We presented at the reception desk for check-in at 16. The receptionist told me that the room is not ready yet and come back later. We returned at 8 o'clock, but there was no one at the reception. I called the hotel's phone number and I was told that my reservation was canceled because I did not show up at the reception and could not be contacted by phone or email. Obviously lies and lack of professionalism. It is unacceptable that this hotel leaves customers in the street. I think I intentionally do overbooking. I've booked a dozen times on booking.com but I have not had such a scam.
The hotel submitted to booking.com that I did not present, but the reservation was non-refundable and, nevertheless, the hotel did not dare to take the money on my credit card. That's the proof of their lie. If I did not show up at the reception why did not they dare take the money on my credit card?
So please dont go to this awful hotel!More
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