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Reviews (1,169)
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Reviewed January 11, 2013

Excellent little hotel with fantastic customer service.The rooms were very nice but the best part was the location next to the main square. There was limited facilities but you are here to see Cusco , and enjoy the sights and sounds of the city.

The only reson for not giving 5 was the fact that there was little in the way of soundproofing.in Dec it got a little hot in the rooms and the windows faced into the hallway, so you kept them closed unless you didnt mind noise.Even closed you could hear thing in the hallway and outside the building. So until 12am the rooms were a little hot and then they would cool down as the temperatures dropped.

However- we would definitely stay here again if we returned to cusco

  • Stayed: December 2012, travelled with family
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Thank mmsaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this reviewResponded January 16, 2013

Dear mmsaf,

Thank your comment and for having stayed at Tierra Viva.

We hope to have you again, in any of our hotels, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2013

We stayed at Tierra Viva two nights in mid-December. The location cannot be beaten. It's 100 m from the Plaza de Armas, in a quiet, little street. Fantastic service and advice. Free pick up from the airport (no drop off, though). We stayed in room 204. Very nice, cozy and quite big with a mezzanine, which we didn't use. No window (except on the inner patio), but a velux (with an electronic blinder) that lets natural light in, so you don't feel claustrophobic at all. The room can get a little noisy at night since the room gives on the inner patio and a few guests passing by to get to their room. Breakfast is good, although not great for my European taste. Dried coca leaves to prepare a real mate. LIMO restaurant down the street, overlooking the PLaza de Armas is a fantastic place for lunch and dinner. Actually some of Cuzco's best restaurants are within a 200 m radius (LIMO, Greens, Inkazuela, Chi Cha). Yes, like Tierra Viva, these venues are in the historical center, where all the tourists are, but those who consider them as touristy, unauthentic, and overpriced are actually being snobbish and missing out on great Peruvian Fund.

  • Stayed: December 2012, travelled as a couple
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1  Thank titi338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this reviewResponded January 16, 2013

Dear titi38,

Thank you so much for your wonderful words about Tierra Viva, and for recommending us to the rest of travelers.

We hope to have the opportunity of serving you again in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2013

I stayed at 3 Tierra Viva hotels during my trip to Peru and this was by far the best. The main reason being that its design was more of a boutique hotel than a standard modern hotel. The courtyard was awesome and you felt like just sitting there and relaxing.
1. Staff was very friendly and cheerful
2. Location was excellent, 1 block from main square. The view of the town from the main lobby is amazing
3. Breakfast options could be expanded. I am a vegetarian and also do not eat eggs. There were no real options apart from toast or cereals. I stayed at 3 other hotels (not Tierra Viva) in my trip to Peru (similar budget) and all of them had 1 or 2 veg dishes that I could eat.

Room Tip: Rooms facing the courtyard on lower floors are bigger.
  • Stayed: December 2012, travelled as a couple
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Thank ngupta83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this reviewResponded January 16, 2013

Dear ngupta83,

Thank you so much for your excellent comment and for having stayed at Tierra Viva.
We hope to have the opportunity of serving you again in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2013

Back in August 2012 I visited the hotel and had some problems (see my last review) however the general manager offered me the opportunity of visiting them again, at no charge, so I could have a second opinion. I am writing again because my family spend one night (four persons) at no charge and they had an incredible time. The food was amazing, the transport was on time, the room service was incredible and the most important, they fix all the problems I reported before. Generally in most hotels after you report a bad experience they contact you saying that they will fix everything and that you should come back to visit them, however they never execute improvement actions. In this hotel they corrected everything and they gave a free night for compensating our bad experience.

Definitely this show the great team they have on the hotel!

I

  • Stayed: December 2012, travelled with family
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1  Thank Andres V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this reviewResponded January 16, 2013

Dear Andres V,

Thank you so much for you excellent comment and for recognizing our improvements after your last tripadvisor´s review.

At Tierra Viva, we always read every comment and recommendation from our travelers and make corrections and improvements in our service when is necessary.

We will always listen our guests, because we strongly believe that is the best way to continuously improve our customer service.

We are so glad that you changed your impression about Tierra Viva and we hope to have you again, in any of our hotels, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2013

What a wonderful, beautiful little hotel very close to the Cusco Plaza de Armas. Right in the middle of the historic center of Cusco with great restaurants nearby. The staff is as friendly as can be. They had a driver pick us up at the airport (Jesus) who was very helpful in arranging tours around the city and to the sacred valley. Also gave us very helpful tips for getting around. Great, comfortable room, free wifi and breakfast included in the price. A bargain.

  • Stayed: January 2013, travelled with family
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Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this reviewResponded January 16, 2013

Dear jdtb,

Thank you so much for your excellent comment and for having stayed at Tierra Viva.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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