusco. Richard is like a walking encyclopedia of Inca facts and customs, I learned so many crazy things and fun facts from him.

Sungate will go above and beyond to make sure that you have a good time even if something unexpected happens. I cannot recommend them enough!

1  Thank Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, Public Relations Manager at Sun Gate Tours - Day Tours, responded to this reviewResponded June 21, 2018

Dear Patrick O,

You are so, kind sharing us your comments about how you got a sick eating something on bus. It will help us to recommend to another people who will be travelling on bus to take care what they will have to eat or drink.
Also, I will let know to Richard and Flor how helpful they were during of your wife sckness treatment. I am sure that they will be happy to know that everything were above and beyond to make sure that you were fine at the end.

Our Goal is to provide quality customer service that is why this review motivate us to strive in this way ahead every time more.

We will be very happy to help you in your next visit to my country!.

Kind regards,

Doris Gonzales
Client Support

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Reviewed April 28, 2018

My husband and I (in our 60's) had a fantastic 2-week trip to Peru in March. Although I planned the first few days (in Cusco) and the last few days in Lima myself, the best part of the trip was the 9-day tour that we planned with Jonathan at Sun Gate Tours. This was totally customized. Richard and Flor (our guide) came to our hotel the evening before we started our trek, to go over everything and make sure we brought the right things. The first 2 days was an overnight trek to Huchuy Qosco with our guide, Flor, which included a homestay. I must say the trek was more difficult than we expected due to the altitude (14,000 ft at times), and we were very glad we had rented the walking sticks. The homestay was a wonderful experience, and although very basic accomodations, I would recommend highly. The family was so welcoming and friendly, they sang and played flute for us, and made wonderful meals too. After 2 nights in Ollantaytambo, we did the 1-day hike on the Inca Trail to Machu Picchu, entering through the Sun Gate (wonderful!), and toured MP again the next morning. Back in Cusco, Richard explained the next leg of our trip-- to Lake Titicaca, including another homestay on an island. We spent those next 3 days with a group and some excellent guides. Thoroughly enjoyable. All the hotels booked by Sun Gate were very nice, clean and comfortable, the tickets and transfers all taken care of efficiently, drivers competent (no white knuckles!), and the whole trip went very smoothly. Flor, who we spent 5 days with, was a terrific guide. Highly recommend Sun Gate Tours.

Thank crf15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, Public Relations Manager at Sun Gate Tours - Day Tours, responded to this reviewResponded June 1, 2018

Dear crf15,

We are so happy to read your review which in few words you explained the way we work, this make us feel like all of us are doing a good team-work.

We are so glad you enjoyed your tour with us and we are going to tell our staff about your nice words to them.

Thank you so much for taking tours with us and if you are coming back we are definitely going to give one more time our best service.

Kind regards

Doris Gonzales
Client Support

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 19, 2018

Sun Gate Tours is just exceptional!!!! Jonathan Goldsmith offered a clear, customized package and was available to answer any questions that came up from the start until the day of the trip as we were at the airport to leave for Lima! Richard was available to us at Cusco before and after the Inca Trail Hike to take care of the transfers and shorter tours. During the actual hike, Fredy was an amazing guide who made sure we took our time to enjoy the sights and enlighten us on Incan History. Florentine kept us well fed. We were treated to gourmet meals that were nothing short of delicious!! Our team of porters were very courteous and very strong! Overall, Sun Gate Tours has given us a trip that we will cherish for a lifetime, and we will definitely be using Sun Gate Tours on our next trip to South America!

Thank apviki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, Public Relations Manager at Sun Gate Tours - Day Tours, responded to this reviewResponded June 21, 2018

Dear apviki,

We appreciate your choice our Travel Agency, because you gave us the opportunity to serve you as you deserve it.
We are very happy to know all the details of the service provided by our team worker since first contact, during and after your trip.
It encourages us to strive every day to improve in each details of the service, thank you so much to share your comments in your post.

Our Sun Gate Tours´ Family will be waiting for your next return to help you and give you a nice welcome, again.

Warm regards,

Doris Gonzales
Client Support

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