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“Business hotel, near Banesa airport” 4 of 5 bubbles
Review of Phoenicia Grand Hotel

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Phoenicia Grand Hotel
Ranked #34 of 169 Hotels in Bucharest
Lugano
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Business hotel, near Banesa airport”
4 of 5 bubbles Reviewed 5 January 2012

I stayed in this hotel for 2 nights, it can be rated as average 4-star hotel. Rooms are still a little bit old fashioned, but overall the hotel offers several restaurants and bars and is convient if arrive at banesa airport and you just are there for business. You will need a taxi for visiting the city and also to/from airport. Breakfast offers a large choice and reception is staffed 24 hours. No language problems (in Romania not always the case). Try to get room on ther top floors due to sometimes noisy main lobby activities. OIverall, acceptable and at reasonable price (paid about 80 Euros per night/incl breakfast)

Room Tip: Try to get rooms on top floors to then rear ...
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  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BAC6815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales D, Sales Department at Phoenicia Grand Hotel, responded to this review, 8 January 2012
Dear valued guest,

Thank you for choosing Phoenicia Grand Hotel and for your comments.
Please note that we appreciate your opinions and your suggestions will be considered.
We hope that your next stay will be an even greater experience.

Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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252 reviews from our community

Traveller rating
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    50
    11
    9
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 December 2011

I have stayed several times for business trips. usually OK.but last time there was a private party in the atrium area. The music was deafening. When I called reception at 3am in desperation from being unable to sleep due to the noise, I was treated with complete disregard. I asked when the music would stop - 4am was the reply. I asked if they could turn it down a bit, but was told no it's a private party. So guests don't matter unless you're invited to the party. This does not reflect the attitude or behaviour of a 4* Grand Hotel! The lift call button was broken so had to walk down one floor via fire escape to get to lifts. The Lebanese restaurant was unavailable due to the private function.

Room Tip: As far away from atrium as possible but not end rooms as loud noise from A/C system.
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  • Stayed December 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank 45Business_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales D, Sales Department at Phoenicia Grand Hotel, responded to this review, 20 December 2011
Dear valued guest,

First of all thank you for expressing your opinions regarding your stay at Phoenicia Grand Hotel. Our guests suggestions help us improve constantly our services.
We appologyze for any inconveniences that may occured. The situation you presented was an exceptional one, and actions will be taken in order to prevent these situations.

Best regards,
Sales Department of
Phoenicia Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baia Mare, Romania
1 review
5 of 5 bubbles Reviewed 5 December 2011

This Hotel is a good one for business travel.The services are great, staff was very heplfull and kind, and breakfast was wonderful. Although it is remote from the city centre, the hotel is closed to the airport. The lebanesse food is one of the best i ever enjoyed. So, if you ever travel for business in Bucharest, I highly recommend Phoenicia Grand Hotel!

Room Tip: superior double rooms
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  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales D, Sales Department at Phoenicia Grand Hotel, responded to this review, 8 December 2011
Dear valued guest,

Thank you for choosing Phoenicia Grand Hotel!
We hope that your next stay will be an even greater experience.

Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
Romania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

This is a real gem, modern, comfortable, a choice of several restaurants and charming efficient staff. It is also close to the airport (Baneasa) so ideal for a short trip such as mine. On the other hand a taxi to town is necessary if you want to see what passes for sights - decades of abuse by the communist regime has left a horrible stain.
Conference facilities were also as good as anywhere I have ever been, with digital displays and refreshments.
I strongly recommend this hotel.
All it lacked was a swimming pool, or if there is one they keep quiet about it - I found the fitness centre with gym, sauna, jacuzzi and massage though.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gmb57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 21 November 2011

