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All reviews asia restaurant great hotel sophia cathedral indoor pool excellent location late check five star hotel the heart of the city high floor rooms are spacious business trip fitness center the main square central location lobby bar excellent breakfast beautiful city
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Reviewed September 3, 2016

Stayed the Hyatt for one week on business. This is a truly great hotel. Most outstanding is the service; all the staff - without exception - are always looking for ways to help guests. The front desk is amongst the most organized I've ever encountered. The 1st floor restaurant is great - surprisingly, the sushi is excellent! Thanks Dimitry for always remembering my favorite drink! The upstairs lounge has fantastic views of the city and great drinks. Music isn't really helpful for work but fortunately the large bar/lounge downstairs (1st floor) is quiet and perfect for conversation. Gym is word-class with a large indoor pool. The staff set up two tours for me and both were excellent. Recommend a 3 hour walking tour of the center of town as a great introduction to the city. Will be back in October and look forward to staying at the hotel again.

Room tip: I had an incredible room with a view of St. Sophia courtyard.
Date of stay: August 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kateryna_Stoian, Front Office Manager at Hyatt Regency Kiev, responded to this reviewResponded September 14, 2016

Dear John H,

Warm greetings from Hyatt Regency Kyiv Team.

Thank you for finding the time and posting review following your stay with us. We highly appreciate your comments about our employees and thank you for highlighting service provided by front desk and Dimitriy from the bar. Feedback like yours serves to us the best award and motivation. Whole Team was pleased to read your review and we look forward to welcoming you back in October.

With kind regards,
Kateryna Stoian

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2016

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kateryna_Stoian, Front Office Manager at Hyatt Regency Kiev, responded to this reviewResponded September 14, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 21, 2016 via mobile

We booked double room and asked for upgrade and received on top the club condition and the room had an amazing view. the service was perfect, the room was clean and comfortable !! I took also the 2 hours massage incl body peeling-amazing!!! The breakfast is tasty and has everything for everyone and its up to 10.30 (weekend up to 11) it was

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank Regina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna K, Guest Relations Manager at Hyatt Regency Kiev, responded to this reviewResponded August 27, 2016

Dear Regina D,

Thank you for posting such a delightful review following your recent stay with us.
It makes us truly happy that you had a pleasant stay in our Hotel. We are glad to know that you enjoyed the room with its view and the service provided by our staff. Thank you for writing kind words about our Spa and breakfast. It is a great pleasure to know that you could explore and enjoy them.

Hyatt Regency Kyiv team will be happy to welcome you back in the nearest future.

With kind regards,

Maryna Koposova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2016 via mobile

The hotel is beautiful, rooms are very spacious and clean, amazing spa facilities. All the stuff members are extremely helpful and couldn't do enough for you. It is definitely the place to stay in Kiev and I am sure we will be back many times. I would recommend a lovely rooftop restaurant in the hotel. We tried pork kebab and steak and both were excellent.

Date of stay: July 2016
Trip type: Travelled with family
1  Thank Z33TQannaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna K, Guest Relations Manager at Hyatt Regency Kiev, responded to this reviewResponded August 27, 2016

Dear Anna A,

Thank you for choosing Hyatt Regency Kyiv and for sharing your experience on the TripAdvisor.
We are grateful for your comments and glad to know that you have enjoyed the rooms, spa facilities and the rooftop restaurant with its food.
Your kind feedback about our staff members has been already shared within the Team and it is the best source of award and motivation for all of us.
We are happy and proud to be the place to stay in Kyiv for you and we look forward to welcoming you back for many more years to come.

With kind regards,

Maryna Koposova
Guest Relations Manager

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Reviewed August 18, 2016

Stayed a few times in Hyatt Kiev since 2012 and was always impressed with the service in this hotel in Kiev. Really outstanding as for Ukraine. As I travel quite a lot, can approve that Hyatt Kiev can compete in services with many hotels in the world. All staff tried to do the best. The best in Ukraine for sure! Great job! Well done!

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Juliia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kateryna_Stoian, Front Office Manager at Hyatt Regency Kiev, responded to this reviewResponded August 22, 2016

Dear Juliia F,

Thank you for choosing Hyatt Regency Kyiv and for your loyalty!

It is a great pleasure to know that you are staying with us since 2012. It truly delights us to read your comments about our employees and service. We always strive to provide the highest level of service to our Guests and when it is being noticed, it motivates us to do our work even better.

We look forward to welcoming you back.

With kind regards,
Kateryna Stoian

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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