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“Good hotel, but bad service”

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Ibis Kiev City Center
Ranked #10 of 112 Hotels in Kiev
Certificate of Excellence
Reviewed 26 October 2011

I go often to Kiev for business trips and this hotel has become a nice alternative (quality-service-price) in Kiev.
But our group was competely disappointed by the way the hotel driver treated us. He named (via reception!) for his service an amount which we agreed to pay and when we arrived to the place he doubled the price. He said, he didn't care about anything, hotel reputation or any other topics. He just let us down like in Asian markets. When you hear foreigners talking, you try to get most of them. I complained to the hotel, but no reaction, no excuses...

  • Stayed: October 2011, travelled on business
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1  Thank timolechka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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597 - 603 of 1,115 reviews

Reviewed 25 October 2011

A very modern and well equiped hotel, rooms are nice, quiet and the bathroom is huge. The restaurant staff is friendly and they have a good choice of meals and very good wines. contrary to a lot of others restaurant in Kiev, here there are no "girls" in the bar/hall waiting for expatriated man... a nice change! The only problem is that there is no private parking for the hotel's guests.

  • Stayed: October 2011, travelled as a couple
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Thank alicetq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2011

As with all other Ibis hotels, I got exactly what I expected; clean and quiet room, reasonable selction of food and drink, and a good night's sleep. Satisified customer!

Unlike other Ibis hotels, the electronic systems are very slow: 35 mins to check in (no queue!), 20 mins to check out, 10 mins to process credit card in restaurant. Not the fault of the staff, who were very apologetic, kind and helpful. Maybe internet speed etc is a local problem, not just the Ibis? In any case, it needs sorting before the hotel is at full capacity for Euro 2012 next summer!

  • Stayed: October 2011, travelled on business
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Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2011

New hotel opened mid August 2011. Staff were fantastic, especially Artum (on reception). The hotel is very modern and the restaurant has western style meals, pasta etc. Breakfast is fairly basic. Location is excellent, near a large mall. Within walking distance to all major attractions. Easily do a walking loop. Airport transfers to this hotel should not cost more than 250 UAH. I stayed an extra night because i was so impressed. Had a room on the 8th floor which overlooked the city, but the wi-fi signal was not very strong. Staff happily changed my room, very impressive. I had rooms on the 10th & 7th floor. Weekend rates (660 UAH) seem to be cheaper. Free wi-fi in the room is a real bonus too.

Room Tip: ask for a room overlooking the gardens. also, rooms on the 8th floor facing the city do not seem to...
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  • Stayed: October 2011, travelled solo
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Thank CoolumCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2011

Nicely located approx 2 kms from City center. Friendly staff and good breakfast. Thought I hope they add few more hot dishes to the menu.

Comfortable rooms and recommended for people looking for modern yet contemporary rooms and good shower facilities

Room Tip: Rooms which are deluxe are slightly known to be bigger. Superior desire a bit more space. However no...
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  • Stayed: October 2011, travelled on business
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Thank King2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2011

The hotel opened just several months ago. The staff is very friendly. Rooms are clean even if small. The sound isolation is perfect. The reception is very efficient in ordering taxis. The breakfast is ok. The hotel is within an easy reach from Krestchatic and the most central streets by public transport as well: a bus stop just to the left of the hotel's entrance and the tube / underground "Universitet" within a 5 min walk. For a 3 star hotel, it is excellent.

Room Tip: ask for a room overseeing the botanical garden
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  • Stayed: October 2011, travelled on business
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Thank renard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2011

Price is reasonable for such hotel in kiev. Only problem was the water in shower. It was hot and cold by itself so you have to go side and wait for water to be warm again for another 30sec. Beside that rooms are very clean, compact and bed was confortable. I would recommend this hotel if the shower problem was only for the room we had.

  • Stayed: October 2011
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Thank dundarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Kiev City Center

Address: Tarasa Shevchenka blvd., 25, Kiev 01032, Ukraine
Region: Ukraine > Kiev
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 112 Hotels in Kiev
Price Range: $77 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Kiev City Center 3*
Number of rooms: 212
Official Description (provided by the hotel):
ibis Kiev City Center hotel was open in August 2011. It is located in the center of Kiev, close to Khreschatik street, main shopping and historic avenue from where you can get easily to: St. Vladimir Cathedral, St. Sofia's Cathedral, Dnieper River view, National Circus and other points of interest. Nearest metro stations: Univesitet, Vokzalnaya.The hotel features 212 new generation Ibis rooms with air conditioning, flat-screen TV, satellite, free Wi-Fi internet connection. Bar is opened 24/7 for snacks and ibis Kitchen restaurant works till 23:00. ... more   less 
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