I suppose that if the purpose of your trip is a meeting or some business in the Baneasa area the location is good, about halfway between the international airport (Otopeni) and the city centre, avoiding a lot of the traffic jams. Otherwise there is no reason to stay in this area. There is absolutely nothing of interest around, no restaurants, cafés, shops or interesting sights, just some half empty office buildings and some construction sites, and newer apartment buildings. I wanted to go for a short walk when I arrived, and asked the receptionist for a map, and then to mark the hotel on the map. She just pointed vaguely to an area, without marking anything, saying “around here”. I realised later that the reason for this is that the hotel is not even on the (large) area covered by the maps supplied by the hotel! It would have been better and nicer to simply say the truth, instead of letting confused guests try to find the hotel where it cannot possibly be...
The hotel displays proudly its 4 stars on the roof, but is indeed very far from the standard one expects from a 4-star hotel, at least in Western Europe. It is a very large building, but according to another guest the upper floors are still under construction (though the external walls are complete). No construction noise when I was there, though.
The positive notes are a large complimentary buffet breakfast with a very good fresh juice bar(but it may be difficult to find a place in the non-smoking area) and a speedy internet connection, also complimentary. I had booked a shuttle from the airport (just a taxi that the hotel sends you and waits for you at the arrivals) which turned out to be very reasonably priced, especially when compared to what some guests told me they paid for the same trip.
As for the rooms, they have “individually” controlled A/C units, the problem being that in winter they only supply hot air (in summer it’s the opposite), and it is not possible to turn them off completely. In practice you may only choose between hot and hotter. Opening the window is not an alternative, unless you like to be lulled to sleep by howling and barking dogs (and the occasional train passing nearby). If the heat does not keep you awake, then the stiff pillows, the polyester bedding and the hard (and squeaky) mattress might do the job.
The room was non-smoking but had a very strong odour of some cleaning product (perhaps to remove/conceal other odours?). The bathroom was just OK, clean but poorly maintained.
There was a bathrobe and a pair of slippers in the wardrobe, but no iron/ironing board, and no safe, laptop-sized or otherwise.
Service did not impress either. Waited for more than one hour after calling for softer pillows, and had to call again.
Apparently there was a spa and gym in the basement (and also a strip-club), but I did not visit any of them.
In a word, avoid!

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ma65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales D, Director of Sales at Phoenicia Grand Hotel, responded to this review, 24 November 2011
Dear valued guest,

Thank you for expressing you opinions and suggestions. We appreciate you pointing out the good aspects as well as the less good ones, and we are sorry for any inconvenience created. Be assured that your opinion is very important to us, therefore we will take all necessary measures to improve services and to resolve all the issues pointed out by you.
However, we would like to mention that Phoenicia Grand Hotel does not have any construction work on the site and our reception provides seif boxes that you could maybe use the next time.
Regarding the location, our hotel is not central-situated and never been promoted as one, but it is close to Aurel Vlaicu International Airport (3 minutes), and Henri Coanda International Airport (10 minutes). Nevertheless, the center of the city and the touristic area can be reached in 10 minutes. There are several buses (that stop in front of the hotel) that connect our hotel with the center and also with the two airports.

You are more than welcome to Phoenicia Grand Hotel for your next visit to Bucharest!

Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
Romania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 November 2011

Very nice hotel for business trips or private holidays. I can only recommend the restaurants and the food! The night I stayed hosted even a life band! The breakfast buffet is one of the best I ever enjoyed. I travelled in November but the heating in the room was too hot and I could not regulate.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Family_BausM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales D, Sales Department at Phoenicia Grand Hotel, responded to this review, 23 November 2011
Dear Mr. Baus,

Thank you for your comments.
Please be assured that we consider all of our guests opinions and we are trying to improve all aspects that our guests are suggesting.

We hope that your next stay with us will be an even greater experience.


Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
Romania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano, Italy
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 19 November 2011

It ia a perfect location for a business trip, business services are excelent, the position in the city great (close to airports and on the way to city center). Fitness center and nice restaurants in the lobby to relax in the evening without being force to go downtown. Breakfast is very good.
It has space and you do not feel confined in a narrow corner.
They should improve room layout (the bathroom is a plastic box) and connectivity that is wireless and fluctuating. But in general there is a good cost/quality ratio.
Moreover they gave me a couple of times a free upgrade to a suite as habitual guest

Room Tip: avoid rooms at high level, elevator in the morning can be a nice 10 minutes waiting, the place is cr...
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  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales D, Director of Sales at Phoenicia Grand Hotel, responded to this review, 21 November 2011
Dear Marco B,

Thank you for your kind comments.
Please be assured that we value all of our guests suggestions and opinions so we can have a daily improvement of our services.

Looking forward in having you again as our guest.

Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
Romania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenicia Grand Hotel

Property: Phoenicia Grand Hotel
Address: 87 Alexandru Serbanescu Blvd | District 1, Bucharest 7000, Romania
Region: Romania > Bucharest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Bucharest
#30 Luxury Hotel in Bucharest
#33 Business Hotel in Bucharest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Phoenicia Grand Hotel 4*
Number of rooms: 348
Official Description (provided by the hotel):
Located in the North part of the capital ( Baneasa Area ), close by to two of the most important communication nodes for air travel in Bucharest, but not far away from the city centre, Phoenicia Grand Hotel is an elegant, monumental and still extremely welcoming hotel.What counts for us is what is important to you and this is why comfort and well-being are inviting you to come in and leave all your worries at the entrance and enjoy personalized services and the havens of peace and quiet as Phoenicia Grand Hotel offers you: 348 rooms and apartments, 4 restaurants, 10 conference rooms, bar, spa center, beauty shop, large car park, free internet in all areas of the hotel, ATM. ... more   less 
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Also Known As:
Phoenicia Grand Bucharest

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