Found this hotel on an Expedia deal - had 4 stars so i thought it was a steal. IT WAS AWFUL.
Before we ever even got to Peru, I requested a shuttle from the airport at 5:00 am and asked for an early check-in because, CLEARLY, that's when my flight got in. The hotel responded back with an overall, "Yes," and told me how to find their shuttle at the airport.
The shuttle wasn't there when we arrived - we had to call the hotel to ask for it again and stand in the cold for 20 minutes waiting for it (We were shivering from cold when they finally got us). When we arrived at the hotel, they told us that there must have been a problem with the reservation, because they didn't have us down for an early checkin and that we would have to wait until noon to checkin like the other guests. When i asked them to fix it please because that was unacceptable and definitely their mistake - (because why in the WORLD would we ask for a 5:00 am shuttle withOUT an early check-in...????) - they very reluctantly agreed to clean a room for us as soon as someone checked out so we could check in early as was requested. We just had to go sit on the couches and wait for someone to leave and a room to be cleaned.
We complied - THREE HOURS LATER after seeing about 10 different rooms check out of the hotel and waiting for a room to be cleaned for us, I went to the desk to ask why our room was taking so long. A new staff woman was at the desk and informed me that check-in was at noon and i would have to wait until then to check in!!!! WE HAD PATIENTLY WAITED FOR 3 HOURS FOR A ROOM THAT THEY HAD NO INTENTION OF EVER GIVING US!! I was furious. I told her at that point what her staff members had told us THREE hours ago and demanded that they get us a room like they promised immediately. She said that it was impossible because they only had cleaned rooms for the 'early checkins' and she was saving those rooms in case they showed up soon (multiple rooms). If i 'absolutely' needed a room 'now' then i could pay an extra $40 early-check-in fee and they would go clean a new one for me. We had already been waiting for 3 hours and I would have been happy to pay $40 at 5:00 am this morning, but given our wait, she should at least cut that fee in half or waive it altogether, given that this was THEIR MISTAKE IN THE FIRST PLACE, so that's what i asked for. She refused. Pay $40 and wait for a room to be cleaned or wait 4 more hours until noon. At this point my fiancé is beyond exhausted and practically in tears on the couch, so I paid for the damn room.
FORTY minutes later we were FINALLY in a room. And it was a piece of TRASH. We had also requested a minimum of a queen bed for the two of us - they pushed two twins together and put a king sheet and comforter on. Outrageous. The room was in a dungeon under the stairs - poor light and no ventilation. The room smelled like mold from something growing in the bathroom shower vents (we think). We both left with sinus problems and sore throats from whatever was growing in that dungeon of a room.
Worst Hotel experience i've ever had and the worst way to start our vacation of all time. These people suck. PLEASE think about it before you just pick the cheap expedia deal. On our way back from Machu Picchu we stayed at another hotel and it was literally one of the BEST experiences - so there are AMAZING hotels in Cusco. (try Encantada!!! We loved it!!) But avoid this one if you can.
- Official Description (provided by the hotel):
- The Terra Andina Hotel is located in the historic district of Cusco. It is a Colonial Mansion converted into a First Class Hotel.We are half a block from the charming Plaza san Pedro, Eiffel’s designed San Pedro Market and only four blocks from the Main Square.The Terra Andina Hotel is a 31-room full service. We offer comfortable accommodation, with amenities such as, 100% pure cotton bed linens, wall-to-wall carpet, private bathroom, hot water, telephone, cable TV, safe deposit box, hair dryer and heating.Our Superior Rooms are larger and in addition include a selection of King or Queen size bed or twin beds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, HotelQuickly, getaroom.com and Cancelon so you can book your Terra Andina Colonial Mansion reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Terra Andina Cusco
- Hotel Terra Andina