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All reviews former monastery reception staff are machu picchu beautiful hotel sacred valley away from the road previous hotel a great place to stay breakfast was excellent rooms are clean peaceful place loved this hotel trout walk in shower stayed here for two nights yogurt we loved our stay
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Reviewed September 11, 2018

Very nice, competent and helpful employees.I LOVED staying at this hotel. Was probably my favorite hotel to stay at. BEAUTIFUL! Breakfast and dinner were VERY good. I cannot find anything negative about my stay except that I couldn't stay longer :[

Stayed: August 2018
Thank LightPacker464407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest;

I would like to take this opportunity to thank you for sharing your experience on TripAdvisor.

It is a pleasure to read that you enjoyed a wonderful stay at our hotel , we are very happy to know that you enjoyed the beauty of all our facilities surrounded by beautiful gardens, our delicious gastronomy, but in particular we are pleased to know that our staff made you feel at home, offering personalized, first class attention is one of our daily goals and it motivates our team members to hear that their service is being appreciated.

We would be very happy to welcome you back soon.

Best regards,

Administracion Recoleta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2018

On our way to Machu Picchu we stayed ofr the night at this hotel, and it was a wonderful experience, this old monastery is wonderfully restored as an hotel with modern amenities. Be sure to take your time and explore the whole property, from the beautiful tree at the entrance to the chapel. The restaurant delivered adequate food, as Peru, for all it's award winning gastronomy tends to not be very friendly with vegetarian or vegan visitors, but you'll find some good options here.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank OscarEvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded 5 weeks ago

Dear Oscar;

I would like to take this opportunity to thank you for sharing your experience on TripAdvisor.

We are delighted to know that at our hotel San Agustin Recoleta had a wonderful experience, all our staff works with great passion and dedication taking care of every detail so that you enjoy a pleasant stay and live an unforgettable experience, we are very happy to have succeeded, your words motivate us to give the best of us always.

We appreciate your preference and we hope to have the opportunity to have your visit again to continue sharing unique experiences.

Sincerely;

Recoleta Administration.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2018 via mobile

This place is an old monastery. Our room was cute and the staff were decent. We even ate at the restaurant for dinner and the food was decent. The beds were so uncomfortable. We both woke up both nights with our backs hurting pretty bad. It was so loud all night too which is beyond their control.

Stayed: May 2018, travelled with friends
Thank ashdog11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded May 28, 2018


Dear guest,

Thank you very much for taking the time for sharing your comments with us.

One of our priorities is to provide the highest level of friendly and courteous service.
We are surprised by your comment about the beds in the rooms; however, we will take note of the indicated.

Your comments have been shared with our team in order to keep improving.
Thank you for your preference and we hope to serve you again at a next opportunity.

Sincerely,
San Agustin Monasterio de la Recoleta Hotel

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Reviewed April 22, 2018

This is a converted monastery. Very nice, very roomy, very old. A great place to stay. A couple of blocks from the main square. Great breakfast and fine service. This place has everything you need in Cusco.

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Edmund1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded May 28, 2018

Dear Guest
Thank you for sharing your experience at our hotel Monasterio de la Recoleta!!!!
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at our hotel Monasterio de la Recoleta, Valle Sagrado' and we hope you choose us again in your next trip in Urubamba.

Sincerely,
San Agustin Monasterio de la Recoleta Hotel

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Reviewed April 4, 2018

When back in Urubamba I would stay here again in a heartbeat. We stayed in room 104 and were very pleased with our room with lovely courtyard and garden views. The room was two levels and had a sitting area and bathroom on the entry level and sleeping area upstairs. The only negative thing I have to report was probably out of their control...and that was the huge spider we found by our bed. I may have slept with one eye open the first night after that. The courtyard and gardens were so beautiful and I loved the bells in the tower ringing. The breakfast area with nice large windows and delicious breakfast was also wonderful. This was a quiet, serene getaway that we felt was very fairly priced. Absolutely lovely.

Room Tip: We loved room 104
  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Holly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded April 5, 2018
Google Translation

Estimado Cliente

Le damos las gracias por tomarse su tiempo en escribirnos y compartir sus comentarios con los viajeros.
Realmente nos sentimos muy complacidos por haber logrado que su estadía haya sido de su completo agrado y ojala en el tiempo podamos recibirlo como nuestro invitado.
Así como también invitarlo a conocer nuestros destinos en Cusco, Arequipa, Paracas y Lima
Gracias por su gentil preferencia
Atentamente
Administracion HSARecoleta

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