We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Free cancellation until 26/07
Book now, pay at stay
US$148
US$129
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
Hotel Torre Dorada(Cusco)
US$61
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
US$276
US$212
Luxurycollection
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Savings alert! 10% below average rates

The price you found is 10% lower than this hotel's average rate of US$236/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Book now, pay at stay
US$90
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
Book now, pay at stay
US$73
US$62
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
Savings alert! 15% below average rates

The price you found is 15% lower than this hotel's average rate of US$73/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Tierra Viva Cusco Plaza(Cusco)
US$113
US$110
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
US$108
US$89
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
Book now, pay at stay
US$319
US$299
JW Marriott
View Deal
Certificate of Excellence
  • Free Breakfast
  • Pool
US$370
Cancelon
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Breakfast
Reviews (1,630)
Filter reviews
1,630 results
Traveller rating
767
637
170
42
14
Traveller type
Time of year
LanguageAll languages
More languages
767
637
170
42
14
Show reviews that mention
All reviewscolonial roommachu picchuthe main squarecovered courtyardmodern roomsbreakfast buffetcoca teawithin walking distancebreakfast startstour grouphotel is locatedhistoric buildingcentral courtyardtwo blockscomfortable hotellocation is excellentlovely courtyard
Filter
Updating list...
35 - 40 of 1,630 reviews
Reviewed April 4, 2018 via mobile

I stayed here for two nights and unfortunately the mattress was quite stiff so this made it difficult for me to get my rest.

Otherwise the hotel is nicely located in the center, friendly staff and roomservice is pretty decent. Breakfast starts quite early which is good for those doing early morning expeditions.

The room doesn’t feel too new and ultimately I think the mattress is important. Others might not have the same issue, so that’s why I ended up with a 4* and not a 3*.

Stayed: April 2018
Thank LiveLikeNoTomorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Novotel Cusco, responded to this reviewResponded April 10, 2018

Dear Mr. Guest,
Thank you for share your comments and advice with us. We apologize if the bed did not fill your expectations even though all our beds are certified with the highest standards.
Thank you again for sharing your experience. For us your opinion is extremely important.
Best regards,
Victor Collantes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

Stay here after 40 hours of long flights from Asia. Price is reasonable, service in Reception and other area are very good. Breakfast is good but don’t expect to have an egg station , seems not a popular thing in Cusco.

Everywhere is a walking distance from Novotel, reasonably convenience. WiFi don’t work in the room nor in the common area. See the signal but not really connected.

Place is clean and the lobby is relaxing

Stayed: April 2018, travelled as a couple
Thank LBBL_Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Novotel Cusco, responded to this reviewResponded April 10, 2018

Dear Mrs Linda,
Thank you for the review and advise of our hotel. About the Internet, it needs a code in order to navigate.
Your opinion is really important for us, thank you for share it.
Sincerely,
Victor Collantes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

Spent two nights on our way back from Machu Picchu. Besides the main building's internal patio, the rest of the infrastructure is Novotel standard, that is, functional with no luxuries. Rooms have heating system but no cooling so be ready to sleep with open windows if you need lower temperatures to sleep well. Hotel is clean, beds are comfy and breakfast satisfying. Customer service seemed to be a bit below local standards. We had late evening flights back to the US and asked for a late checkout or at least to have access to a room for some refreshing before leaving. We knew our request may have required some effort on their part but the response was just a "there is nothing we can do". We expected a bit more effort or at least some empathy.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank travelandfood69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Novotel Cusco, responded to this reviewResponded April 2, 2018

Dear Guest,
Thank you for take the time to share your comments with us, we apologize for not give you a late check out, on Ester time we have the Hotel full, that is why we could not offer you that service.
We hope that we can have the pleasure to see you in a near future.
Sincerely,
Victor Collantes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018

It's good place to relax and close to downtown and anywhere of famous place in Cusco, Peru. The room rate is moderate comparing to other city and very kind people in front desk to arrange city tour and taxi.

Stayed: April 2017
Thank Ksirius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Novotel Cusco, responded to this reviewResponded April 2, 2018

Dear Guest,
Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon.
Sincerely,
Victor Collantes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018 via mobile

This place is very special & extremely well located! A hotel dating back to the 15th century with lovely common areas, rooms, ceilings etc - full of character!

The only thing that disappointed me here was the shower, crappy hair dryer & lack of plugs in our room upstairs. Other than that - I loved it!

Stayed: March 2018, travelled with family
Thank Cyana111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Novotel Cusco, responded to this reviewResponded March 27, 2018

Dear Guest,
Thank you for the review and advise of our hotel. Your opinion is really important for us.
We are glad that you enjoyed your stay and we hope to see you again very soon.
Sincerely,
Victor Collantes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews