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All reviews outdoor shower beautiful hotel machu picchu main building valle sagrado southern cross golf cart free internet lobby area remote location beautiful grounds dirt road andes mountains rooms are spacious breakfast buffet tour group bottled water
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Reviewed 4 weeks ago via mobile

We stayed at this hotel while we toured the sacred valley. The hotel has a nice restaurant and bar. There is also lots of outdoor space for relaxing. There’s not much to do in the surrounding area, so having the amenities at this hotel was nice. There is a spa, but I believe there is an additional charge to use it.

Stayed: September 2018, travelled as a couple
Thank Hjk131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 4 weeks ago

Dear Hjk,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel.
Your impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon.
It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavciencio
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2018

Everything about this hotel is great. The food, the service, the view. The rooms are spacious and have the best shower! If going to MP very early they have to go breakfast!!! Huge Plus especially if you are leaving before 5 am.Definitely walk the grounds to get beautiful pictures. It was probably the best sleep Ive gotten on a trip even though I woke up at 4 am with a soothing employees wake up call for us to not miss our transportation to the train station.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mariapaulacv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded September 13, 2018

Dear Maria Paula,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel.
Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon.
It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2018

The view and the grounds take your breath away. The lodging is spread out on green beautiful curving lawns. I recommend a suite which has a lovely balcony for overlooking the lodge and mts. The main facility has a fireplace and is lovely. And spacious. Delicious food at dinner.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded September 11, 2018

Dear Dale,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2018

Having arrived at Ollanta train station, as part of the Hiram Bingham train experience, this hotel was not really appreciated for a stay of only one night. We arrived in the dark and left early morning.
My brief experience was it is in a wonderful location.
The rooms were pleasant with beautiful views but it did lack some of the little extras one expects, like tissues and no free bottled water. Our heater wasn't working but they did bring a portable heater for us.
Breakfast choices were good.
I am sure I would have enjoyed it more had I had more time.

Room Tip: Be careful if you have a disability, may have to face steps/stairs.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Lloyd055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded September 11, 2018

Dear Lloyd,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2018 via mobile

when we checked in , the girl was less then interested . Did not tell us about amenities like game room or any facilities . When we asked about the planetarium show, she told us to show up five minutes before
Show .. not a sales person . Looked bored and really should not be working front desk.
Then the worse ... there was some group which brought in a show , drums and dancers and ‘singing’. It started at 8.30ish when we were all trying to sleep after a LONG Day in the sacred valley and a 5am wake up call for tomorrow. Unbelievable!!

Grounds were beautiful no doubt and dinner in the restaurant was good .

Stayed: September 2018, travelled with family
Thank Mjchand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded September 11, 2018

Dear Mjchand,

Thank you for sharing your review with us and many other travelers.

First of all, I would like to express my apologies for the inconveniences you presented.
I apologize for the error with our front desk procedures. I already took the actions to reinforce and correct this matter with the rest of my team.

Please, be sure that we always seek to ensure our guests' satisfaction and we will definitely be taken into consideration your feedback as it will help us to improve.

Kind regards,

Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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