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All reviews former monastery reception staff are machu picchu beautiful hotel sacred valley away from the road previous hotel a great place to stay breakfast was excellent rooms are clean peaceful place loved this hotel trout walk in shower stayed here for two nights yogurt we loved our stay
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Reviewed 5 weeks ago

We flew to Cusco and drove directly to this absolutely gorgeous hotel. The rooms are big and comfortable, the reception was incredibly welcoming with a very good english and the garden is one of the most gorgeous I have seen. There is a spiritual, soothing feel to the place. The mountains are an incredible backdrop and the flowers and garden paths made this the perfect place to stay and relax as we got used to the altitude. We had lunch in the retaurant and were so pleased with the service and food that we actually stayed for dinner, too. The kids loved exploring the grounds.
Our wonderful guide Percy did an excellent job suggestion this hotel. We highly recommend it.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Linda Gregory T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded 4 weeks ago

Dear Linda;

We appreciate your preference and for sharing your beautiful experience with us.

Our hotel is the ideal place to connect with nature and live a unique and special experience, we are happy to know that our staff gave you a service with kindness and enjoyed a relaxing and pleasant stay.

We hope you can return very soon to continue sharing unforgettable moments.

Sincerely;

Recoleta Administration

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2018 via mobile

First time we have stayed in a monastery hotel complete with it's own church. Lovely old room, full of character. Our bed was upstairs and had swan towels and petals on it. First time we had water and a kettle provided but only tea no coffee. We ate both nights in the restaurant and food was generally ok,nice wines and reasonable. Breakfast had a reasonable variety and staff were friendly.

Stayed: September 2018, travelled as a couple
Thank TaupoSheryll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are very, very happy to know you have had a wonderful stay with us.

Our daily goal is to make spend great experiences to our guest in order to leave happy , We were very happy to know that you enjoyed a wonderful days and enjoyed a unique and memorable experience.

We hope you can visit us soon in a nearby time.

Kind regards,

Recoleta Administration

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Reviewed September 11, 2018

Very nice, competent and helpful employees.I LOVED staying at this hotel. Was probably my favorite hotel to stay at. BEAUTIFUL! Breakfast and dinner were VERY good. I cannot find anything negative about my stay except that I couldn't stay longer :[

Stayed: August 2018
Thank LightPacker464407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest;

I would like to take this opportunity to thank you for sharing your experience on TripAdvisor.

It is a pleasure to read that you enjoyed a wonderful stay at our hotel , we are very happy to know that you enjoyed the beauty of all our facilities surrounded by beautiful gardens, our delicious gastronomy, but in particular we are pleased to know that our staff made you feel at home, offering personalized, first class attention is one of our daily goals and it motivates our team members to hear that their service is being appreciated.

We would be very happy to welcome you back soon.

Best regards,

Administracion Recoleta

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Reviewed September 3, 2018

On our way to Machu Picchu we stayed ofr the night at this hotel, and it was a wonderful experience, this old monastery is wonderfully restored as an hotel with modern amenities. Be sure to take your time and explore the whole property, from the beautiful tree at the entrance to the chapel. The restaurant delivered adequate food, as Peru, for all it's award winning gastronomy tends to not be very friendly with vegetarian or vegan visitors, but you'll find some good options here.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank OscarEvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded 4 weeks ago

Dear Oscar;

I would like to take this opportunity to thank you for sharing your experience on TripAdvisor.

We are delighted to know that at our hotel San Agustin Recoleta had a wonderful experience, all our staff works with great passion and dedication taking care of every detail so that you enjoy a pleasant stay and live an unforgettable experience, we are very happy to have succeeded, your words motivate us to give the best of us always.

We appreciate your preference and we hope to have the opportunity to have your visit again to continue sharing unique experiences.

Sincerely;

Recoleta Administration.

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Reviewed May 27, 2018 via mobile

This place is an old monastery. Our room was cute and the staff were decent. We even ate at the restaurant for dinner and the food was decent. The beds were so uncomfortable. We both woke up both nights with our backs hurting pretty bad. It was so loud all night too which is beyond their control.

Stayed: May 2018, travelled with friends
Thank ashdog11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanAgustinHoteles, Gerente at San Agustin Monasterio de la Recoleta Hotel, responded to this reviewResponded May 28, 2018


Dear guest,

Thank you very much for taking the time for sharing your comments with us.

One of our priorities is to provide the highest level of friendly and courteous service.
We are surprised by your comment about the beds in the rooms; however, we will take note of the indicated.

Your comments have been shared with our team in order to keep improving.
Thank you for your preference and we hope to serve you again at a next opportunity.

Sincerely,
San Agustin Monasterio de la Recoleta Hotel

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